Hotel vicino a Narrows Plaza Bowl - Tacoma

“They need Better pillows, also quiet hours weren’t really a thing, I got woken up a lot from voices in the other room or in the hallway. Overall the place was nice and clean. Very friendly owners as well. ”

“The room had ants- at least a dozen or more, housekeeping left a clump of hair in the toilet as well as failed to reset my amenities after each day. I got moved to another room as a last ditch effort to make sure that I had a place to sleep without ants... But the experience was far from ideal and although local staff did their best, the management team was never on site and never contacted me back directly. I'm livid. I contacted Best Western customer experience to record my concerns, they...

“The room was clean and the staff were extremely nice, the breakfast delicious. Overall a pleasure ”

“Great experience. Very clean. Friendly staff. ”

“Breakfast was ok, best part was the woman working it. She was super friendly. The bathroom fan runs with the light, can’t turn it off and it was really annoying. Other than that it was great, very quiet. ”

“Staff was amazing…room was clean, cozy with whimsical decor. Bed was super comfy. Had an amazing breakfast in the lobby restaurant. Was in the perfect location to walk the glass bridge and visit the glass museum. Lemay car museum super close as well. ”

“Clean but a bit dated. ”

“Needed a place to stay near Tacoma but not downtown, this fit the bill. Bathtub stopper not present, all else was good.”

“Overall a wonderful stay!”

“Unfortunately, water started leaking from the ceiling in the shower, coming from the shower in the floor above. It was clear there had already been a recent patch job to deal with a prior water leak. There was also mold showing through the paint on the ceiling in the bathroom and the pillow cases were not white, but yellowed. They were clean but showing age/wear.”

“Pool area needs update. Everything else was amazing”

“I didn't spend a night there, because of the unprofessional behavior of the receptionist who supposed to check me in. She was raised to hate minorities. She has no respect for herself, nor for the company she represent and none for clients. She and the security officer, on duty that night, are the worse employees I've ever seen in my live.”

“Ye”

“The clerk was snarky some guy that was hanging around in the lobby was making rude comments. When I came in to complain about the cockroaches that I found. The clerk didn’t seem surprised and didn’t bat an eyelash when oh let me give you another room. The next room was dirty.. when I said I wanted to leave she was quick to say the room was non refundable…”

“Bathroom countertop was not clean and there were only two towels which were a nice size but one for body and one for hair makes someone having to go without… ”

“Pet area was only accessible from the interior first floor. ”

“I’ve stayed here before when it was new. It was so nice. Easily a 4-5 star property. The rooms are in need of updating urgently. This is a lovely property in a wonderful area. Unfortunately, now it is a 3 star hotel at best. I would not likely return unless it is renovated. Hopefully renovations are in the very near future. ”

“Room carpet was dirty and sticky. They still put us in a pet room even though we dont have pets. Breakfast wasnt even worth waking up for. Will never stay at a best western again if this is the standard ”

“Good ”

“Mi hanno addebitato un importo che era a credito. Ho espressamente notificato la cosa in fase di check out.”