2/10 Terribile
Shevanee
Viaggio con famiglia e bambini piccoli
8 ott 2025
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I am giving this 1 star. But here is the context. The property, staff, cleanliness and location were all wonderful. No complaints. However, I booked a night at this property via Expedia. There was no indication at the time of my booking that the resort required a $150 deposit fee. I realized that AFTER I booked and got the confirmation email. By that time I was already on a bus enroute with my daughter. Actually, we stayed here three years ago, my daughter liked it and her only request for her birthday was to go back to Travellers. I barely had enough money to do so and used the last of my cash to make her request happen. This in mind, when I got to the resort I explained that I learned about the deposit after the fact of booking. I explained that I was meeting a birthday wish. I explained this for near 30 minutes, after 9pm in the night and the Front Desk Clerk kept telling me that her manager was insisting on no deposit, no check in. Finally when I decided to reach out to Expedia to help, the Front Desk Clerk came to me and told me that they decided to waive the fee. This was now 40 minutes of humiliation later. I do not blame her. God bless her soul, she did everything to act as an intermediary and was very helpful. But the whole experience felt crushing and unfortunately, I will never stay here again. To be clear, I am not against their deposit policy. What I found blindsighting is that it was stated AFTER booking. It was humiliating. 😒
Shevanee
Soggiorno di 1 notte a ottobre 2025
