Communication with this property was poor from the start. Before arrival, I modified our reservation and then heard nothing for over a week. After multiple attempts to reach someone, I had to contact customer support just to confirm the change had been made. I specifically raised concerns about the lack of communication and was assured we would have a designated manager available 24/7 after check-in. That was not our experience. During a confusing and stressful check-in, we finally reached a representative who was unfriendly, dismissive, and did little to make the situation easier. After that, reaching anyone was very difficult, and most messages appeared automated rather than responses to our questions. We even received a message asking whether we had everything we needed the day before checkout. Another issue is that nowhere in the listing did we see any indication that there is no elevator. Guests must carry their luggage up four flights of stairs, with no one meeting us or available to help. This should be clearly disclosed. The apartment was also much smaller and more cramped than the photos suggest. Bunk beds are placed in the middle of an already small living room, making the space feel crowded and the layout awkward. The listing gives a misleading impression of the amount of usable space. Overall, poor communication, missing information, misleading photos, and a cramped space made this a frustrating stay from beginning to end and a property I would not recommend.