6/10 Soddisfacente
Enrique, Park Ridge
Viaggio di coppia
19 feb 2026
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel is clean and the room was in very good condition. The staff is courteous. Some things that need to be upgraded are: The lock on the door to the pool wasn't working. A man who was in the pool let us in. He told us that it didn't work for him either. The lock on the door to our room had a similar problem. It stopped working when we stepped out to ask a question at the front desk. Also, there was a alarm clock in our room which had been left on by the previous occupant. It woke us up at a very early hour. For this reason, we slept later that usual. So I texted the front desk several times to ask about when the breakfast would stop being served and when checkout time was, but no one answered me. My wife and I arrived at the breakfast just after they shut it down. When I asked the woman at the front desk why she didn't answer my text messages, she said it was a system that didn't work at the hotel. She had no access to those messages. None of her coworkers had ever seen one of those text messages or responded to one. They didn't know how to see those text messages. We were surprised, as we travel and stay at many different hotels. We often communicate with the front desks via text message. If the system doesn't work at their hotel, they should shut it down so clients don't try to use it. Clients are expecting things to work just as they do at other hotels in the United States. P.S.: One of the staff walked into our room in the morning. It was not checkout time yet.
Enrique
Soggiorno di 1 notte a febbraio 2026