Resort a Nuovo Messico centrale

“I booked a 5:30 p.m. spa treatment and told the staff at booking that my phone had no service anywhere on the resort property. While I was soaking, the spa called at 4:51 and 5:02 p.m. to say the therapist could not arrive on time and ask if I could move to 6:30. I saw the messages at 5:15 but still had no service to call back. When I arrived at the spa at 6:15, I was told my appointment had been canceled because I had not responded. I understand that a new time might require confirmation, but...

“I was surprised by the poor condition of the hotel rooms. We had to leave our first room upon check-in because there was a very loud noise that was attributed to the boiler. That room did not appear well-cleaned with sticky countertops and mold in the bathroom. Our second room did not have the same noise issue but was equally unclean. There was mold in the bathroom, the counters were sticky, and wallpaper was peeling in several spots. The rugs appeared dirty and there was a stale smell in...

“Rancho Encantado is the ultimate Southwestern getaway. The property is stunning, nestled quietly in the foothills away from the downtown noise. Having a private patio and cozy wood-burning fireplace made our casita feel like a home away from home. Impeccable Four Seasons service throughout. Highly recommend for anyone looking to relax and reset in Santa Fe!”

“John & Sidney were great hosts and replied back very quickly when we had issues. The property was awesome and close to everything we wanted to do.”