Cher client, Nous sommes ravis d’apprendre que vous avez passé un agréable séjour chez nous en soulignant l’excellent service délivré par nos équipes et le confort de notre établissement. Nous vous remercions d’avoir partagé votre retour très positif et nous sommes heureux que vous recommandiez l’hôtel. Au plaisir de vous accueillir à nouveau Bien à vous, la reception

Dear Madam, Dear Sir, It is with great attention that we have taken note of your remarks and we thank you for having informed us. These will allow me to take the necessary measures to remedy these malfunctions, which fortunately are very exceptional and do not reflect the quality of services we give our customers. We hope to have, next time, the pleasure of welcoming you in our establishment. Please accept, Madam, our most cordial sentiments Best regards Customer Relations

Dear Madam, Dear Sir, It is with great attention that we have read your comments and thank you for letting us shared.   We have considered your comments and strive for these problems do not recur. Wishing to maintain your confidence with Novotel. Best regards, Customer Relations.

Ospite, Gentile Cliente, Vorremmo presentare le nostre scuse sincere seguenti tuo commento, queste condizioni non sono rappresentativi dei nostri servizi, e non vediamo l'ora di darvi il benvenuto con la qualità dei nostri soliti servizi. Cordiali saluti, La Direzione

Dear Customer, Thank you for choosing our hotel. We remain at your disposal Best regards Luc Vicherd - General Manager

Dear Customer, Thank you for choosing our hotel. We remain at your disposal Best regards Luc Vicherd - General Manager