Hotel vicino a Peter Lyman Tennis Center - Rochester

“No room service”

“We were very impressed with this hotel from the moment we walked in. The man at the check in was very welcoming and pleasant. I believe his name was Adam. In the evening the fire pit was lit on the patio and it was a nice evening spent outside at the fire. The breakfast was great in the morning. When checking out the gal who checked us out was very pleasant as well. We would stay here again and plan for more then one night.”

“We were in town for our daughter’s college graduation. We were able to check in early. That was great for my daughter to get ready for the graduation. The staff was so nice and helpful. The room was clean and looked new. We loved it. It was convenient t to the Blue Cross Arena, the venue for the graduation. I am handicap. There was ample parking for us. I would stay here again. I recommend it for the location, cleanliness and the wi derful staff. Thank you. Eugenia.”

“The room smelled. The place was not clean. The linens, bed and pillows were awful never will stay there again. Very dissatisfied.”

“This hotel looked recently renovated and was excellent top to bottom. Great staff, excellent room, free breakfast - absolutely nothing to complain about!”

“Bien”

“Very disappointing experience overall. The property was poorly maintained, and the level of service provided by both the staff and management was far below expectations. The staff were unhelpful and showed little concern for guest satisfaction. The restaurant was another letdown. The food was average at best, and the restaurant staff were rude and unprofessional, which made the dining experience unpleasant. I would not recommend this hotel and would not choose to stay here again.”

“The property was clean and the staff were super helpful.”

“Room was nice and clean. The restaurant and bar had good food and quality drinks. The staff was very helpful. They could use more wait staff in the restaurant on all shifts.”

“This is an unique experience for us. There is no traditional lobby or reception area. All entrances are managed by electronic keypad. The staff coordinated with us through the text messages for daily cleanup and other needs. The hot tub does not have soap, shampoo and no place holder for one we brought. I will stay again but I wish there is a soap holder. Parkign is easy. The place is well maintained but bed, mattress and carpet could use more cleaning or even new ones.”

“Spacious rooms with excellent amenities. However, the choice of food at breakfast was very limited. Coffee was weak as well.”

“Clean and well kept, excellent staff, solid breakfast.”

“This was a basic hotel, clean and well managed. It is close to shopping and restaurants. A little tough to figure out how to get into and out of the parking lot at first but not hard once you figure it out. Tiniest bathrooms I have ever seen! Not big enough for the sink to be in the bathroom with the toilet and the shower. Shower is standard size but with the door and the toilet, very tight if you are not a small person.”

“We checked in and went up to the rooms. They smelled terrible, so we tried to turn on the air conditioners and they did not work. We found a beg bug crawling on the cover, and that was the deal breaker. The front desk employee was clueless. We left the hotel and expect a full refund.”

“Good location for a quick stop”

“clean”