2/10 Terribile
Jackelin
Viaggio di gruppo, Viaggio di coppia
26 lug 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi
I am writing to formally express my disappointment with the service I received during my recent stay. I booked a room with the understanding that it would be ready by 3:00 PM, as we had plans to attend a country concert and needed to be ready by 5:00 PM.
However, when we arrived at 3:30 PM, the room was still not ready. We were informed that there would be an additional one-hour wait due to delays. As a result, we were forced to get ready in the hotel lobby, which was both inconvenient and frustrating. To make matters worse, no complimentary drinks or gestures were offered to compensate for the inconvenience.
We were finally able to access our room at 5:00 PM—exactly when we needed to leave—causing us to be late for the concert. This experience was extremely disappointing and fell far short of the level of service I expected.
I hope you will take this feedback seriously and implement measures to prevent this from happening to future guests. I would also appreciate appropriate compensation for the inconvenience we experienced.
Jackelin
Soggiorno di 2 notti a luglio 2025