Hotel vicino a Regal Southpark Mall - Richmond

“It was probably the most beautiful hotel I've ever stayed at in my life! No exaggeration!!! and the customer service and the sweet wonderful people there they were great!! Special shout out to the clerk at the desk who helped me out in need...And special shout out to the bartender who made us one of his special drinks.”

“TaWanda made my check in and stay an excellent experience Will be visiting again soon”

“Attendant was not present at the front desk upon check in and for checkout. When she arrived the check in took 15-20 minutes. Though I reserved a King size bed, it was not available so I ended up with two double beds. Thermostat in room was not functioning. Only allowed a heat setting of 77 degrees or a cool setting of 60 degrees. TV turned on by itself at midnight then powered off by itself. Smoke alarm in room flashed green all night. ”

“No kitchen”

“Service was amazing. Hotel was nice and clean. First night was great. The second night we didn't sleep very well as the pop machine was making super loud noises. The hotel told us they couldn't do anything about it because the pop machine was owned by someone else. They couldn't adjust our cost as we went through expedia and expedia never got back with us. I would so stay at this hotel again just not close to the pop machine.”

“Nope”

“When we arrived we were giving our key cards and when we opened the door someone was sleeping!! They double booked the room and we had to go elsewhere for the night since they were full for the night. I’m giving 3 stars because the person working was very helpful in finding us another hotel nearby and it wasn’t his fault. ”

“The staff there was great. The owner/ manager, not so much. After Expedia stated I could pay cash upon check in, the guy said it was not the policy to accept cash but he would do it this time and was doing me this great favor. A real choad he was and I didn't appreciate his attitude.”

“Excellent ”

“Absolutely horrible place should be closed”

“Beautiful and lovely bed and breakfast! ”

“The room was clean, staff were very friendly.”

“We have stayed there 3 times now and check in is extremely slow and cumbersome with sighing a lot of paperwork hotel is new and convenient but will not stay again. ”

“Tyler was at the front desk when we checked in and he could not have been more pleasant and helpful. The lobby was decorated for Easter and the staff was friendly. My only complaint is that the breakfast had no fruit available other than apples. ”

“Door would not properly lock, had to ask to move to a different room. Rooms had an odor ”

“Clean room great staff and just best time ever ”

“The AC unit went out and the staff quickly moved up to another room and took care of us. ”

“Nous avons été placé dans une aile est rénovation avec des plastiques au sol, des poubelles débordant de déchets dans le couloir, des detecteurs de fumé couverts par des plastiques. La carte clé qui nous a été donné ne fonctionnait pas, c'est le commis qui devait venir nous ouvrir la porte. De plus, la toilette de la salle de bain était défectueuse et il était impossible de flusher le contenu de la toilette. Lors de notre arrivé (il était minuit), en aucun cas le commis nous a avisé de cette...

“Didn’t have the balcony room I booked, didn’t refund my money after I left early. ”