Buenas tardes Juan Carlos, nos gustaria pueda ampliarnos su comentario, pues hemos verificado que usted no ha reservado por este medio, de esa manera podemos tomar acciones sobre la experiencia que haya pasado. Muchas gracias por dedicar su valioso tiempo en comentar.

Dear Rosa, thank you very much for your comment, we will gladly send the observation to the maintenance management for follow-up. Greetings

Dear Jose, we appreciate taking some time to comment on your stay, we offer an apology if there was an error in the schedule, as all our staff know that breakfast is between 6am to 10am and our a la carte service is from 11am to 10pm. Regarding the reservation at the time of booking you can check the size of our beds, which are suitable for a maximum of 2 people, and the air, we will inform you to be considered in future investments. Best regards

Estimado Julio, estamos muy felices que haya disfrutado su estadía, le agradecemos tomarse parte de su valioso tiempo para comentar. Saludos

Estimado Jose Raul, estamos muy felices que haya disfrutado su estadía, le agradecemos tomarse parte de su valioso tiempo para comentar. Saludos

Dear Jorge, we appreciate taking part of your valuable time to tell us about your experience, which is very important and we will gladly reinforce in the areas that are necessary. We wish you a good day.

Estimado Carlos, Muchas gracias por tomar parte de su valioso tiempo en calificarnos, es muy amable de su parte y una motivación para hacer las cosas mejor en nuestra propiedad, buscando siempre hacer mejor la experiencia de nuestros huéspedes. Le deseamos éxitos!

Dear Wilson, we appreciate taking part of your valuable time to comment on your experience. We pass the report on to the Chef and we reinforce with our service area to take special care in cleaning our dishes to prevent this from happening again. Best regards!

Dear Cindy, we appreciate taking the time to comment on your stay, we apologize for the inconvenience caused, and we will reinforce both, our service and the cleaning issue so that this situation does not happen again.Regards,

Estimado Adrian, agradecemos mucho su tiempo y su preferencia, trabajamos en nuestras oportunidades de mejora, para ofrecerle un mejor servicio. Saludos

Estimado Victor, nos da gusto saludarle y agradecemos saber que tuvo una buena experiencia en nuestra propiedad. Esperamos verle pronto, Saludos,

Dear Mike, we really appreciate you taking the time to tell us, we are very happy that you enjoyed your stay, we hope to see you soon, Regards

Dear Mr. Rodriguez, thank you very much for giving us your comments about your stay, we have informed the Management about it, so that they consider your change in future investments. Regards

Buenos días,Estimado Daniel, agradecemos tomarse unos minutos para comentar acerca de nuestra propiedad, nos alegra que nuestra propiedad sea un punto estratégico para los lugares que necesitaba visitar. Esperamos atenderle nuevamente.

Buen día,Estimado Jose, agradecemos dedicar parte de su valioso tiempo para expresar su satisfacción respecto a la atención recibida, agradecemos su visita, y su comentario nos motiva a seguir esforzándonos para lograr que su estancia sea placentera. Le enviamos un cordial saludo.

Estimado Sr. Lobos, apreciamos mucho su comentario, desafortunadamente tuvimos una falla en nuestro elevador, la cual ya se solvento. y respecto a las camas lo consideraremos en futuras inversiones. Le enviamos un saludo cordial

Dear Henry, we appreciate very much that you have taken part of your valuable time to comment on your stay, We are sorry for the situation with the elevator, unfortunately the Company in charge of maintenance carried out some tests that day. We have requested that you change your schedules to avoid this type of inconvenience. Best Regards,

Dear Mr. Ernest, Thank you very much for taking a few minutes to comment on your stay, we are very happy to have assisted you, and we are sorry for the experience with our security personnel, we will reinforce them with the supervisor so that situations like that do not happen again . Best Regards,

Estimado Edwin, es un gusto poder saludarle nuevamente, nos alegra mucho le haya gustado, y que haya podido encontrar lo que buscaba. Esperamos verlo pronto. Saludos

Dear Mr. Pastor, we appreciate your time in commenting on your stay, we are very sorry that you could not have your breakfast, we will reinforce the actions both in the service and in the refiling of food.