Esterni

Recensioni per Hyatt Regency Savannah

4 out of 5
Hyatt Regency Savannah
2 W Bay St, Savannah, GA

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 2034 su 3209 recensioni" "
Valutazione di 8 - Buono. 649 su 3209 recensioni" "
Valutazione di 6 - Soddisfacente. 280 su 3209 recensioni" "
Valutazione di 4 - Scarso. 156 su 3209 recensioni" "
Valutazione di 2 - Terribile. 90 su 3209 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

daniela

Soggiorno di 3 notti a maggio 2023
Risposta di Andrea A, il giorno 20 giu 2023
Thank you for your feedback and we appreciate you staying with us! Hope to welcome you back soon.

2/10 Terribile

Jiseon

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
조식포함으로 결재했는데, 조식요금을 청구함. 무신경한 서비스
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Alisha, Waterford

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel in amazing location near everything
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 4 mag 2024
Dear Alisha, Thank you for your gracious review of Hyatt Regency Savannah. We are thrilled we exceeded your expectations and that you enjoyed our luxurious property. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Savannah. Best Regards, Jason Calderala,Director of Operations

6/10 Soddisfacente

Bonnie

Viaggio di gruppo
Mi è piaciuto: Servizi
The sliding glass patio door was very hard to get open and closed and our personal patio area was not clean
Soggiorno di 4 notti ad aprile 2024
Risposta di Director of Operations, il giorno 4 mag 2024
Dear Bonnie, Thank you for being our guest and sharing your feedback. We hope your overall stay was pleasant; however, we are sorry for the issue you had with the door and housekeeping oversights. We will share this with the concerned teams to ensure a better guest experience. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Criss

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Great stay
Soggiorno di 1 notte a maggio 2024
Risposta di Director of Operations, il giorno 4 mag 2024
Dear Criss, We appreciate you choosing Hyatt Regency Savannah and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future.Best Regards, Jason Calderala,Director of Operations

8/10 Buono

Carole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear Carole, It was a pleasure reading your review of Hyatt Regency Savannah. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! Thank you for choosing us, and we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Walkable
Soggiorno di 1 notte a maggio 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear John, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Russell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great stay and professional staff.
Soggiorno di 1 notte a maggio 2024
Risposta di Director of Operations, il giorno 4 mag 2024
Dear Russell, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Hyatt Regency Savannah. We hope to welcome you again soon.Best Regards, Jason Calderala,Director of Operations

8/10 Buono

Giuseppe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Director of Operations, il giorno 4 mag 2024
Dear Giuseppe, We are thrilled you had a pleasant stay at Hyatt Regency Savannah, and we appreciate the kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Lourdes

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location. Awesome room. Really nice staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear Lourdes, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our comfortable accommodations and great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Buono

Britney

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Stay was comfortable. Greeted and taken care of by the front desk. When needing further assistance for my stay I was helped and taken care of.
Soggiorno di 2 notti ad aprile 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear Britney, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

6/10 Soddisfacente

Audria

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Property nice. Excellent staff services. Building and amenities dated and worn. Ie….. headboard on bed scratched up and old. Walls in bathroom stained. Balcony small and dated. Felt unsafe. Room service was great!
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear Audria, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you again for sharing, and we hope to see you soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Tammy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The whole experience was awesome. Valet personnel and hotel staff were extremely pleasant.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear Tammy, It was a pleasure reading your review of Hyatt Regency Savannah. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them, especially with our valet! We are grateful for the feedback. Thank you for choosing us; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Chris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay, easy check in, pleasant staff
Soggiorno di 1 notte a maggio 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear Chris, It was a pleasure reading your review of Hyatt Regency Savannah. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We are grateful for the feedback, and we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Ian

Mi è piaciuto: Condizioni e dotazioni della struttura
Being steps away from River Street, the hotel is a perfect location for travellers looking to try some Savannah hospitality. Very clean hotel and the staff are extremely helpful. Our check-in agent gave us a fantastic restaurant recommendation, which we tried and enjoyed thoroughly. Would definitely recommend this hotel.
Soggiorno di 1 notte a maggio 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Ian, Thank you for sharing about your experience at Hyatt Regency Savannah! We are delighted to hear that you enjoyed our convenient location near River Street, making it easy for you to experience Savannah's hospitality. It's fantastic to know that you found our property well-maintained and our associates extremely courteous during your stay. We are thrilled that our front desk associates could provide you with a fantastic restaurant suggestion, and we are glad you thoroughly enjoyed it. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you back on your next visit to Savannah!Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Noah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason Calderala Director of Operations, il giorno 3 mag 2024
Dear Noah, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Savannah. We look forward to your return and wish you all the best with your future travels.Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Cassie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Very clean. Walkable distance to shops and diners. Options for tours and other fun excursions.
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Cassie, Thank you for choosing to stay with us. We are thrilled to hear that you appreciated our great location! It's wonderful to know that you found our property well-maintained and conveniently situated within proximity to shops and diners. We eagerly anticipate the opportunity to welcome you back for another enjoyable visit in the future.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Denise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great locale. The city needs to do a better job with cleaning up streets nearby
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Denise, Thank you for choosing to stay with Hyatt Regency Savannah. We are glad to hear that you enjoyed our surroundings. However, we appreciate your feedback regarding the cleanliness of the streets nearby, and we will certainly pass it along to the appropriate authorities. We strive to provide a pleasant environment for our guests, and we appreciate your valuable input. We hope to welcome you back for another enjoyable visit in the future.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Tommie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Tommie, Thank you for choosing to stay with us at Hyatt Regency Savannah. We are delighted to hear that our excellent location added to the enjoyment of your recent visit. We appreciate your business and look forward to having you as our guest again soon. Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Julia

Excellent!!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Julia, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Savannah; we hope to see you again soon. Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful property! Staff was very nice and a pleasure to work with. Clean, quiet, and offers different areas to rest and relax. We will stay here again
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Christine, we are thrilled that your time with us was so amazing! Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at Hyatt Regency Savannah.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Andrei, Brooklyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hyatt Regency in Savannah, Georgia, is simply superb. Its prime location along the riverfront offers breathtaking views and easy access to the city's attractions. The rooms are comfortable, and the staff is exceptionally friendly and accommodating. With top-notch amenities and dining options, it's the perfect choice for a memorable stay in Savannah.
Soggiorno di 1 notte a febbraio 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Andrei, Thank you for sharing your experience at Hyatt Regency Savannah. We are glad our associates left a lasting impression and that you appreciated our ideal location and the amazing views of the city. We will share your kind remarks with our entire team. It is also great to know you loved our comfortable guest rooms and all the amenities we offer here. It was a pleasure welcoming you, and we look forward to your next trip to the area. Best Regards, Jason Calderala Director of Operations

10/10 Eccellente

Vera

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Vera, Thank you for the wonderful review! We are thrilled to hear that we exceeded your expectations during your stay at Hyatt Regency Savannah. It was a pleasure hosting you, and we are happy to know that you enjoyed everything about your time here. We hope that you will consider staying with us again in the future. Thank you for choosing our hotel. Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Kelly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is perfect!
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Kelly, Thank you for your terrific rating of Hyatt Regency Savannah. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Best Regards, Jason Calderala Director of Operations

10/10 Eccellente

Melvin

Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 1 mag 2024
Dear Melvin, Thank you for letting us know your visit to Hyatt Regency Savannah was perfect in every way. We appreciate you being our guest and look forward to seeing you again soon. Best Regards, Jason Calderala Director of Operations

10/10 Eccellente

Sandra I.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really enjoyed our stay. Location was perfect. Walkable to everything in the Historic District. Right on the River. Saw ships going by directly from our window.
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Sandra, Thank you for making Hyatt Regency Savannah your home away from home. We are glad our location perfectly suited your travel needs and that you enjoyed our well-kept property. It was a pleasure having you, and we look forward to hosting you again soon. Best Regards, Jason Calderala Director of Operations

10/10 Eccellente

russell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location very happy with our stay here
Soggiorno di 3 notti ad aprile 2024
Risposta di Director of Operations, il giorno 1 mag 2024
Dear Russell, It was a pleasure hosting your recent stay at Hyatt Regency Savannah. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for your remarks, and we look forward to your next trip to the area. Best Regards, Jason Calderala Director of Operations

10/10 Eccellente

linda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved staying at the Hyatt, from the check in to the check out everything was great. The location was amazing. The only thing we really weren't happy about was the fee for the valet parking.
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 1 mag 2024
Dear Linda, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a pleasant stay at Hyatt Regency Savannah. We are also glad our location worked well for you. That said, we regret your disappointment with the parking fee. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. We look forward to your return and wish you all the best with your future travels. Best Regards, Jason Calderala Director of Operations

6/10 Soddisfacente

DAVID C, STATE COLLEGE

Mi è piaciuto: Pulizia e personale e servizio
I booked it 5 minutes before arriving. Terrible directions to the valet area, which ain't cheap. Check in gal said she upgraded me to a suite..only it was 1/2 suite, just a sleep sofa. They were oversold, 5 minutes after booking! They did find another room with a bed, but who wants that hassle. Staff was friendly, nt their fault. Place is very very tired. Like a Best Western they put a sculpture in the lobby. Went for my complimentary drink after dinner, bar was closed for a private party. I would not stay again, I expected more out of this chain and at that price.
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 1 mag 2024
Dear David, Thank you for providing feedback regarding your recent visit with us. We apologize for not meeting your expectations and for the concerns you encountered in the assigned room. Please know our front desk is always available and happy to help make your time with us more comfortable. We are also sorry for the issues you had with the valet directions and for your disappointment with the bar hours. We value your comments and will address them with our team as we always look for ways to improve. We are grateful for your patience and hope you will give us another chance to demonstrate the excellent service you should have experienced on this stay. Best Regards, Jason Calderala Director of Operations

10/10 Eccellente

Aaron

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was incredible! From Valet to Front Desk and everything in between the staff was attentive, friendly and welcoming.
Soggiorno di 4 notti a marzo 2024
Risposta di Director of Operations, il giorno 30 apr 2024
Dear Aaron, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Nelson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 2 mag 2024
Dear Nelson, All of us at Hyatt Regency Savannah appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Best Regards, Jason Calderala Director of Operations

10/10 Eccellente

J

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly and personal staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 30 apr 2024
Dear Guest, It was a pleasure reading your review of Hyatt Regency Savannah. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We hope to see you again soon and wish you all the best with your travels. Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Serena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 30 apr 2024
Dear Serena, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency Savannah, and we look forward to welcoming you again soon.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Carlene

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was very friendly and accommodating. They all work well as a team. From the valet, to Front Desk, restaurant staff and porters, everyone seemed to be in sync.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason Calderala Director of Operations, il giorno 28 apr 2024
Dear Carlene, It was a pleasure reading your review of Hyatt Regency Savannah. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We are grateful for the recommendation, and thank you for choosing us.Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Robert

Viaggio di gruppo
Great location…
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 27 apr 2024
Dear Robert, Thank you for choosing us and for the outstanding review. We are glad our location worked well for your plans and added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason Calderala,Director of Operations

8/10 Buono

Alan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 27 apr 2024
Dear Alan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hyatt Regency Savannah. We look forward to welcoming you back on your next visit!Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Debra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent location! Right at the river walk and only a few blocks from the trolley stop. Can’t say enough good things about the staff
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 26 apr 2024
Dear Debra, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Kenny

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Y
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 26 apr 2024
Dear Kenny, Thank you for the outstanding rating! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Perry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed my stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 25 apr 2024
Dear Perry, We are thrilled you had an excellent stay at Hyatt Regency Savannah, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Jeanine, Spring Lake

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Jigar and the rest of the staff were helpful and friendly. Great waterfront views.
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 25 apr 2024
Dear Jeanine, Thank you for the outstanding review of your stay at Hyatt Regency Savannah and for your excellent rating. We are thrilled to read that you thoroughly loved the attentive and exceptional service you received from our devoted associates, notably Jigar. We appreciate you mentioning the incredible views. It was a pleasure accommodating you, and we look forward to your next visit to our area.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Mike

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a great hotel. Our son left his teddy bear behind and they have been hugely supportive and helpful throughout trying to find him (sadly no luck!)
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 25 apr 2024
Dear Mike, Thank you for choosing Hyatt Regency Savannah and for your excellent rating. We are delighted to know that you loved many aspects of your stay and the exceptional service from our devoted associates. We are grateful for all your feedback and hope to see you again soon.Best Regards, Jason Calderala,Director of Operations

8/10 Buono

Marianne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lots of hidden fees but the stay was nice.
Soggiorno di 3 notti ad aprile 2024
Risposta di Director of Operations, il giorno 24 apr 2024
Dear Marianne, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. However, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We are grateful for your feedback and hope to welcome you back.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 25 apr 2024
Dear Joshua, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Savannah; we hope to see you again soon. Best Regards, Jason Calderala,Director of Operations

2/10 Terribile

Douglas

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I hated this place…dark cold expensive…not one ray of natural light in the building…the room was freezing…I had booked a single king bed when I got there they put me in a room with two beds because they said it had a view and it was an upgrade…the view was of the other rooms..they passed me off so they could rent the room I paid for to someone else for more money
Soggiorno di 3 notti ad aprile 2024
Risposta di Director of Operations, il giorno 24 apr 2024
Dear Douglas, Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding assigned accommodations and for the inconvenience caused due to the concerns you had with the air unit in your room. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are grateful for your patience and hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Kelly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 23 apr 2024
Dear Kelly, We're delighted by your review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be thrilled to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Hyatt Regency Savannah.Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Shelley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Operations, il giorno 23 apr 2024
Dear Shelley, Thank you for the great rating! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason Calderala,Director of Operations

10/10 Eccellente

Lindsay, London

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Got an upgrade when we arrived to a 4th floor room with access to a shared patio. SO beautiful. Great location to the river, shops and restaurants.
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 21 apr 2024
Dear Lindsay, It was a pleasure reading your review of Hyatt Regency Savannah. We are delighted to know your stay was nothing less than exceptional and that you enjoyed your room upgrade. We are also glad to see that you appreciated the many restaurants and shops within walking distance. We look forward to having you as our guest again whenever your travels bring you back to Savannah.Best Regards, Jason CalderalaDirector of Operations

10/10 Eccellente

Jessica, Sturbridge

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was very fast, staff is very pleasant and helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 20 apr 2024
Dear Jessica, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Buono

Ed

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
food much to expensive
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Valued Guest, Thank you for the feedback. It is a pleasure to know that your visit with us was enjoyable. However, we are sorry for any inconvenience you experienced while here. We hope to see you again soon at Hyatt Regency Savannah. Best Regards, Jason CalderalaDirector of Operations

8/10 Buono

Thomas, Laurel

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Nice property and location. The property could be updated. Front desk staff was ok and bar area was slow.
Soggiorno di 3 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 18 apr 2024
Dear Thomas, Thank you for allowing us to host your recent visit to Hyatt Regency Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best Regards, Jason Calderala,Director of Operations