Hotel a Security

“Se siete alla ricerca di un posto speciale dove soggiornare a Colorado Springs, non lasciatevi sfuggire questa struttura: è davvero unica nel suo genere! L’hotel è immerso in giardini spettacolari, curatissimi in ogni dettaglio. Passeggiare tra i vialetti circondati dal verde, con la possibilità di incontrare animali in libertà, è stata un’esperienza magica. Un altro punto forte è la colazione servita al castello: un ambiente elegante e una ricca proposta tra proposte salate e dolci. La...

“Albergo moderno pulitissimo, stanza nuova ben arredata. Personale delizioso. Consigliatissimo”

“Positives: - Large clean room with nice view. - Very clean and upgraded building and amenities. - Staff is VERY friendly and helpful. Need Improvement (but easy to fix): - Pool was a bit chilly. Please warm it up a bit. - No desk in room. Put in a small desk and office chair. - Pillows new and fluffy but not much substance. Get some good pillows. Overall: I would go there again.”

“The location is great but we were a bit let down with the property and maintenance. Upon arrival we had a broken dish washer, a non working tv, and a broken ceiling fan. We also asked 3 times for a can opener as the one in the drawer was broken but never received it. There were 5 mis-matched glasses and 2 mis-matched wine glasses for the entire house which was extremely annoying. Lastly we were awaken to a chirping fire alarm at 1 am which entailed us dismantling the alarm to find a 5 year old...

“We appreciated that even tho they were full up everything was well managed and there were no long lines for anything - except the elevators!”

“Most of the staff was very nice and accommodating. They welcomed us and made our week long stay feel like home!”

“Room and bathroom needs updateing.”

“Buona colazione,parcheggio comodo”

“Nice place to stay after a long road trip.”

“Will & Leticia were the staff I saw the most & they were very helpful. We had a small glitch, but Leticia & the housekeeping staff worked quickly to get it taken care of. Everyone was very nice and helpful.”

“I liked the hot tub and free parking ,and love the air conditioning .The staff was very helpful .I have not seen my bill”

“Just another anonymous hotel. Nothing special. Cleaner than others.”

“The lobby was very dated and the front desk agent they did have wasn’t very friendly at time . I stated there were multiple people in the room but he only gave me one key. The pool was out of order so thankfully we weren’t looking for that amenity. The elevator looked dated and there was only the one ice machine in the lobby When we get to the room, there are not enough towels and some of them look like they belonged to the pool . Then there were only two pillows per queen bed and one of the...

“Staff was super friendly”

“The hot tub wasn't working for the 4 days we were there. The pool was open the day we arrived. The pool was down the next 2 days but they did get it up and running on the 2nd day 2 hours before the pool was closed for the night. They refused to do a partial refund for our trip. The front desk people are extremely rude and unprofessional. To get housekeeping to come vacuum or what not you have to call the front desk to let them know you want housekeeping services. Not sure why because they dont...

“Buona struttura posizione vicino ai servizi”

“Clean, spacious room, and friendly staff. Easy access to/from highway. Excellent for the price point. ”

“The staff were friendly and helpful. However, there were no pans, dishes, or utensils to use in the kitchenette room. No coffe pot and the one they gave after asking had a short in it. The king bed was worn down and uncomfortable. Floors needed serious mopping. The hotel is rougher side of a town.”

“Hands down the best experience with hotel staff I’ve ever experienced. These folks seem to love their job and the people they work with. The friendliest staff I’ve ever encountered. It was a great stay because of the staff alone but then add a clean, comfy room and great breakfast. It was 10/10. Management is doing great.”