Hotel con piscina a Sofia

“Hotel nuovo e ben arredato. Personale efficiente e gentile”

“Corridoi sporchi , colazione buona ma non da 5 stelle , personale senza lode senza infamia ( non idoneo per un 5 stelle ).”

“Premetto che la stanza è ampia e confortevole dotata di balconcino e di ogni comfort. Qui però finiscono le buone notizie a causa di un personale inetto, incapace e privo di empatia e di problem resolving che hanno rovinato il nostro soggiorno perché non pulivano le stanze, non rifornivano caffè e acqua, non risolvevano piccoli problemi (asciugacapelli, scarichi del lavandino ). Abbiamo dovuto sopportare che la piscina fosse per noi inaccessibile per un party privato, ho dovuto pagare una...

“Prijs is niet in verhouding met de accommodatie. Verfrissing nodig... het is geen 4 sterren hotel! Ik betaalde voor een Russische bad (160 BGN), het was eigenlijk voor één uur van sauna maar. Het ontbijt was basic🤔. Ik vroeg voor een late check-out, toch wordt het geweigerd Ondanks het hotel half leeg was... Ondanks was het hotel half leeg wordt ”

“Wifi in the room non-existent. Room cleaning is average: on the first day I had to request it at reception!! In 3 days of stay sheets and pillowcases were never changed (they were in need..) A musty smell persists in the room - perhaps it comes from the curtains or poor ventilation. Breakfast: rather poor in quality. Plus : only one active coffee machine - despite a high number of guests (this forces to a long waiting lines) NO bread toaster. (Male) Breakfast staff ather rude and unhelpful.”