Hotel vicino a Southpark Mall - Cleveland

“I rented a room for the evening for my sons hockey tournament we checked in and our room and our teammates room had bed bugs we went to desk to inform staff and they went up to room and argued that it was just dirty not bed bugs well I know what bed bugs look like and to find out 6 day ago a review came in that they had bed bugs. The staff proceeded to argue about a refund and we ended up switching hotels I will never stay at a best western again I also told the hockey tournament directors to...

“Good hotel. Nuce rooms with kitchen. Perfect for business. ”

“Very nice hotel and family friendly. Staff was very friendly as well. Would definitely come back”

“Jackie was so kind! Really appreciated her help. ”

“Rooms weren’t very clean. Staff was helpful with bringing extra towels and blankets up to our room. Shuttle was very nice and friendly driver. You have to pay a daily rate to leave your car parked during your trip which I think should have been advertised. I thought it was free parking. Breakfast was good. ”

“Very conveniently located near Baldwin Wallace University. Wonderful FREE breakfast with hot foods, cereals, fruits and breads. Friendly staff who have worked there a long time and are willing to help in a variety of situations. Rooms are large and clean! Great hotel! ”

“This was an absolutely unacceptable experience, and I would not recommend this hotel under any circumstances. After being placed in three different rooms, I ultimately chose to leave and stay at another hotel across the street. Each room presented serious and consistent cleanliness failures that should never occur in any property. Room 1: The bed sheets had clearly not been changed. They appeared used, with visible hair and what appeared to be bodily fluid stains. Room 2: The bed again had...

“I enjoy my stay the staff was great very helpful the suit was clean the environment was clean would definitely recommend”

“loved”

“The room was not clean, there were paw print stains on the bed as well as a lot of mysterious crumbs, asked them to change the sheets and they insisted the bed was not dirty, just stained (despite the crumbs) and then changed the top blanket for us. on top of that there were several bugs I found around the room and a very strong odor in the room. Felt incredibly unsafe with the people around as well.”

“Room was clean. Nice staff. Loved the balcony ”

“L hotel non è male ma in uno dei letti si sprofondava . ”

“Staff knocked on door at ten and ten thirty pm Said I called about needing help with tv. No I was trying to sleep. Next to door to upstairs. Slammed shut a million times before midnight. Chair in handicap shower not sturdy but shower pressure was nice. No WiFi info on checking in. No inquiry as to room in way out. Didn’t do breakfast just wanted out. Car parked under shelter in handicap area and was also the smoking area. Had to inhale massive amount of smoke while loading suitcase. Bed not...

“Terrible and absolutely disgusting property. If you book here be sure to be ready for dirty rooms with poor guest experience. Staff who is unwilling to help with cleanliness issues.”

“Good love it ”

“Great experience especially for our first time in Cleveland.”

“Clean room”

“Loved it. Would definitely stay there again.”