Hotel vicino a Spa Esmeralda - Indian Wells

“The property is located in a good area, its clean and the room size was decent, the bed was comfy. The cons : For the price we paid the service was as good as a 200$ per night hotel not 1200$ per night. There was basically no service, we took care of our luggage ( taking it up and down from stairs ), the reception and room service didnt answer the phone most of the time, the only amenity the hotel has its a normal pool without any special services, they didnt even recharge the waters in the...

“Buona struttura, buon rapporto qualità prezzo, la colazione ok ma potrebbe essere migliorabile. Tuttavia dopo una settimana ancora non hanno restituito il deposito. ”

“Staff were very friendly and helpful at the registration desk. The room was clean and comfortable but did have some wear and tear in some places like the wall paper in the bathroom. The staff at the main dining area took long to approach and take our order and some were not very friendly, but it was still convenient to have a restaurant in the hotel. The pool was great and the kids enjoyed the arcade. Breakfast was also great. ”

“This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk...

“Struttura molto rilassante e curata nelle parti comuni. Personale gentile e disponibile. Doccia con acqua solo tiepida. Necessaria l'auto. Le amenita leggermente inferiori rispetto ad anni addietro. Reception con orario limitato ma esteso rispetto al passato e wifi gratuito ”

“We had a rather unpleasant experience. There were no TV remotes, the air conditioning unit kept malfunctioning every 20 minutes, and the ironing board was broken. These were not the amenities we had anticipated. ”

“I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel. During our stay, we experienced multiple serious issues: No towels were available at the pool on several occasions. Mold was present in the bathtubs in two different rooms. Both rooms had broken tub stoppers. Towels provided were old and felt like worn rags. We found hair inside the drawers, which prevented us...

“Notte toccata e fuga. Struttura comoda e con tutti i servizi necessari, peccato solo che fosse un po’ datata ”

“Hotel is completely renovated and brand new. Excellent location, staff and location. ”

“Ottima struttura e rapporto qualità prezzo”

“The best hotel! The location is fantastic, right next to El Paseo with all the restaurants and shopping. There’s a great spa and fitness centre plus two choices of where to eat. Parking is super easy and safe. The pool is fantastic and we loved the food and bar. ”

“Staff was great! However our room was pretty dusty and there were broken cups and markings on the doors. Not sure if someone cleaned before we got there but it kind of looked like our room hadn’t been cleaned or at least no one had been in it for over a week to tidy up. ”

“Good”

“Da migliorare il sistema del raffreddamento, aria condizionata. È troppa rumorosa ”

“It was great”

“Ottimo hotel. Peccato la posizione lo rende un po rumoroso. Finestre non insonorizzate”