Gentile Ettore,Grazie per averci fatto conoscere la tua opinione.Dal rating non particolarmente elevato che hai assegnato alla nostra struttura, riteniamo che la tua esperienza di soggiorno non sia stata del tutto positiva. Avremmo preferito avere maggiori dettagli su quali sono stati, secondo te, gli aspetti negativi perché solo in questo modo possiamo intervenire e migliorare la nostra offerta ricettiva.Ci farebbe piacere poter avere un'altra occasione per ospitarti nel nostro hotel, per cui a presto!Beverly Hills Heights

Hola Matilde, Muchas gracias por tu puntuación. Nuestro máximo objetivo es vuestro bienestar. Nos alegra ver que tu escapada fue genial y que volverías con nosotros, no hay mayor satisfacción que saber que hemos conseguido lo que buscábamos :) Un saludo, Guest Experience Excel Hotels

Grazie per i comentari, le aspettiamo pronto di nuevo nel albergo. La reception

Mille grazie Massimiliano

Dear Nicholas,Thank you for letting us know that you enjoyed your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Beverly Hills Heights

Hello! Thanks for your feedback - we're all ears here It's great to hear that you enjoyed the tranquility of our hilltop location and found the rooms spacious and comfortable. We're also delighted that you found our staff friendly and helpful, and that the shuttle service to the resort was convenient for your stay. Your recommendation means a lot to us!While we know that our classic charm is part of what many guests love, we appreciate your feedback on the rooms and can share that we are continually working to update and refresh our facilities. Check-in times are indeed standard, but we apologize if any inconvenience was caused by the wait. Rest assured, we always endeavor to accommodate special requests as efficiently as possible.We're thrilled you had the chance to enjoy the amenities at our sister hotel and hope that added to your overall experience.We all hope to see you again for an improved stay.Until next time,Beverly Hills Heights

Hi there, Thanks for the review.We're thrilled to hear you enjoyed the warm and pleasant weather during your stay and found our apartments to your liking. It's great that our team's friendliness and helpfulness stood out to you; we strive to make every guest's experience memorable. We also appreciate your high ratings on room cleanliness and comfort – our housekeeping team will be delighted to know their hard work is recognized.Thanks again!Until next time,Beverly Hills Heights

Dear Gyula,Thank you very much for this kind review.It means a lot to know that you appreciated our high standards and comfortable rooms.Thanks again; we look forward to welcoming you back soon.Take care,Beverly Hills Heights

Hi Guest,thanks for sharing your thoughts with us!It seems that some aspects of your stay didn't meet your expectations. While our property does carry a classic charm, we’re continuously working on updates - like our recent renovation in 2020, to enhance the experience. We're sorry to hear about the shower head and missing door; this was due to a delay in delivery of our new screens and unexpected bookings and would like to extend our apologies for any inconvenience you may have experienced. However, you were informed of this before accepting that room and were not informed of any dissatisfaction during your stay.Rest assured, cleanliness and comfort are top priorities for us, and we'll be looking into the concerns you've raised immediately. We invite you back to see the improvements!We hope to welcome you again soon for a refreshed and improved stay. Warm wishes for 2024!Beverly Hills Heights

Dear Hannu,Thank you for taking the time to share your opinion with us.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.Come back again, anytime. Take care,Beverly Hills Heights

Hi there Aud! Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Beverly Hills Heights

Hej Yvonne! Tack för din feedback efter ditt besök hos oss, det hjälper oss att bli ännu bättre.Det är roligt att höra att du kunde njuta av den vackra utsikten från balkongen.Vi är också glada att få läsa att du hade en trevlig upplevelse med vår personal och poolvaktVi är ledsna att rummen känns något slitna, men vi vill informera om att vi alltid arbetar med underhåll för att förbättra våra gästers upplevelse. Vi uppskattar din feedback och tar den till oss. Ha en underbar dag!Med vänliga hälsningar,Beverly Hills Heights

Hi there,Thanks for this great feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Beverly Hills Heights

Hello, Chris! A million thanks for your thoughtful review We're thrilled to hear that your stay in the deluxe apartment exceeded your expectations! It's always our aim to provide a top-notch experience for our guests.We've taken note of your feedback regarding the memory foam pillows. Comfort is key for a good night's rest, and we're sorry to hear that the pillows weren't to your liking. For future visits, please feel free to let us know your preferences, and we'll do our best to accommodate your needs for a more comfortable sleep.We hope to welcome you back for another visit. See you soon,Beverly Hills Heights

Dear Neil,Thank you for your kind feedback.We're thrilled to hear you had a fabulous stay in our 1-bed apartment and found our reception team, especially Marian, to be welcoming. It's fantastic that you took advantage of the pool options available across our properties – variety is the spice of life, after all! We also appreciate your shout-out about the swift resolution of your maintenance issue; our team is always on their toes to ensure any hiccups are fixed promptly.We hope to see you again for another great holiday under the sun!We all hope to welcome you back in the future.Best wishes,Beverly Hills Heights

Hi there Lorraine! Thanks for the review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We'd love to welcome you back for another great stay!Cheers,Beverly Hills Heights

Hi there! Thanks for taking the time to share your experience with us. We're sorry to hear about the issues you encountered, however, we noticed that you did not inform us of your concerns while on site which is a shame as we would have liked the opportunity to explain this matter to you directly. We've been experiencing an unusual heatwave, which has led to an increase in local insects. However, rest assured, we're taking measures such as weekly fumigations to keep the resort as comfortable as possible for our guests.Regarding the air conditioning, we do have it available in our rooms, but we understand that it might not have been sufficient during this heatwave. We apologize for any inconvenience this may have caused during your stay.We hope you'll give us another chance to provide you with a fantastic experience in the future. Take care and see you soon! Beverly Hills Heights

Hi,Your glowing review just brightened our day Thank you!We're thrilled to hear that you found our facilities great and appreciated the availability of sunbeds. It's always nice to have a comfortable spot to relax and soak up some sun! We hope you had a fantastic time exploring Los Cristianos and the surrounding area during your stay. Our team is always here to help make your vacation as enjoyable as possible.See you again soon.Take care,Beverly Hills Heights

Hi there Alice! It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Beverly Hills Heights

Hello Debra,Your positive review really made our day We appreciate it!We're thrilled to know that our hotel is your favourite place in Tenerife! It's great to hear that you found our team excellent and the apartments spacious and good value for money. We always strive to provide the best experience for our guests.We all hope to see you again on your next visit.Take care,Beverly Hills Heights

Hi Allan,We're grateful you took the time to share your thoughts with us.We're glad to hear that our staff made a positive impression on you with their friendliness and helpfulness. They truly are the heart of our hotel! However, we're sorry to hear that you found the room conditions to be below your expectations. We've been working on updating our rooms, and we appreciate your feedback as it helps us identify the areas where we can improve. We understand that having a comfortable and clean room is essential for a great stay, and we'll make sure to address the issues you mentioned. We hope you'll give us another chance to show you the improvements we've made.We hope to welcome you back for another visit. See you soon,

Dear Martin,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We can't wait to see you again.All the best,Beverly Hills Heights

Hi there, Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Looking forward to your next visit. All the best,Beverly Hills Heights

Hello Fenella, We appreciate your review!We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We all hope to see you again on your next visit.Take care,Beverly Hills Heights

Hi there Chris! It means a lot to know that you appreciated our high standards and comfortable rooms.We'd love to welcome you back for another great stay!Cheers,Beverly Hills Heights

Hey there! Thanks a bunch for taking the time to share your experience with us.We're glad to hear that you enjoyed most aspects of your stay.However, we're sorry to hear about your experience with our housekeeping team. We'll definitely look into this and ensure that our team maintains a friendly and professional attitude at all times. As for the lack of assistance with your luggage, we apologize for the inconvenience. We don't have a 24-hour bell service, but our reception team is always happy to help when they can. Regarding the bins, we'll make sure to address this issue and keep our common areas clean and tidy.We hope you'll give us another chance to make your stay even better next time. See you soon!Beverly Hills Heights

Dear Paul,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back on another occasion. Kind regards,Beverly Hills Heights

Hello, Sinead! A million thanks for your thoughtful review We're glad to hear that you enjoyed the good size of our split-level apartment and found the pool area lovely. However, we apologize for the missing door on the upstairs shower and any inconvenience it may have caused.As for the evening bar, you're right, our property doesn't have one, but we're happy that you could make use of the one at the hotel next door. We understand that the hill and steps might be challenging for some guests, but we hope the stunning views made up for it!Come back soon!Take care,Beverly Hills Heights

Hello Erika,Thanks for taking a few minutes to share your feedback with us.We're happy to know that you found our apartment spacious and our receptionists helpful and nice. Your kind words mean a lot to us.We're sorry, though, to hear that you experienced noise during your stay and that the balcony view and sun exposure didn't meet your expectations. As for the distance to the beach, we do offer a free bus service, but we understand that the schedule might not be ideal for everyone. We're grateful for your feedback and will take it into consideration for future improvements.We would love the opportunity to provide a better stay in the future.Take care,

Hi there,Thanks for this great feedback.We are pleased to know that you had a comfortable stay. Your satisfaction is our greatest reward, and we would like to thank you for recognizing our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work.We look forward to welcoming you back. Best wishes,Beverly Hills Heights

Kjære John Vi er svært glad for at du hadde et hyggelig opphold hos oss.Du er hjertelig velkommen tilbake når som helst.Med vennlig hilsen,Beverly Hills Heights

Hi there Michael,Thanks for this great rating. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Beverly Hills Heights

Hello Ryan,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back in the future. Very best wishes,Beverly Hills Heights

Hi Elizabeth,Thanks for taking the time to share your experience with us.We're glad to hear that you found our hotel clean and comfortable.However, we're sorry to hear that our breakfast didn't quite hit the spot. We appreciate your feedback and will take it into consideration as we continue to improve our offerings for our guests.We’re also sorry if our pool monitor was a bit too attentive for your liking, but their presence is to ensure the safety and comfort of all our guests. We hope you were still able to enjoy our heated outdoor pool and beautiful surroundings.We would love to welcome you again for an even better experience.All the best,Beverly Hills Heights

Bonjour ! Merci beaucoup d'avoir pris le temps de ce retour. Nous nous réjouissons que tu aies apprécié le design du logement avec la terrasse et la vue agréable.C'est également une joie de savoir que notre rapport qualité prix t'a convenu et que notre emplacement au calme a participé à la réussite de ton séjour.Enfin, merci pour tes suggestions d'amélioration.À la prochaine fois chez nous !Beverly Hills Heights

Hi Maggie,Thank you for letting us know how you rated your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. All the best,Beverly Hills Heights

Dear David,Thank you for your review.We are sorry that not everything was to your satisfaction.However, we would be interested in knowing how we could have improved on your time with us.Until next time.Safe travels,Beverly Hills Heights

Dear Guest,Thank you for taking the time to rate your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Beverly Hills Heights

Hi Tom! We're so grateful you took the time to share your thoughts with us We are delighted that you enjoyed our pool facilities and our free shuttle.Rest assured, we will be looking into the issues you mentioned regarding the bar and have noted your comment for future.We hope to welcome you back for another visit. All the best,Beverly Hills Heights

Hello Alice,Thank you for taking the time to let us know your opinion of your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again soon.All the best,Beverly Hills Heights

Hei Kiitos paljon arviosta.Pahoittelemme, että keittiön siisteys ja varustus eivät olleet odotustesi mukaiset. Otamme palautteesi huomioon ja tarkistamme keittiöiden kunnon ja varustuksen, jotta voimme tarjota paremman kokemuksen tuleville vieraillemme.Toivottavasti nähdään toistekin. Ystävällisin terveisin,Beverly Hills Heights

Hei Fred, tusen takk for at du delte din opplevelse hos oss!Vi er glade for å høre at du likte de store rommene og de to balkongene. Selv om noen av våre fasiliteter kan være litt eldre, er det flott å vite at alt fungerte bra for deg. Takk også for å nevne vår gode WiFi! Vi beklager at du måtte betale ekstra for strandhåndklær og treningsrommet i nabohotellet. Vi vil ta dette i betraktning for å forbedre våre tjenester og gjøre oppholdet enda bedre for våre gjester. Vi håper at du likevel hadde en fin tid ved bassengområdet.Vi taker for din tilbakemelding, og håper å se deg snart igjen.Beverly Hills Heights

Bonjour,Merci pour ce témoignage.Nous sommes ravis que vous ayez apprécié la piscine chauffée et le petit-déjeuner à Hollywood Mirage. Cependant, nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec les portes des armoires et la propreté des linges de bain et draps de lit. Nous prenons note de vos commentaires et allons travailler avec notre équipe pour améliorer ces aspects.Concernant les machines à café et de jus, nous veillerons à ce qu'elles soient vérifiées et réapprovisionnées plus régulièrement pour éviter ce genre de désagrément à l'avenir.Au plaisir de vous avoir à nouveau chez nous pour un séjour 100 % réussi !Beverly Hills Heights

Hi there Beatrice! We're over the moon with your brilliant review. Thanks for your kind words.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Beverly Hills Heights

Guten Tag Beatrice, danke für deine Bewertung!Es freut uns sehr, dass dir das Apartment gefallen hat und du unser Personal an der Rezeption als freundlich empfunden hast. Wir sind stets bemüht, auf die Bedürfnisse unserer Gäste einzugehen und freuen uns, dass wir deine Lärmbeschwerde schnell lösen konnten.Liebe Grüße,Beverly Hills Heights

Hi there,It’s great to receive such positive feedback. Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thanks again!Until next time,Beverly Hills Heights

Salut Josiane ! Merci pour cet avis positif.Nous sommes ravis que vous ayez apprécié le bel environnement et le calme de notre établissement. Nous faisons de notre mieux pour offrir à nos clients un cadre agréable et reposant.Encore merci pour vos gentils mots et nous espérons vous revoir bientôt chez nous !Merci de votre confiance et à très bientôt ! Beverly Hills Heights