Hotel vicino a The Avenues - Johannesburg

“Staff outstanding 👍”

“Hier ist ein klar formulierter Beschwerdebrief, basierend auf deinen Angaben. Du kannst ihn direkt so verwenden oder noch anpassen: --- Betreff: Beschwerde über unzumutbare Situation bei Hotelankunft/ Reiseplan nr.: 73318063596286 Sehr geehrte Damen und Herren, hiermit möchte ich meine Beschwerde über die äußerst unzufriedenstellende Situation bei unserer Ankunft in Ihrem Hotel vorbringen. Wir sind sehr spät in der Nacht angekommen und waren nach einem langen Reisetag – wir waren bereits...

“You can see the manager is trying hard to make the hotel a modern, good quality place to stay for business and leisure but the rooms are tired, bathrooms old and staff need some more training. Wifi is advertised as freely available, which was a key selling point for me, however the reality is that you receive limited access, after which you need to pay. This was important for me to be able to work in the evening and meant paying quite a lot extra. Reception staff were very pleasant and...

“Room were in a good condition except for when it rained the bathroom was flooded with water abit . Gate assistance for opening and closing was a challenge as land and mobile numbers remained unanswered as well as gate intercom . Maybe they should alert guests when functions are being held as the one night we were unable to sleep due to noise levels :-( .... Over rall the room was clean , beds lovely size and jacuzzi a nice feature , breakfast was absolutely brilliant - good service. ”

“The staff was excellent and the airport shuttle service was excellent”

“The photo and naming of "spa" was deceitful. The building in the photo is there and is beautiful, but my room was not in that building it was in the building next door. There was nobody there during arrival. I was let in by the owner's husband who happened to be passing by. When I decided that I could not stay in the room and needed to leave there was nobody in reception and also nobody answered my calls. Since I was not issued a remote control to open the gate, I had to go to another room...

“was disappointed that we booked a non-smoking room and received a smoking one - struggled to sleep as the smell was lingering . apart from this it was a fine stay.”

“This hotel is clean and the staff team is extremely helpful. However, there was no water 1 whole night and there was challenges with TV, Internet, and getting hot water. I changed room three times during my stay.”

“Friendly staff, ideal location, professional, excellent breakfast, beautiful interiors.”

“Shower was dirty Poor lighting with a tiny tube light in bathroom Window was unlocked when we got there. Please lock windows b4 customer comes in”

“On 8 August 2023 at 13:21, I called Acre of Africa Guest House to open the gate. They answered and said they will open the gate. In South Africa, too many people have hijacked at gates so I left rather than wait for them to respond. They finally called me back 17 minutes later. - but by then it was too late. Waiting for them to open the gate at night could have resulted in my kidnapping and murder - it's a scary thought. Now they're telling me they won't refund my money because I didn't wait at...

“Very safe and secured, management excellent in client service.”