Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 150 su 345 recensioni" "
10 - Eccellente
150
Valutazione di 8 - Buono. 134 su 345 recensioni" "
8 - Buono
134
Valutazione di 6 - Soddisfacente. 43 su 345 recensioni" "
6 - Soddisfacente
43
Valutazione di 4 - Scarso. 12 su 345 recensioni" "
4 - Scarso
12
Valutazione di 2 - Terribile. 6 su 345 recensioni" "
2 - Terribile
6
8,8/10
Pulizia
8,6/10
Personale e servizio
8,4/10
Servizi
8,2/10
Condizioni e dotazioni della struttura
8,8/10
Ecosostenibilità
Recensioni
8/10 Buono
Stefano
Viaggio di lavoro
15 dic 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
bella esperienza
Albergo tranquillo a gestione famigliare. Camera con bella vista sul canale. Personale molto cortese e simpatico.
Stefano
Soggiorno di 2 notti a dicembre 2019
10/10 Eccellente
Viaggiatore verificato
Viaggio di coppia
28 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel confortevole e posizione strategica, in centro e a due passi dalla stazione. Consigliato
Viaggiatore verificato
Soggiorno di 1 notte ad agosto 2019
Risposta di SD, il giorno 10 set 2019
Dear Guest,
Thank you for taking the time for a review.
We are happy to read that you enjoyed your stay with us.
With kind regards,
Sabrina den Dulk
2/10 Terribile
Viaggiatore verificato
Viaggio di coppia
22 ago 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tutto molto bello , posizione, struttura, camera , anche se molto piccola , il problema è proprio nella centralità dell’albergo che , per una festa universitaria, questa è zona di studenti, non ci ha consentito di dormire tutta notte. Ecco i tappi per le orecchie omaggio dell’h 😡
Viaggiatore verificato
Soggiorno di 1 notte ad agosto 2019
8/10 Buono
Viaggiatore verificato
19 ago 2019
Mi è piaciuto: Pulizia e personale e servizio
molto buono per un breve soggiorno
l'hotel è in ottima posizione per visitare il centro e la fabbrica di ceramiche per cui la cittadina è famosa. pulizia molto buona. colazione varia e abbondante. l'unica pecca è il letto...noi ne avevamo uno che scricchiolava ad ogni minimo movimento e sinceramente svegliarsi perchè se ti giri ip letto fa rumore non è il massimo
Viaggiatore verificato
Soggiorno di 2 notti ad agosto 2019
10/10 Eccellente
Viaggiatore verificato
5 dic 2018
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Ambiente accogliente, facilmente raggiungibile dalla stazione centrale a piedi.
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2018
Risposta di S. den Dulk, il giorno 14 dic 2018
Grazie per la tua recensione, spero di rivederti ancora una volta!
8/10 Buono
pia
29 mag 2017
hotel piccolo ma essenziale, abbastanza centrale,
Hotel tranquillo situato in una zona centrale con vista su un canale, Fornito di poco personale e senza ascensore. Personale gentile e buona la pulizia.
pia
6/10 Soddisfacente
Viaggiatore verificato
22 nov 2016
Albergo comodissimo
Albergo comodissimo per la vicinanza alla stazione e al centro.
Viaggiatore verificato
10/10 Eccellente
sabina
30 ott 2016
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hotel max cortesia e disponibilità
posto da visitare sei in una realtà fiabesca, serenità pulizia
sabina
8/10 Buono
Luca
17 apr 2016
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Luca
10/10 Eccellente
Viaggiatore verificato
8 set 2015
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hotel con personalità
mi sono trovato bene in questo hotel piccolo ma con una sua personalità ed eleganza. la stanza pulita molto graziosa consente un buon riposo e la vista su una canale alberato.
Viaggiatore verificato
6/10 Soddisfacente
Tiziana
3 mag 2014
Mi è piaciuto: Personale e servizio
Caratteristico hotel, comodo da raggiungere
Vicinissimo alla stazione e al centro storico in cui si integra perfettamente. Tranquillo e confortevole, l'unica pecca il bagno troppo piccolo
Tiziana
8/10 Buono
Viaggiatore verificato
20 lug 2013
Mi è piaciuto: Pulizia e comfort della camera
nel cuore di delft
Piccolo e un po vecchiotto ma con uno stile appropriato al luogo ed al centro della cittadina
Viaggiatore verificato
10/10 Eccellente
Marc
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Midden in het centrum. Station om de hoek. Vriendelijk personeel. Ruime 3 persoonskamer. Gratis koffie, thee, flesje water. Zeer ruime badkamer. Ontbijt was prima.
Tamara
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
María Pilar
Viaggio di lavoro
9 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Los pequeños detalles en la habitación, como por ejemplo agua y cafe
María Pilar
Soggiorno di 1 notte ad aprile 2024
8/10 Buono
mike
6 apr 2024
mike
10/10 Eccellente
Jaclyn
4 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful hotel, lovely staff and walkable to the square. So enjoyed my stay!
Jaclyn
Soggiorno di 2 notti a marzo 2024
10/10 Eccellente
Joseph
Viaggio di coppia
18 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The proximity of this hotel to the train station and to center city was perfect. We easily walked to restaurants, shops, sites, and the market. Everything was to high standards.
Joseph
Soggiorno di 6 notti a marzo 2024
Risposta di SD, il giorno 19 mar 2024
Dear Guest,Thank you so much for your fantastic review! We're delighted to hear that our hotel's location was just what you needed for a memorable stay. It sounds like you made the most of our central position by exploring the vibrant surroundings, from restaurants to shops and local sites. Maintaining high standards is our top priority, and we're thrilled that we were able to meet your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another unforgettable visit!With kind regards,Team of Hotel Grand Canal
8/10 Buono
jantina
Viaggio di gruppo
28 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Prima kamer en een goed bed. Wel gehorig.
Vriendelijk personeel
jantina
Soggiorno di 1 notte a gennaio 2024
Risposta di SD, il giorno 19 mar 2024
Beste Gast,Hartelijk dank voor uw feedback! We zijn verheugd te horen dat u genoten heeft van uw kamer en comfortabel bed. Onze excuses voor eventuele geluidshinder die u heeft ervaren. We zullen uw opmerkingen ter harte nemen om onze gasten een nog aangenamer verblijf te bieden. Het doet ons plezier te horen dat ons personeel vriendelijk was. We hopen u in de toekomst nogmaals te mogen verwelkomen.Met vriendelijke groet,Team Hotel Grand Canal
8/10 Buono
Eric
27 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mooi in centrum gelegen
Eric
Soggiorno di 1 notte a novembre 2023
10/10 Eccellente
Judith
Viaggio con la famiglia
20 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really close to the picturesque centre, but also to the station.
Room small but comfortable, especially the bed. Problem with the radiator, which did not always come on. A portable heater was provided, but this was less efficient and a bit noisy. Heating system probably needs a fix.
Otherwise great, I will use this hotel next time I go to Delft.
Judith
Soggiorno di 4 notti a novembre 2023
10/10 Eccellente
Mark
2 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely place lovely people.
Mark
Soggiorno di 1 notte a ottobre 2023
10/10 Eccellente
SAGRARIO, Sacramento
27 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Noelia and the rest of the staff were warm and kind. Our stay at this hotel was the best of all! What a formidable City!
SAGRARIO
Soggiorno di 2 notti a ottobre 2023
10/10 Eccellente
Mark Kick
Viaggio di lavoro
7 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place for a Delft visit
This is a wonderful small canal-side hotel a short walk from the train station and the sights of Delft’s historic town center.
The staff was friendly and helpful, and the breakfast was excellent, with plenty warm and cold options.
Mark Kick
Soggiorno di 1 notte a ottobre 2023
2/10 Terribile
Stasa
26 set 2023
Stasa
Soggiorno di 1 notte a settembre 2023
10/10 Eccellente
Viaggiatore verificato
3 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean. Reasonably quiet. Good breakfast.
Viaggiatore verificato
Soggiorno di 1 notte ad agosto 2023
8/10 Buono
Robin
Viaggio con la famiglia
30 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The location was great, there was some noise due to school starting but most nights were quiet
Robin
Soggiorno di 3 notti ad agosto 2023
8/10 Buono
Karen, Honolulu
30 ago 2023
Karen
Soggiorno di 1 notte ad agosto 2023
8/10 Buono
Lucie
Viaggio di coppia
29 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely location, close to the train station and to the historical area. A bit difficult to carry heavy luggage up the narrow stairway.
Lucie
Soggiorno di 2 notti ad agosto 2023
10/10 Eccellente
Debra
24 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Great hotel in historic building. Check in was easy, staff incredibly friendly, room very clean. Looks like there has been recent refresh in bathroom and bedroom. Portable A/C worked great. Bed and pillows comfortable. Earplugs are provided due to outside noise but they aren’t the “strongest” ones available. Be sure to ask for ground floor if stairs are a problem as there’s no elevator. Very convenient to train station and town. Highly recommended and would definitely return.
Debra
Soggiorno di 1 notte ad agosto 2023
8/10 Buono
Viaggiatore verificato
Viaggio di lavoro
8 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Banheiro muito pequeno, o único senão. Ótima localização e ótimo café da manhã.
Viaggiatore verificato
Soggiorno di 5 notti a giugno 2023
10/10 Eccellente
Meilin
23 giu 2023
Mi è piaciuto: Pulizia e personale e servizio
Meilin
Soggiorno di 4 notti a giugno 2023
10/10 Eccellente
Mo
15 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Gelijk Bij binnenkomst voel je al thuis! Een warme welkom van een Vriendelijke medewerker
Mo
Soggiorno di 1 notte a giugno 2023
10/10 Eccellente
Sandra
Viaggio di gruppo, Viaggio di coppia
13 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was lovely staying at this hotel on the canal with our room overlooking the water.
The staff were attentive and very friendly. We received complementary drinks and snacks to enjoy outside in the seating area of the hotel to watch the beautiful scenery.
Sandra
Soggiorno di 3 notti a giugno 2023
Risposta di SDD, il giorno 16 giu 2023
Dear Guest,Thank you so much for choosing to stay at our hotel and for taking the time to share your wonderful experience! We are delighted to hear that you had a lovely stay with us and enjoyed the scenic view from your room overlooking the canal.Our team takes great pride in providing attentive and friendly service, and we are thrilled that you found our staff to be just that. It's always our goal to make our guests feel welcome and well taken care of throughout their stay.We're glad you had the opportunity to indulge in our complimentary drinks and snacks while enjoying the outdoor seating area. There's nothing quite like savoring a refreshment and taking in the beauty of the surrounding scenery. We believe that creating memorable moments is an important part of the overall guest experience, and we're glad we could contribute to that.Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the future. Should you have any further feedback or requests, please do not hesitate to let us know.With warm regards,Sabrina den DulkGeneral Manager
8/10 Buono
tracy
12 giu 2023
Mi è piaciuto: Personale e servizio e comfort della camera
Close to everything
In summer you should know there is no AC
The breakfast is okay, but costs more than local restaurants you can walk to.
Room 1 has crazy wiring for lights. It took us forever to turn on just the bathroom light.
Bathroom is very tiny. Get the upgraded rooms, the base one offered is too small.
Close to the train station and the centrum of delft.
tracy
Soggiorno di 2 notti a giugno 2023
Risposta di SDD, il giorno 12 giu 2023
Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate your comments and would like to address your concerns.Regarding the absence of air conditioning, we understand that it can be challenging during the summer months. As a monumental building, we are not permitted to install external AC units, which helps to preserve the architectural integrity of the structure. However, we do provide alternative measures to ensure your comfort, such as fans and windows that can be opened to allow for natural ventilation.We apologize for any inconvenience caused by the wiring of lights in Room 1. We appreciate your feedback and will take this into consideration for future improvements. Please note that our staff is available 24/7 to assist guests with any issues they may encounter during their stay, including operating the lights.We are glad to hear that you found the breakfast satisfactory. We understand that the cost may be higher compared to local restaurants in the area, and we strive to offer a diverse selection of high-quality items to ensure a memorable dining experience for our guests. We will review the pricing structure to ensure it remains competitive.We appreciate your recommendation to choose the upgraded rooms. These rooms are designed to provide additional space and comfort for our guests. We understand that the base room may not meet the preferences of all guests, and we strive to offer a range of options to suit different needs.Lastly, we are pleased to hear that our hotel's location close to the train station and the center of Delft was convenient for your visit. We take pride in our central location, as it offers easy access to various attractions and amenities.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back to our hotel in the future, where we will strive to provide an even better experience.Best regards,Sabrina den Dulk
8/10 Buono
Karin
Viaggio di coppia
5 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
5 minutes from the railway station
nice location
Karin
Soggiorno di 3 notti a maggio 2023
Risposta di SD, il giorno 7 giu 2023
Dear guest,Thank you for your review! We appreciate your positive feedback about our hotel's location, which is conveniently situated just 5 minutes away from the railway station. We're glad you found our location to be nice and convenient. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Sabrina den Dulk
10/10 Eccellente
Robert
3 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly, professional staff and clean, comfortable and quiet room
Robert
Soggiorno di 1 notte a maggio 2023
Risposta di SD, il giorno 7 giu 2023
Dear valued guest,Thank you for taking the time to share your review of your recent stay at our hotel. We greatly appreciate your kind words regarding our friendly and professional staff. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in making your stay a pleasant one.Furthermore, we are delighted that you found your room to be clean, comfortable, and quiet. Maintaining a peaceful and relaxing environment is important to us, and we are pleased that we were able to meet your expectations in this regard.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Dear valued guest,Thank you for taking the time to share your review of your recent stay at our hotel. We greatly appreciate your kind words regarding our friendly and professional staff. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in making your stay a pleasant one.Furthermore, we are delighted that you found your room to be clean, comfortable, and quiet. Maintaining a peaceful and relaxing environment is important to us, and we are pleased that we were able to meet your expectations in this regard.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Sabrina den Dulk
10/10 Eccellente
Viaggiatore verificato
3 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location and hire bikes
Great location and they even had good quality hire bikes from the hotel. Very convenient to the station, well priced. Would stay again.
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2023
Risposta di SD, il giorno 7 giu 2023
Dear guest,Thank you for your review! We're glad you enjoyed our great location, convenient to the station, and found our hire bikes to be of good quality. We appreciate your positive feedback and look forward to welcoming you back for another stay.Best regards,Sabrina den Dulk
8/10 Buono
Nicole
29 mag 2023
Nicole
Soggiorno di 1 notte a maggio 2023
8/10 Buono
S.J.A.
21 mag 2023
Mi è piaciuto: Pulizia e personale e servizio
Perfecte locatie en zeer vriendelijk personeel. Fijn dat er koffie en theezet apparatuur was, maar jammer genoeg geen kofiie en thee.
S.J.A.
Soggiorno di 2 notti a maggio 2023
Risposta di SDD, il giorno 22 mag 2023
Beste Gast,Hartelijk dank voor uw feedback over uw recente verblijf bij ons. We waarderen uw positieve opmerkingen over onze perfecte locatie en ons vriendelijke personeel.We willen graag verduidelijken dat er wel degelijk koffie- en theefaciliteiten beschikbaar waren in uw kamer. Onze oprechte excuses als dit over het hoofd is gezien tijdens uw verblijf. In elke kamer hebben we een lade onder de koffiemachine waarin we koffie- en theezakjes aanbieden, zodat onze gasten kunnen genieten van een warm drankje op elk moment van de dag. We betreuren het dat u deze faciliteiten niet hebt kunnen vinden.We hopen dat u desondanks een aangenaam verblijf bij ons heeft gehad en dat u van uw tijd in onze prachtige omgeving heeft genoten. Mocht u in de toekomst nogmaals bij ons verblijven, aarzel dan niet om onze receptie te allen tijde te benaderen voor eventuele vragen of verzoeken. Ons toegewijde team staat altijd klaar om te helpen en ervoor te zorgen dat uw verblijf zo comfortabel mogelijk is.Nogmaals bedankt voor uw feedback. We waarderen uw opmerkingen en zullen ons best doen om ervoor te zorgen dat onze gasten volledig op de hoogte zijn van de beschikbare faciliteiten.Met vriendelijke groet,Sabrina den Dulk
8/10 Buono
Marion
Viaggio di coppia
20 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location near Delft station, canals and city centre. Staff were helpful, hotel very clean. Our only difficulty was noise at night, where were these people coming from or going to in the early hours and why do they have to shout?
Marion
Soggiorno di 4 notti a maggio 2023
Risposta di SDD, il giorno 22 mag 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our convenient location near Delft station, canals, and city center, as well as our helpful staff and the cleanliness of our hotel.We apologize for the inconvenience you experienced due to noise disturbances during the night. We understand how important a peaceful environment is for a good night's rest. It is likely that the individuals causing the disturbance were students from the nearby sorority houses, as they often gather and socialize in the area. While we are aware of this recurring issue, it can be challenging to completely eliminate such disturbances. However, we assure you that we are continuously working with the local authorities and the neighborhood to address this concern and find suitable solutions.Please know that guest comfort and satisfaction are our top priorities. We apologize for any inconvenience caused by the disruptive behavior of these individuals and understand your frustration. If you encounter a similar situation during future stays, we encourage you to inform our front desk staff immediately. They will do their best to address the issue promptly and ensure you have a more peaceful experience.Once again, we appreciate your feedback and understanding.We hope to welcome you back again in the future!With kind regards,Sabrina den Dulk
10/10 Eccellente
Jeanine
17 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fijn hotel
Fijn hotel, op 5 minuten lopen van het station. Vriendelijk personeel. De kamer was prima in orde, met ook koffie-thee faciliteiten (wel zelf theezakjes mee nemen). Heerlijk geslapen.
Er is geen lift, dus misschien minder geschikt voor mensen die slecht te been zijn of moeite hebben met trappen.
Als ik nog naar Delft ga, zal ik zeker terug voor dit hotel kiezen.
Jeanine
Soggiorno di 1 notte a maggio 2023
Risposta di SDD, il giorno 17 mag 2023
Beste Gast,Bedankt voor het delen van uw ervaringen in ons hotel. Het is fijn om te horen dat u hebt genoten van uw verblijf en dat de locatie, de kamer en de faciliteiten aan uw verwachtingen voldeden. Het is goed om te weten dat het hotel inderdaad geen lift heeft en dat dit misschien minder geschikt kan zijn voor mensen die slecht ter been zijn of moeite hebben met trappen. Maar wij zijn altijd bereid om te helpen bij het dragen van bagage. Ik ben blij om te horen dat u overweegt om weer voor onshotel te kiezen als u in de toekomst naar Delft gaat. Dank u wel voor uw feedback.Met vriendelijke groet,Sabrina den Dulk
6/10 Soddisfacente
elaine
Viaggio di coppia
17 mag 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The location is perfect. Close to the train station like a min walk but you dont hear the train at all. Close to all shops and walkable everywhere. Right on the canal so some noise during the day but we were kostly gone. Hot and no air cond. In the summer it would be very hot. Service is not great. They have little knowledge of the town if any. We had to remind them of the perk, then they forgot and give us one bag of chips in compensation. They emailed us later to tell us that we owed bottles of water when we had none. Lovely lounge tho. Breakfast seemed nice but we had a nicer and cheaper one in old town. Also the noise from upstair cleaning in the morning because the walls are not well insonorised. They actually provide earplugs.
elaine
Soggiorno di 4 notti a maggio 2023
Risposta di SDD, il giorno 17 mag 2023
Dear Guest, Thank you for sharing your review of the hotel. It's wonderful to hear that the location is perfect, with close proximity to the train station and convenient access to shops and attractions. Being situated on the canal adds to the charm, although there may be some noise during the day.The hotel is located in a monumental building, which limits certain modifications like installing air conditioning due to restrictions on external units. While this constraint explains the absence of air conditioning, it's important for potential guests to be aware that the rooms can become hot, particularly in the summer months.Regarding the service, it's unfortunate that you felt the staff had limited knowledge of the town. They lady checking you in lives more then 10 years in Delft and knows all the inns and outs of the city. However, it's still important for them to be knowledgeable and helpful to assist guests as much as possible. The oversight in forgetting a perk and compensating with only one bag of chips is disappointing. Additionally, the miscommunication about owing bottles of water when you hadn't received any is regrettable.On a positive note, it's great to hear that the hotel has a lovely lounge area and that the breakfast seemed nice. The issue of noise from the cleaning activities upstairs in the morning due to poor soundproofing is understandable given the limitations of a historical building. We provide earplugs to mitigate the disturbance, although ideally, efforts should be made to improve sound insulation for guests' comfort.Thank you for providing your feedback while considering the limitations of the monumental building. Your insights will be valuable for both the hotel management and prospective guests who wish to have a comprehensive understanding of their stay.With warm regards,Team of Hotel Grand Canal
10/10 Eccellente
Jacqueline
Viaggio di gruppo
12 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We love this hotel. We felt pampered.
We love The Grand Canal in Delft! It is so well situated and when we looked out our window there was a great view of the canal. Can’t wait to stay there again.
Jacqueline
Soggiorno di 4 notti a maggio 2023
Risposta di SD, il giorno 12 mag 2023
Thank you for sharing your positive review of The Grand Canal in Delft! It's wonderful to hear that you enjoyed your stay and appreciated the hotel's prime location overlooking the canal. It sounds like the view from your window was particularly impressive.We're glad to know that you had such a good experience at the hotel and are already looking forward to returning. We hope that you will have another enjoyable stay the next time you visit. Thank you for choosing The Grand Canal and for taking the time to leave a review
10/10 Eccellente
Roscoe
Viaggio di gruppo
11 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was great except for the stairs which were steep and narrow!
Roscoe
Soggiorno di 4 notti a maggio 2023
Risposta di SD, il giorno 12 mag 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We are pleased to hear that overall you had a great experience. However, we apologize for any inconvenience you may have experienced due to the steep and narrow stairs.We understand that some guests may find the stairs challenging and we always try to provide assistance whenever possible. For future reference, please do not hesitate to contact our staff for assistance with luggage or any other needs during your stay. We want to make sure that all our guests feel comfortable and safe during their time with us.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.With warm regards,Team of Hotel Grand Canal
8/10 Buono
Viaggiatore verificato
17 apr 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfy bed, clean, good location
Lovely simple, clean hotel in ideal spot in town. Super comfy bed. The staff we met were friendly. Good shower which is always a must in a hotel! Didnt have the breakfast as it was rather pricey plus we were there to see friends who live in town so had lots of other recommendations. It was rather lovely looking out directly on to a canal.
I thought the tea/coffee stuff was a bit mean spirited...only 2 coffee pods for free then you had to buy them...but quite a number of teabags?? Also only 2 creamer sachets...which werent replaced each day, neither were the little biscoffs...such a tiny thing but made a difference....
Viaggiatore verificato
Soggiorno di 3 notti ad aprile 2023
Risposta di SD, il giorno 12 mag 2023
Dear Guest,Thank you for taking the time to leave a detailed review of your recent stay. We are delighted to hear that you enjoyed the hotel's central location, comfortable bed, and good shower. It's also great to hear that the staff you interacted with were friendly and helpful.We appreciate your feedback regarding the tea/coffee amenities in your room. We apologize if it felt inadequate, and we will take your comments into consideration as we review and improve our offerings. We always want to provide our guests with a comfortable and enjoyable experience during their stay, and we understand that even small details can make a difference.We hope that you had a wonderful time visiting with your friends in town, and we look forward to the opportunity to welcome you back in the future. Thank you again for your review and for choosing our hotel for your visit.With warm regards,Team of Hotel Grand Canal
10/10 Eccellente
Viaggiatore verificato
3 apr 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 5 notti a marzo 2023
Risposta di SCD, il giorno 13 apr 2023
Dear Guest,Thank you for taking the time to rate the hotel with a 10 out of 10. We appreciate your positive feedback and are delighted to hear that you had an enjoyable stay. If you have any additional comments or suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.
10/10 Eccellente
Aashish
Viaggio di lavoro
2 apr 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Aashish
Soggiorno di 2 notti a marzo 2023
Risposta di SCD, il giorno 13 apr 2023
Dear Guest,Thank you for taking the time to give us a perfect rating! We're thrilled to hear that you had a wonderful stay and we appreciate your feedback. If there is anything more you would like to share about your experience or if you have any suggestions for us to improve, please don't hesitate to let us know. We look forward to welcoming you back to our hotel in the future.
8/10 Buono
Maria
27 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Prima, centraal gelegen hotel
Hotel is lekker centraal gelegen. Dichtbij parkeergarage. Goede bedden. Geen lawaai van buiten, dus heerlijk rustig. Ontbijt ook prima, alleen een beetje kleine ruimte. Niet geschikt voor mensen die slecht ter been zijn, er is geen lift in het hotel en de trappen hebben hele smalle treden.
Maria
Soggiorno di 2 notti a marzo 2023
Risposta di SCD, il giorno 13 apr 2023
Beste Gast,Bedankt voor uw review van het hotel. Het is goed om te horen dat de locatie van het hotel centraal gelegen is en dat de bedden comfortabel zijn. Het is ook fijn om te weten dat er geen lawaai van buitenaf is en dat het hotel daardoor rustig is. Het spijt me echter te horen dat de ontbijtruimte een beetje klein is en dat het hotel niet geschikt is voor mensen die slecht ter been zijn vanwege het ontbreken van een lift en de smalle treden op de trap. Dit kan zeker een nadeel zijn voor sommige gasten. We zullen deze feedback delen met het hotel, zodat ze kunnen kijken of er verbeteringen mogelijk zijn om de toegankelijkheid van het hotel te verbeteren. Bedankt voor het delen van uw ervaring.
10/10 Eccellente
Desmond
Viaggio di lavoro
9 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Behulpzaam personeel en heel goed (vegan) ontbijt.
Desmond
Soggiorno di 1 notte a marzo 2023
Risposta di SCD, il giorno 13 apr 2023
Beste Gast,Dank u wel voor uw positieve review van het hotel. Het is fantastisch om te horen dat het personeel behulpzaam was en uw verblijf aangenaam heeft gemaakt. Het is ook geweldig om te horen dat u genoten heeft van het (vegan) ontbijt. Het hotel doet blijkbaar haar best om ook voor gasten met speciale dieetwensen, zoals veganisten, een uitgebreid en lekker ontbijt te verzorgen. We zullen uw complimenten doorgeven aan het personeel en het hotel. Bedankt voor uw verblijf en uw feedback!