Hotel a Union City

“Drove 2 hours to Hotel and was informed by staff there that Expedia's computers were not communicating properly with theirs. They could not honor reservation confirmation, and charged me for the stay, I had to go to a different hotel. Now Expedia states it will take 10 days to get the charge reversed. Residence Inn staff simply just sent me on my way. Not even helpful to call around yet they gave a confirmation and everything. ”

“Very nice”

“If I could give the front desk a "0" star they wouldn't deserve that. At check in the desk clerk was super Unfriendly and not helpful. When we get to my room we discovered there was only one towel thus causing us to call the front desk to request more towels only to be told that 'I would have to come down to get them". We wanted to clean up before going to dinner. I asked for a manager in regards to that and other issues only to be told no management person would be available until the next day...

“Everything was very good. Check in and out was great, easy parking, quiet, and breakfast was good. I would recommend it.”

“Filthy dirty. The vents are caked in dust/dirt. Looks like black mold in the rooms that have been painted over. The entire building REEKS of marijuana. Very poorly maintained. It was so bad we almost left but it was late when we checked in and we were tired. Would never return or recommend staying here!”

“Rooms dirty, no soap, toilet seat loose, room phone dead, Elevator not working. We had a room on the 3rd floor. I have stayed there over 20 times and the quality has declined every visit. This was our last stay”

“Room was not clean at all”

“Check in was seamless, room was clean and comfortable. We missed the breakfast so can’t comment on that. Location was quiet and get very safe.”

“The room was very clean and a nice comfortable bed. Pillow was as outstanding. The staff was very attentive to our questions about the property and the surroundings. What was a nice surprise was the full breakfast in the morning. Not too many places do that. Overall no complaints with the hotel and we will stay there again.”

“Good”

“Toilet paper holder was broken in room 424. Staff was very polite and accommodating! Would definitely come back again.”

“Parking easy, convenient. Breakfast good, fresh lots of choices. Room was clean and bedding comfortable. Convenient to highway and to town. Bathroom door did not latch. ”

“Excellent hotel in a great location! I’ll be back!”

“Did not stay $100 night for us. when I got there it was another $145 for our dog ridiculous”

“Room was clean but couple of broken things-the barn style bathroom door, the tub spout. The buffet breakfast was better than most other places though. A pleasant stay and close to grocery, a few restaurants and shopping.”

“Staff were helpful changing my room”

“The pool was broken, the door by our room was broken. The food was ok. I was never offered a "welcome gift" even if it was only water. I had to fix the screen at the window myself so that bugs didn't come in. Something else was broken because they had dug a trench out back. Our 2 burner stove had one burner that worked somewhat. The other was completely dead.”

“The room was not clean and the staff was not rest Respect”