Positives: The breakfast was excellent. There was a lot of variety of food and everything was tasty. The waitress was friendly and quick.
In our room, there was a safe and a mini fridge. There was also nice shampoos, soaps, and lotions in the washroom.
Lastly, the location was spectacular. We were a short walk away from the Basilica, Doge's Palace, the Rialto bridge, etc.
Negatives: Unfortunately, we were notified 12 hours prior to our arrival that the air conditioning wasn't working. When we arrived, they let us know that a mechanic would be coming the next day with a piece to fix it. They gave us the option to find another hotel for no cancellation fee, or we could stay for a discount. We chose to stay thinking that since the weather would be cooler, it wouldn't be too bad to have 1 warmer night. However, the mechanic never came to fix the air conditioning so it did not work for our whole stay. This resulted in several mosquito bites as the only way to cool the room at all was to open the windows. At check out, we were offered a 30% discount which the hotel initiated and dealt with on our behalf.
The room did not feel very secure. The lock mechanism on the door was broken and could be easily pushed in with a shove.
Also, the shower nozzle continuously sprayed water out of the shower unless you were holding it. The top of the shower attachment was held together by tape, and the plastic lip on the bottom of the glass didn't keep water in at all.
