Thanks for letting us know about your past experience. I want to apologize for falling short on the service we delivered. We hope that you will consider staying with us again in the near future.

Thanks for your post Joshua. We are constantly looking for ways to improve our services. I do hope that you will reconsider not staying with us again.

Thanks for the feedback Danielle. I want to apologize if we were not up front about the hold on the card. I hope this does not deter you from visiting us again.

Thanks for posting Natasha. We hope you will consider staying with us again.

Good afternoon, We would like to sincerely apologize for any inconvenience you might have experienced during your stay with us. My name is Fawzy, I was the manager who addressed your concerns on the day of check out and refunded the resort charges back. We are saddened to see you have left with a bad taste; however, we will do our very best to ensure you are enjoying your future experiences with us.

Thank you so much for taking the time to share your feedback. We require our partners to display the 200 per reservation security deposit on their external websites and confirmation letters. We will make sure to confirm that this information is currently displayed correctly on all our of partners websites.

Yanxiao, Thank you for taking the time to post about your past stay with us. I want to apologize for the issues that you had with your unit. We have shared your comments with the team so we can continue to deliver the service that our guests have some to expect. We hope you will still consider staying with us next year.