Hotel vicino a West Oaks Mall - Houston

“Room was not clean. Heat/air did not work. No hot water. No toilet paper upon arrival and there were bugs!”

“Our room was dirty, hair in the bed, make up on the pillows. A condom wrapper under the head board. The head board had hand prints. The sheets and towels were stained. The sink in bathroom was clogged. No power cable for tv, tape holding batteries in on the back. Ice machine didn’t work. No juice for breakfast, no cream cheese for bagels. No soap in the dispensers chair had stains . Very unsatisfied for my first time in Texas. :( I feel I should receive a full refund our voucher for future...

“The property needs a big renovation not a good smell. ”

“I have never worked so damn hard on a getaway like I did in Houston and Biloxi. The owners of these properties needs to be ashamed of themselves changing people for the filthy.I had to clean the refrigerator stove,showers,sinks,floors, microwave etc. I was not able to kick my shoes off and relax like most people get to do. I cleaned the whole room until midnight. They made a big deal about checking in 30mins early. But when you walk in the rooms are gross. I felt like I was in a third world...

“Yes ”

“Overall good experience, Just wish breakfast was better. Only options available were orange/apple juice, milk, sandwich bread, spray on butter, danactive, oranges, bananas, apples, cereal( fruit loops, frosted flakes, raisin bran) coffee and a toaster.”

“Worst customer service ever ”

“The room was nasty. Shower caulk missing. Dirty floors. Cockroaches which tells me it is filthy. The place reminded me of a crack house. I stayed at an extended stay before in Bellevue wa n that was fine. This one made me never to consider it. I can’t explain how terrible it was ”

“Room was clean. Aisles smell like old, it needs aromatics, my bed creaks, a little croach in the bathtub”

“I guess the only really upsetting part was no hot water but everything else was perfectly fine”

“Feo”

“Esperienza terribile, da italiano sono rimasto disgustato da come è tenuta la struttura e purtroppo ho dovuto passarci una notte siccome sono arrivato tardi e non avevo altre possibilità. È presente dello sporco in generale tra corridoi hall ecc, la vicinanza all autostrada rende le camere molto rumorose e alla richiesta di cambiare stanza dal lato opposto dell hotel ci ha cambiato stanza mantenendo il lato verso l autostrada, la stanza e corridoi avevano un odore sgradevole, la doccia non...

“I cant understand; why no hangers? Why no amenity in the room to put your stuff , drawers etc. When i arrive my bathroom faucet is not working. I asked the front desk and the young man told me “you di t k ow how to use it, its working” I need to accompany him to my room and he convinced finally. Why so mych hassle instead of saying “I am sorry, we will fix it until your return and if not than we will give you another room”, etc I needed to visit the front desk every night as my key was not...

“Friendly staff ”

“Nice stay!”

“Bellissimo molto suggestivo peccato x la posizione in autostrada il resto perfetto ”