Vacanze Winterbourne Stoke

On arrival we were informed to dine within 8:30 p.m. and once sit at the restaurant (at approx 7:35 p.m.) we were informed that nothing on the menu, except for what displayed under "sunday roast", which included about 3 starters and 3 mains, would have been served. If we were told before we would have chosen a different dining location. My daughter and I are allergic to oils and asked for a plain salad with 2 boiled eggs and were told that they couldn't make it as the boiling process takes to long (!). Eventually we were served the salad with 2 slices of frozen avocado and payed £15 each for that! Just as crazy as it sounds. Both the guys (both uncooperative) at the restaurant did not even informed us that there were unseasoned plain veggies available, which we learned as we saw other's dishes passing by. When we asked for a portion of that, it was 8:36 p.m., we were told that the kitchen was closed and that they would have just served desserts from that moment on. Unbelievable, the kitchen was shut but not for desserts. Despite such bad experience in the evening, the morning staff was very kind and breakfast variety was very satisfying.

Camera spaziosa, pulita e luminosa. Bagno perfetto. Hotel dall'aspetto gradevole e buoni servizi. Posizione ottima, in pieno centro, permette di spostarsi a piedi verso tutte le mete della città. Molti locali per mangiare e bere nelle immediate vicinanze.

Excellent place, food and drink was fantastic

Our room was clean but rather gloomy. The old furniture was oppressive and the TV could have been fixed to the wall and a more practical chest of drawers to replace the table it occupied. The bed was in need of a new mattress but the pillows were decent and the crisp white bedding was nice to climb into. The shower room was huge, with a good shower unit. However the hot water from the sink tap seems to originate in Bristol, it took so long to arrive. We ate in the restaurant and the food was hot and tasty. We had a steak special which was excellent value. The staff are cheerful and polite and ready to offer help. Breakfast was freshly cooked and delicious with plenty of choices on the menu. Parking on site is tight and the entrance might prove tricky for 4x4's and wide cars. Good value for money as a stopover.