Hotel vicino a Acorn Performing Arts - Birmingham

“Room was good, clean and quiet. Could not get the wifi to work. Did not report it while there.”

“During checkout, the alarm in the room would not stop ringing. We wanted to extend our stay by one more night, and we had already informed Quinn that he would add an extra night for us. However, Nicolas did not even wait a few minutes before making a new online reservation for another night. The customer service was catastrophic.”

“No WiFi signal at all. No lock to the door”

“All of the staff were extremely pleasant and helpful. Very clean and quiet. Breakfast hot and cold buffet (extra) was excellent. Gluten-free options available. ”

“Mijn 2de keer dat ik heb een overnachting geboekt hier. Mooi schoon kamers. Geweldig pub met lokaal bieren. Geweldig eigenaar en medewerkers. Heel vriendelijke lokale mensen en 5 minuten lopen van het stad centrum. Engels ontbijt van de hoogste niveau voor 9 1/2 pond. Mooi beer garden en gratis parkeren voor gasten. Top top locatie en niet duur.”

“As always .no problems”

“Very tired and In need of refurbishment , blocked sink, no door handle on the bathroom door, no remote for the TV, cigarette stub left on the carpet, carpet had stains, only 2 pillows provided and were flat, window closed and still allowed breeze to come in. A very unpleasant stay, we left in the evening to stay at another hotel”

“Main front door doesn't shut, there was a bed missing. And the only parking space was taken up by a van that looked like it had been there for years”

“Everything is on your doorstep numerous restaurants pubs take aways etc”

“Bar and breakfast rooms were great..clean room..however we were given top floor room with four flights of stairs.. room too small for a double with very uneven floor.. Room was very hot window only opened six inches not much air coming in.fan provided was useless.. didn’t get much sleep as we were hot sticky and itratible..not going back.this was not in the heatwave.. the following weekend ..”

“Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!”

“Fialed to arrive due to other cicumstances”

“huge car park ”

“We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...

“Convenient location and very clean inside (a bit shabby exterior). Strange accommodation set up and room layout let this place down - single bathroom only accessible through the tiny kitchen, no kitchen worksurfaces, no forks?! Communication / check-in very good and friendly.”