Esterni

Recensioni per Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 377 su 676 recensioni" "
Valutazione di 8 - Buono. 176 su 676 recensioni" "
Valutazione di 6 - Soddisfacente. 74 su 676 recensioni" "
Valutazione di 4 - Scarso. 34 su 676 recensioni" "
Valutazione di 2 - Terribile. 15 su 676 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Tania

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bellissimo
Camera immensa, pulita e in posizione perfetta! Check in automatico, zone comuni accoglienti. Totalmente in centro, girato solo a piedi. Consigliatissimo
Soggiorno di 2 notti a novembre 2023
Risposta di Rob Hemmes, il giorno 11 dic 2023
Gentile Tania,La ringraziamo molto per aver trovato il tempo di condividere la Sua esperienza nel nostro hotel. Siamo lieti che abbia apprezzato il suo soggiorno. Il nostro obiettivo è quello di creare un ambiente rilassante e confortevole per tutti i nostri ospiti e siamo lieti di esserci riusciti durante la sua visita.Ci assicureremo di trasmettere i suoi complimenti a tutto il team.Il suo feedback è prezioso per noi e le siamo grati per il suo sostegno. Ci auguriamo di poterla riabbracciare in un futuro non lontano.Cordiali saluti,Rob HemmesDirettore generale

4/10 Scarso

Alessandro

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 7 notti ad agosto 2023
Risposta di RHemmes, il giorno 19 ago 2023
Dear Alessandro,Thank you for sharing your impressions with us regarding your recent stay at our hotel. It is disappointing that your visit with us did not meet all your expectations, but your feedback is appreciated. We're truly sorry for the inconveniences you encountered with service of Housekeeping. We would like to assure you that your comments have been forwarded to the respective manager, who will be meeting with his team shortly to investigate the matter, and to ensure that it is not repeated in future. We value all your feedback and hope that you will allow us the pleasure of welcoming you back again soon. Best Regards, Rob Hemmes General Manager

6/10 Soddisfacente

Liana, CASTELNUOVO RANGONE

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Un hotel classificato 4 stelle, certamente come prezzo ma non come camera, anche se scelto quella in promozione era buia con odore di muffa. Onestamente sostituita con una migliore dopo la contestazione. Il terzo giorno, alle 16,00 la camera non era fatta, offerto un drink per il disguido. Bagno senza bidet, accessori ai minimi termini, sapone e shampoo. Colazione veramente eccezionale. Buona posizione, tra piazza Duomo e area musei. Personale molto gentile.
Risposta di RHemmes, il giorno 13 mag 2023
Dear Liana,Thank you for your comments and rating our property. We hope to see you soon once again. Best Regards,Rob HemmesGeneral Manager

10/10 Eccellente

Franca

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Non mi è piaciuto che non vi fosse il room service per il breakfast!! Per me è jn servizio indispensabile anche se a pagamento!! Non ho capito perché non era possibile
Soggiorno di 2 notti a marzo 2023
Risposta di RHemmes, il giorno 10 apr 2023
Dear Franca, Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again soon. Warm regards, Rob Hemmes General Manager

4/10 Scarso

Chiara Reggio

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2022

10/10 Eccellente

DIEGO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
hotel molto grande,posizione perfetta per visitare la cittá perchè vicina a diverse fermate del tram, è vicino a tantissimi bar/ristoranti/pub ecc, personale molto cordiale. nota molto positiva il rubinetto dell'acqua per riempire la borraccia! camera piccola però con tutto il necessario per un ottimo soggiorno, letto comodo
Soggiorno di 3 notti a febbraio 2022
Risposta di Esther, il giorno 5 mar 2022
Dear Diego, Thanks for the splendid review. The location of the hotel is one we're particularly proud of. Being centrally located gives our guests great access to the city and beyond. We strive to offer top-notch service and comfort for all of our guests. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Kind regards, Esther

10/10 Eccellente

Rachel Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Eden Hotel excelled our expectations. I had emailed ahead and they were extremely helpful. The beds are very comfortable and the rooms lovely and clean. Breakfast was super with lots of varieties for all tastes. Would definitely stay again.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Lionel S

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 4 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 2 mag 2024
Dear Lionel,We are incredibly grateful for your kind 5-star review of your experience at Eden Hotel Amsterdam. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Caleb

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the breakfast that was provided and staff were very friendly. Also having a little shop inside the hotel was perfedt for those quick convenient needs
Soggiorno di 2 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 1 mag 2024
Dear Caleb,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam. I am thrilled that you found our hotel to be a fantastic choice for your stay in Amsterdam, our breakfast offerings and that you enjoyed the high level of service and care provided by our team members. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Marika

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location! Room with a lovely view. Beds comfortable
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Marika, Thank you for your perfect review rating. We do highly appreciate it.It is great to know that you found our location convenient for your stay and that you enjoyed our breathtaking view of the canals. We are also thrilled to read you found the beds comfortable.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 2 mag 2024
Dear Stephanie,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Ronda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location. The amenities were wonderful.
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Ivonne

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Los baños no tienen ventilación, la alfombra está muy vieja
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Ivonne,Thank you for sharing your experiences with the Eden Hotel Amsterdam.However, we are sorry to hear that you were disappointed with the decor of your room, and we do apologize for the inconvenience you had with the bathroom. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future with a refreshed room decor!Warm regards,Rob Hemmes

10/10 Eccellente

Gillian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was in an excellent location and had several eco-friendly features I liked, including no maid visits for three days if you choose, low flush toilets, electrical outlets and lights that only work with your card key, all sorts of things. The staff were friendly and helpful, the rooms were compact but provided everything you needed. Fully recommend.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Ronda,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam.I am thrilled that you found our hotel to be a fantastic choice for your stay in Amsterdam, and that you enjoyed our prime locations and our offerings regarding the amenities. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob Hemmes

8/10 Buono

Adrian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good hotel in Amsterdam city centre. Easy to alk around and there was a tram stop 3 minutes away
Soggiorno di 4 notti ad aprile 2024
Risposta di Rob Hemmes - General Manager, il giorno 28 apr 2024
Dear Adrian,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

8/10 Buono

Meenal

Viaggio di gruppo
Mi è piaciuto: Pulizia
I had the smallest bathroom possible on the 1st day which they switched me to a bigger room the next day when i complained. But i had booked this hotel looking at the pictures and paid more for the bigger room. I told the staff abt this but they did nothing. Basically, i was charged the same amount for all nights even though my 1st night wasn't spent in the room i paid more for
Soggiorno di 3 notti ad aprile 2024
Risposta di Rob Hemmes - General Manager, il giorno 29 apr 2024
Dear Meenal,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. My sincere apologies that the quality of service did not meet your expectations. We take all feedback seriously and will use it to improve our guest experience.Thank you for staying with us. We hope to welcome you back in the near future.Best regards,Rob HemmesGeneral Manager

4/10 Scarso

Ligia

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The price of the property is a rip off. My hotel room was very worn out, small, old, and smelly. It was nothing similar to the higher scale pictures advertised in Expedia. When i complained to the front desk they told me that all the rooms with canal view are old. It was very disappointing as i paid an expensive price for the room. It felt i was in a hostel. Be aware that you have the option to have a renovated room but it wont have a canal view. The staff was very polite. I won't be going back to that hotel.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 27 apr 2024
Dear Ligia,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our guest service. However, I am sorry to hear that you were disappointed with the décor of your room. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future with a refreshed room décor!Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

JOSE

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
es muy confortable y agradable la habitación. Pero No es nada espaciosa la habitacion, sobre todo para dos maletas no hay donde ponerlas y extenderlas. fuera de eso es muy buen hotel con excelente desayuno.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 26 apr 2024
Dear Jose,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also appreciated our breakfast offerings. However, I am sorry for the lack of space in room.We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager

6/10 Soddisfacente

DIANE

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The hotel is in a very good location, all staff we saw were very friendly. On the downside we were a bit dissappointed that during the three nights we stayed we had no house keeping in the room, there were peanuts under the chair from previous guests, no daily towel change, no clean cups or replenishing of supplies for the coffee machine and the window wouldn't shut properly. Given the price we expected a bit more. All said it was a comfortable stay.
Soggiorno di 3 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 23 apr 2024
Dear Diane,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them. We do apologize for the inconvenience you had with the cleanliness in your room during your stay. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Sincerely,Rob HemmesGeneral Manager

8/10 Buono

lauren

Mi è piaciuto: Pulizia, personale e servizio, servizi
It’s a little tired. The rooms and hallways need some work.
Soggiorno di 2 notti ad aprile 2024
Risposta di Psi, il giorno 22 apr 2024
Dear Lauren,Thank you for taking the time to share you feedback. We are so glad you enjoyed the most of your stay with us. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Colin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Rob Hemmes - General Manager, il giorno 20 apr 2024
Dear Colin,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

susan

Viaggio di gruppo
Mi è piaciuto: Servizi
Beautiful hotel. Well located. Jousef the manager helped us and provided excellent service!
Soggiorno di 2 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 17 apr 2024
Dear Susan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I appreciate you enjoying our prime location. Also, I will definitely pass on the compliments to our colleague, he will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

michael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Courteous and helpful staff with comfortable rooms and a good central location.
Soggiorno di 7 notti ad aprile 2024
Risposta di Rob Hemmes General Manager, il giorno 16 apr 2024
Dear Michael,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam and that could enjoy our comfortable beds. Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good facilities in room , excellent breakfast, courteous staff....only complaint was bathroom was ridiculously small ..could hardly bend over washbasin or sit on loo!! ..there should be a warning for tall guys!!
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We're thrilled that you enjoyed our facilities and the breakfast. We are also delighted to read the positive comment about our staff. However, we are sorry to hear that you were disappointed about the size of the bathroom. We value all your feedback and hope that you will allow us the pleasure to provide you with an improved experience in the future.Warm regards,Rob Hemmes

10/10 Eccellente

Vladislav

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and nice hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Guest,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We are thrilled to hear that you enjoyed your stay and the cleanliness of the hotel. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob Hemmes

10/10 Eccellente

Kathleen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location with the nicest, most accommodating staff. On the main floor you'll find a bar, convenience store, and pool table. Room was great and quiet. Only con is the door to the restroom which isn't flush. Also the restroom was small. Didn't really overshadow the awesomeness of the hotel overall. I would stay there again. 10/10.
Soggiorno di 7 notti a marzo 2024
Risposta di Rob Hemmes - General Manager, il giorno 10 apr 2024
Dear Kathleen,Thank you for your positive review! I'm delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. However, I'm sorry to hear that the door and the space in the restroom did not meet your expectations. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Best regards,Rob HemmesGeneral Manager

10/10 Eccellente

Marcel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr zentral gelegenes Hotel im Stadtgebiet von Amsterdam. In unmittelbarer Umgebung sind eine Metrohaltestelle und eine Tramhaltestelle. Vieles zu Fuß zu erreichen. Das Hotel macht auch einen sehr guten Eindruck. Die Mitarbeiter sind alle sehr zuvorkommend und nett. Einziges kleines Manko wäre eine Minibar im Zimmer die gefehlt hat und wir hatten eine Badewanne statt einer Dusche. Aber das ist alles jammern auf hohem Niveau. Im gesamten ein Hotel was ich jeden empfehlen kann.
Soggiorno di 4 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 10 apr 2024
Dear Marcel,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

vanilla

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for transportion, restaurants and late night food. Highend shopping in walking distance as well as Redlight district. I'm a walker so the place was perfect for me.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rob Hemmes - General Manager, il giorno 22 apr 2024
Dear Vanilla,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Jasmin

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Kühlschrank könnte man brauchen im zimmer
Soggiorno di 3 notti ad aprile 2024
Risposta di Rob Hemmes, il giorno 9 apr 2024
Liebe Jasmin,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Ich möchte mich aufrichtig für die kleinen Unannehmlichkeiten entschuldigen, die Sie während Ihres kürzlichen Aufenthalts bei uns durch das Fehlen des Minikühlschranks hatten.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Wir hätten uns gewünscht, dass Sie sich während Ihres Aufenthalts bei uns gemeldet hätten, dann hätte unser Management gerne alle Probleme vor Ort gelöst.Wir freuen uns, dass Sie insgesamt eine positive Erfahrung mit uns gemacht haben, und wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral MGR

10/10 Eccellente

Catherine

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
GREAT HOTEL, EXCELLENT LOCATION - Our group of 8 (all from Canada) stayed at this hotel for two nights prior to our river cruise; we couldn’t have asked for anything better! Our rooms overlooked the Amstel Canal! The hotel is walking distance to everything (coffee, food, shopping)! Everything (literally) was at the hotel’s doorstep! Plus, the staff were great! We all (all 8 of us!) loved the Eden - I’d highly recommend it!
Soggiorno di 1 notte ad aprile 2024
Risposta di Rob Hemmes, il giorno 9 apr 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Buono

Andreas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Saubere Zimmer, vielleicht etwas in die Jahre gekommen, aber trotzdem sehr gut. Ausgezeichnete Lage. Vieles zu Fuß erreichbar, ansonsten Straßenbahn gleich um die Ecke.
Soggiorno di 3 notti ad aprile 2024
Risposta di Rob Hemmes, il giorno 9 apr 2024
Lieber Andreas,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Unser Ziel ist es, eine entspannende und komfortable Umgebung für alle unsere Gäste zu schaffen, und wir freuen uns, dass uns das bei Ihrem Besuch gelungen ist.Wir werden Ihr Lob an das gesamte Team weiterleiten.Ihr Feedback ist für uns sehr wertvoll, und wir sind dankbar für Ihre Unterstützung. Wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral Manager

10/10 Eccellente

Darlinda Jean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was in a great location with beautiful canal views! The staff was always friendly and helpful to guide us with transportation in the right direction. The hotel is perfect to reach any location of Amsterdam quickly.
Soggiorno di 6 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 9 apr 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Buono

Kirsten

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dejligt ophold, med venligt personale.
Soggiorno di 3 notti ad aprile 2024
Risposta di Rob Hemmes, il giorno 9 apr 2024
Beste Kirsten,Bedankt dat u de tijd heeft genomen om uw ervaring in ons hotel met ons te delen.Ik wil mijn oprechte excuses aanbieden voor het kleine ongemak dat u heeft ervaren tijdens uw recente verblijf bij ons.Uw feedback is erg belangrijk voor ons omdat we er voortdurend naar streven om de ervaring van onze gasten te verbeteren.We hadden graag gewild dat u ons tijdens uw verblijf op de hoogte had gebracht, dan had ons management het probleem ter plaatse kunnen oplossen.We zijn blij dat u een algehele positieve ervaring met ons had en we zouden u graag in de nabije toekomst weer verwelkomen om u te voorzien van onze uitstekende service.Met vriendelijke groet,Rob HemmesAlgemeen MGR

10/10 Eccellente

Brian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like supporting "Boutique" type properties rather than large chains. The Eden delivered everything as promised. Friendly, informative and helpful staff, very good location in terms of shopping, transport, and restaurants.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rob Hemmes, il giorno 5 apr 2024
Dear Brian,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Chester

Soggiorno di 2 notti a marzo 2024
Risposta di Rob Hemmes General Manager, il giorno 25 apr 2024
Dear Chester,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Sahar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful rooms very comfortable and most importantly is the way the handle any issues that you might have with your room. Joseph at the reception is very professional and helpful. The breakfast was amazing and he offered it to us to compensate the issue we had with the sink which he managed to sort out very quickly. All and all highly recommended hotel.
Soggiorno di 4 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 3 apr 2024
Dear Sarah,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Buono

Lars

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Everything was fine.
Soggiorno di 4 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 3 apr 2024
Dear Lars,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Buono

Alison

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Not even coffee and milk in the room Room was cold Shower glass was full of finger prints !!
Soggiorno di 2 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 2 apr 2024
Dear Alison,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room size and facilities. Regarding the cleanliness concerns you mentioned, rest assured that we have addressed this with our housekeeping staff to prevent any recurrence. Maintaining impeccable hygiene standards is a priority for us, and we are committed to rectifying any shortcomings.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Eccellente

Evonne

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We all thoroughly enjoyed our stay at the Eden. The staff was very accommodating and polite. It was convenient as there was store and a café in the hotel. The location was ideal, right in Rembrandt Square, walkable to so many places I would recommend this to anyone that’s going to visit Amsterdam.
Soggiorno di 4 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 1 apr 2024
Dear Evonne,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

keval

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our first stay at the Eden for the Easter weekend. As we arrived to the hotel (which is easily accessible to the main square and attractions), we were welcomed by the lovely reception staff. We also kindly spoke to the hotel public relations staff who upgraded our room as we didn't have a view. It was a perfect touch to our lovely stay! See you soon x
Soggiorno di 3 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 1 apr 2024
Dear Keval,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

4/10 Scarso

Yolanda

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Rob Hemmes, il giorno 1 apr 2024
Dear Yolanda,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

8/10 Buono

Guy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very conveniently located, friendly staff and eager to help. Rooms are fine, clean with very comfortable beds (in the newly refurbished wing). Bathroom is practical but not enough light, and towels need renewing, ours were very worn. Will return.
Soggiorno di 3 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 1 apr 2024
Dear Guy,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay and apologies for the little inconvenience with the towels: we wished you reported this during your stay, our staff would have solve this on the spot. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Mary Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice staff and wonderful room overlooking the canal,.
Soggiorno di 1 notte a marzo 2024
Risposta di Rob Hemmes General Manager, il giorno 29 mar 2024
Dear Mary Ann,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam with canal view was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager

8/10 Buono

Scott

Viaggio con la famiglia
Mi è piaciuto: Servizi
This was a convenient place to stay and the rooms were clean. When I hopped in the shower, the body wash dispenser had not been topped up. It was empty, as was the toilet paper dispenser - a magical combination. Also, cleaning staff never cleaned the room between days, so we had to rinse out the coffee cups for re-use. The room was a nice size and staff at the front desk were friendly and helpful. The beds were very comfortable as well. Their cleaners need to be more attentive to topping up supplies.
Soggiorno di 2 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 28 mar 2024
Dear Scott,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We truly value your feedback as it helps us continuously improve our services.I want to extend my sincerest apologies for any inconvenience experienced during your recent stay with us with room amenities and cleanliness. We take this opportunity to clarify that our hotel on-demand cleaning service policy. Our Company is highly committed to environmental sustainability, and strives to minimize our impact on the environment. By offering an on-demand service, we are able to reduce unnecessary energy consumption and waste associated with daily cleaning of rooms This information is duly provided in two different moments, for easy access to this service.Additionally, we understand the importance of privacy and ensuring that our guests have a comfortable and undisturbed stay. By providing cleaning service on-demand, we aim to respect our guests' privacy and offer a more personalized experience, allowing you to enjoy your time with us without any disruptions.We appreciate your understanding and cooperation in this matter. We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Eccellente

Yelena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 28 mar 2024
Dear Yelena,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

ale

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente ubicación y muy bonito hotel
Soggiorno di 2 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 26 mar 2024
Estimado Huésped,Muchas gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel. Nos alegramos de que haya disfrutado de su estancia. Nuestro objetivo es crear un ambiente relajante y confortable para todos nuestros huéspedes, y estamos encantados de haber tenido éxito durante su visita.Nos aseguraremos de transmitir sus elogios a todo el equipo.Sus comentarios son muy valiosos para nosotros y le agradecemos su apoyo. Esperamos volver a darle la bienvenida en un futuro no muy lejano.Un cordial saludo,Rob HemmesDirector General

10/10 Eccellente

Amanda

Soggiorno di 3 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 9 apr 2024
Dear Amanda,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Eccellente

Kelly

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Would definitely stay here again. The room had significant charm but was relatively modern. Views and location were fantastic. I'm not sure about cleanliness, I was there 4 days, so moved the desk slightly for my own convenience, only to discover that things behind it were not so clean ...
Soggiorno di 4 notti a marzo 2024
Risposta di Rob Hemmes General Manager, il giorno 16 mar 2024
Dear Kelly,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We're especially thrilled that you enjoyed our prime location and the views. We are delighted to hear that you had a great stay with us.We value your comments regarding the cleanliness of the room. We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,

8/10 Buono

Eva

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nice neighborhood. interesting rooms (liked the wallpaper!), when you open your window, a lttle loud because of the bars nearby.
Soggiorno di 5 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 15 mar 2024
Dear Eva,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay.Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

4/10 Scarso

Madeleine

Soggiorno di 2 notti a marzo 2024
Risposta di Rob Hemmes, il giorno 14 mar 2024
Dear Madeleine,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us.Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR