Hotel vicino a Arboretum at Great Hills Mall - Austin

“For whatever reason I was charge circa 300usd extra and they do not respond my messages on hotels.com… I had booked a larger room but informed upon arrival that they had that type of room booked for the first night and therefore I had to be downgraded. Not only I was not offered a reimburse for the night on a lower category room but after checking my account I have been charged extra 287.4$ for no reason. I wrote to the hotel days ago and I still have not received any answer…”

“Great place. It feels like a camp in the woods and then literally every convenience you'd need for the weekend is across the street. Room was nice and plenty of space. The minibar is very well stocked and set like a trap. My only critiques are the pillows were way too soft and the bathroom lighting kinda sucks for makeup or shaving. The bar and restaurant were pretty cool and the live music was fun. I would absolutely stay again”

“Housekeeping knocked even with sign up. Water had good pressure and was hot but felt like there was soap in the water kinda slimy. Walls and floors very thin could hear the next door rooms televisions and conversations. Lots of police activity and strays from a cheaper nearby hotel. No pool. no guest laundry. Parking was free but tight spaces. Bed was well worn. Property was clean and the breakfast was good. Staff was super friendly and check in and out was a breeze.”

“Very clean, great breakfast. Bed and pillows were extremely comfortable.”

“Yh tu m”

“The gal at the front desk on arrival was awful! Rude and never smiled. The rest of the people were great!”

“good stay for a graduation getaway. was bummed about not there being breakfast or a pool. only thing i believe was the gym. i wouldn’t come back as a couple but unless you’re in a quick in and out/round trip. or unless you are looking for more amenities”

“My stay could not have been more unwelcoming. Not only did you guys charge me extra fees for early/late checkout, but they charged me additional fees for late checkout; so I was double charged. Plus, when I went for my early checkin, it wasn't available after I called twice this week when they could have told me it wouldn't be available. Also, late check-out was only originally for 30 minutes? Until I had to ask for an additional hour and a half because i thought it was 1pm at the earliest. The...