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Recensioni per Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

3 out of 5
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW
East Overcliff Drive, Bournemouth, England

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 269 su 976 recensioni" "
Valutazione di 8 - Buono. 390 su 976 recensioni" "
Valutazione di 6 - Soddisfacente. 174 su 976 recensioni" "
Valutazione di 4 - Scarso. 82 su 976 recensioni" "
Valutazione di 2 - Terribile. 61 su 976 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Soggiorno di 2 notti a ottobre 2019
Risposta di Reservations, il giorno 2 nov 2019
Thank you for staying with us! We appreciate your feedback!

8/10 Buono

Sophie

Non mi è piaciuto: Personale e servizio
We loved the sea view in our room and the balcony. But I was ignored by two reception staff while waiting for over 10 mins, the second staff member didn’t acknowledge I was waiting. Plus house keeping walked in unannounced, when.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nice sea view
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Amanda

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Thank you accommodating us so well with the dog :-) Staff were friendly and helpful and a very good breakfast.
Soggiorno di 2 notti a marzo 2024

6/10 Soddisfacente

Eric J

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Hotel was nice as you entered and the ground floor was well decorated but the rooms were very tired. Wardrobe doors were hanging off and our room needed decorating badly, room size was great with plenty of room, it was dog friendly so I assume this was the reason. Staff were very friendly but slow as we constantly ran out of milk and tea in the room. Would not stay there again.
Soggiorno di 4 notti a dicembre 2023

4/10 Scarso

Holly

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
A lovely hotel, however a xmas party of 200 people carried on into the morning - so our restful break was ruined. It was fine up until then. Good staff but no one would answer my call 1am in the morning so I will be writing to the GM. Cut off for 12.00 2wpupd have been fine. :(
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Kay

Viaggio con la famiglia
We were very disappointed, we booked in for the night so we could attend a birthday party in the next door hotel.my sister drove down from London so we arrived at 4oclock with every intention of having a drink in the bar beforehand only to be told on arrival it was the last day of trading and that the bar was shut. Our rooms were a big let down, bathroom smelt of urine, curtains hanging off the rail and chairs were badly marked. I didn’t bother showering in the morning as couldn’t stand the smell.I think if it’s the last day of trading we should have been notified about the bar ect on booking and should never of been charged the full price.
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Dominika Kamila

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

pete

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Room was clean but no facilities in hotel, couldn’t get a drink in hotel after I spoke directly to Best Western on Friday after a couple of reviews said about facilities being closed, but was assured everything was open, two staff on duty Saturday night were less than helpful with helping us with a taxi
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Karen

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fantastic welcome by Joey on reception. What an asset to the hotel.
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Cherrie

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023

4/10 Scarso

Matt

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
TV not working, phone not working, room like an oven, coffee machine not working
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Mandy

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Lovely area, nice room, limited dinning. Barmaid not friendly and rude and too much was an effort. Receptionist polite and friendly.
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Kay

Soggiorno di 2 notti a settembre 2023

8/10 Buono

tony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

michael

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

aubrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overnight family holiday
The room was great. Too bad there is no access for prams so i had to carry it up the stairs. Joey was the best. She made sure our stay was comfortable and went the extra mile to provide a 5 star service. She is very good with kids as well. Someone give her a promotion!
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Avigail

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
I think the hotel need to be painted, clean the balcony. When we come there the swimming pool is broken. It so nice the pool but we cannot use it. They have to look at it. The hotel seems tired However the staff are so friendly and accommodating. Breakfast is not bad as well.
Soggiorno di 7 notti ad agosto 2023

8/10 Buono

Philip

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Mariusz

Soggiorno di 2 notti ad agosto 2023

6/10 Soddisfacente

David

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 6 notti ad agosto 2023

10/10 Eccellente

CARMEN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelent hotel
Soggiorno di 3 notti ad agosto 2023

6/10 Soddisfacente

Claire

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
Run down, unclean and staff disinterested but goo.
Check in girl was pleasant but had an issue with body odour whxj was very unpleasant. The marble reception top was greasy and dirty as was the entrance and lift in the hotel. There was a linen napkin, a box of cigarettes and other rubbish in the plants by the reception door when we arrived which was still there when we left 2 days later. The other check in staff that we spoke to were very blunt and uninterested in helping us with our enquiries. The pool was closed so we were told to use the pool At the sister hotel but when we arrived there this too was closed and remained closed for the duration of our stay. Very disappointed overall with our stay as the sister hotel next door was the complete opposite when we stayed there in October. On a positive note, the breakfast was very good as is the location.
Soggiorno di 2 notti ad agosto 2023

6/10 Soddisfacente

MEDINA

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My check in was great! Joey and the other receptionist were amazing! So friendly, playful with my dog and just polite to all hotel guests who passed by. I cannot praise them enough! In terms of the room, bed was comfortable, fairly clean room and no smells. Outside of building definitely needs some work - cobwebs everywhere, wood damage; just not the best entrances to a hotel. And paid parking! That was too expensive £20! :( They only serve breakfast but I missed it. Good thing is you are allowed to order in from outside. Their sister hotel has all the facilities but I didn’t visit any. Overall, will stay again for staff friendliness not hotel facilities.
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Garry

Soggiorno di 2 notti ad agosto 2023

4/10 Scarso

Paige

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Mark

Soggiorno di 4 notti a luglio 2023

6/10 Soddisfacente

coral

Soggiorno di 2 notti ad agosto 2023

2/10 Terribile

PE

Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

Petra

Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

matthew

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Location amazing but needs TLC in places
was very sceptical about staying here looking at the reviews and knowing i will have to pay for parking for 3 nights. Arrived and the place looks very ran down from the outside needs abit of tlc. Walk inside and it does look very nice and classy but the welcoming wasn’t amazing. we asked for an early check in and arrived about 1 ish to check in the lady who checked us in was very welcoming and reassuring and put me at ease tbh. We arrived at our room and thank god it wasn’t as bad some of the reviews i see. although some light bulbs didn’t work and you could feel on the carpet it needed a good hoover. Little touches like at breakfast the window sill and loads of dust and dirt on it breakfast was extremely basic, bacon looked like it would still go oink 🐷 and it was the same food every day. When walking past reception a smile or a welcome wouldn’t go a miss either it’s just the little tocuhes really that make your stay a lot nicer. The parking was a joke £20 a night to park in the car park , might cheaper to park on the road and checking out i had to pay £15 early check in fee which was fine but a please or a thank you wouldn’t go a miss. Location was the best thing about this place, but deffo needs some tlc rooms and outside their pool could be lovely rather than sending everyone over to the carlton hotel it could be a really nice place with a lot of potential.
Soggiorno di 3 notti a luglio 2023

6/10 Soddisfacente

Iran C

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a luglio 2023

2/10 Terribile

andrew

Soggiorno di 2 notti a luglio 2023

8/10 Buono

Terry

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Curb appeal was not good, outside swimming pool not in use, room size was good view from the balcony fantastic, breakfast was very good, £30 to park in the hotel car park for two nights not impressed, all in all 7/10.
Soggiorno di 2 notti a luglio 2023
Risposta di Guest Relations, il giorno 18 lug 2023
Dear TerryThank you for your review, we are sorry to read that your stay was not as expected. We have taken your comments positively and we will do our best to improve on the areas you have mentioned for future guests. Hopefully on future visits to the area we may get the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

10/10 Eccellente

Ahmad

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Near the beach. Good staff and good cleaniness. Good breakfast fast options. Only problem is paid car parking.
Soggiorno di 3 notti a luglio 2023
Risposta di sue, il giorno 11 lug 2023
Good evening,thank you for your review and we are glad to hear that you enjoyed your stay

10/10 Eccellente

Carl

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fine - get a sea view
Nice hotel , close to beach and centre. Onsite parking expensive, just pay and display on road opposite.
Soggiorno di 3 notti a luglio 2023
Risposta di sue, il giorno 11 lug 2023
Good evening,we are gad that you enjoyed your stay and hope to welcome you back soon here at the East Cliff Hotel

8/10 Buono

Krysta-Gae

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel did have a smell on approach which I think could be addressed easily. The rooms however were very clean, we could smell the freshness in the towels and bed linen. Excellent choice for a budget trip!
Soggiorno di 1 notte a luglio 2023
Risposta di sue, il giorno 11 lug 2023
Good evening,Glad to hear that you enjoyed, and hope to see you again soon

10/10 Eccellente

Deepali

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent hotel. Lovely and clean with very attentive staff.
Soggiorno di 2 notti a luglio 2023
Risposta di Guest Relations, il giorno 18 lug 2023
Dear DeepaliThank you for taking time to write such a good review. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 Eccellente

Tony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bournemouth hotel
Great hotel and location, the only draw back was looking at a swimming pool that was closed and when we enquired they said they have no intention of opening it. We could use the pool at sister hotel next door, but that meant having to take all your stuff with you.
Soggiorno di 4 notti a giugno 2023
Risposta di Guest Relations, il giorno 18 lug 2023
Dear TonyThank you very much for taking time to write such a good review. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

8/10 Buono

Tushar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations, il giorno 18 lug 2023
Dear Tushar, thank you for taking time send us such a good rating. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 Eccellente

Nicholas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a giugno 2023
Risposta di Guest Relations, il giorno 18 lug 2023
Dear Nicholas, thank you for taking time to send us such a good rating. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 Eccellente

Michael

Soggiorno di 2 notti a giugno 2023
Risposta di reception, il giorno 23 lug 2023
Many thanks for responding to the survey and giving such a high score. Much appreciated.

8/10 Buono

Nigel

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good hotel - pool and other facilities provided by sister hotel Carlton which is right next to it so very convenient. Can do with a lick of paint outside and some minor TLC inside as well; besides that I had a very pleasant stay - breakfast was good and the room itself was up to standard.
Risposta di reception, il giorno 1 lug 2023
many thanks for your comments, look forward to seeing you in the near future.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great potential, but a bit lacking
The hot water took A LONG time to reach the room. We had to let the water run for at least 10 minutes during the morning before it started to warm up... and this was in the summer time. The breakfast was quite basic, there was the standard english breakfast options (eggs, bacon, etc.) but only 1 type of bread, which was for toasting. Majority of the staff was nice, but the person at reception during the day was quite flustered for having to get out of her chair a few times.
Soggiorno di 2 notti a giugno 2023
Risposta di Guest Relations, il giorno 18 lug 2023
Dear GuestThank you for taking the time to review the hotel following your stay. Naturally we were disappointed to read that we failed to exceed expectations on this occasion. I have reviewed and addressed your feedback with both our Maintenance and Reception team. We value the feedback that our guests supply and will work hard to improve in the areas identified. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

2/10 Terribile

Mamad Salim

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not what showing in the picture Be careful
Soggiorno di 2 notti a giugno 2023
Risposta di Guest Relations, il giorno 18 lug 2023
Dear MamadThank you for your review, we are sorry to read that your stay was not as expected. We have taken your comments positively and we will do our best to improve on the areas you have mentioned for future guests. Hopefully on future visits to the area we may get the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

10/10 Eccellente

Chloe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reception area was bright and inviting, staff at reception were always friendly and welcoming, can’t fault them. Check in/out was very easy and we were able to check into the room earlier than stated on the booking. Room was exactly as pictured, couldn’t have asked for anything more. Bed was very comfortable and perfect for a 2 night stay or longer. Parking was easily accessible and only £20 for roughly 36 hours.
Soggiorno di 2 notti a giugno 2023
Risposta di reception, il giorno 12 giu 2023
Glad that checking in/out was easy. hope to see you again soon.

8/10 Buono

Boryana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location and view and good size rooms.
Soggiorno di 1 notte a maggio 2023
Risposta di sue, il giorno 13 giu 2023
Good morning,thank you for your review, we are glad to hear that you enjoyed your stay, hope to see you again soon