Terrazza/patio

Recensioni per Hyatt Regency Buffalo / Hotel and Conference Center

3.5 out of 5

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 465 su 1100 recensioni" "
Valutazione di 8 - Buono. 244 su 1100 recensioni" "
Valutazione di 6 - Soddisfacente. 189 su 1100 recensioni" "
Valutazione di 4 - Scarso. 105 su 1100 recensioni" "
Valutazione di 2 - Terribile. 97 su 1100 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Jordan Shay

Viaggio di coppia
It was fine
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Jordan, thank you for your feedback. We're pleased to hear that your stay was satisfactory, and we look forward to the opportunity to exceed your expectations on your next visit.

10/10 Eccellente

Dana

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Clean and comfortable. We can in for a concert at Electric City and was a really easy walk there and to theater district. valet service was nice. Had to request a microwave which was odd but was in the room at check in. We arrived a bit early but room was ready so they let us check in. Hotel staff was very friendly and efficient. Just plan to eat elsewhere for dinner. We went down for dinner around 430 and there was not one worker in the restaurant. Two customers at the bar said they went to pick up food from kitchen and we waited for a good 10-15 min and still saw no one. We went to the gin pub across the street and were very pleased. Many places within a short walk to eat. We’d stay again but we’ll plan on eating elsewhere.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Dana, thank you for choosing Hyatt Regency Buffalo for your stay and for your kind words about our location, cleanliness, and efficient team members. It's wonderful to learn that you found our locale convenient for your activities. We're grateful that our valet service added convenience to your visit. We apologize for any inconvenience regarding the microwave, and we hope that its prompt delivery to your room upon check-in meant a comfortable stay. We deeply regret your dining experience wasn't up to par, and we take note of your remarks to make improvements. We are glad that you would consider staying with us in the future and we look forward to welcoming you back.

10/10 Eccellente

Denis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Usual sink/shower water doesn’t go well
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Denis, thank you for sharing your feedback with us. We apologize if you had a concern with the water flow in the bathroom. We appreciate this insight as it gives us an opportunity to ensure consistent quality service. We hope your overall stay at Hyatt Regency Buffalo was superb.

2/10 Terribile

othman

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Othman, it's distressing to note that your stay did not meet your expectations. It's always our endeavor to offer the best experience to our guests. We hope you will afford us another opportunity to demonstrate the high standards we typically deliver.

6/10 Soddisfacente

Jeremy

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Jeremy, we see that your experience with us was average and are grateful for the feedback. Since there's no specific issue highlighted, we'd appreciate it if you could share more about it. Insights from our guests help us create a better stay experience. Thank you for choosing Hyatt Regency Buffalo, and we hope to have the chance to serve you better in the future.

10/10 Eccellente

Shelley, Fenwick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, comfortable and convenient! Create overnight location when in Buffalo for a Leafs game! Wide selection of restaurants and VERY convenient and free transportation on the train from the hotel to the arena.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 16 apr 2024
Shelley, thank you for choosing Hyatt Regency Buffalo. We're delighted that you appreciated our cleanliness, comfort, and convenience. It's great that our diverse food choices and complimentary transport added value to your stay. We hope to see you again - perhaps for another Leafs game!

6/10 Soddisfacente

Stephen

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property website said there was on site dining. The bar was supposed to be open but it was not. Not many restaurants in the immediate area. I went to a concert and was looking for anything to eat in the area. Nothing was open at 10pm on a Thursday night. Also, not a lot of soundproofing in the rooms. I could hear everything going on in the hallway and from the rooms around mine.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Stephen, we appreciate your feedback. It's unfortunate that there were inconsistencies with the details about dining opportunities, and we understand how important it was for you, especially at a later hour. Additionally, we comprehend that a quiet environment is crucial for a comfortable stay so we regret the inconveniences that you experienced. Moving forward, we'll strive to provide a more accurate representation of the amenities we offer and aim to enhance the sound insulation within the property rooms.

10/10 Eccellente

Robert

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel and beds were very comfortable . Great location for restaurants and theater
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Robert, thank you for sharing your positive experience at Hyatt Regency Buffalo. We're delighted to hear you enjoyed the comfortable beds, convenient location, and the overall ambiance of our hotel. It's always a pleasure to hear from satisfied guests. We look forward to welcoming you back in the future!

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
David, it's fantastic to know you enjoyed your time at Hyatt Regency Buffalo. We truly appreciate your high-rating review. We hope to offer you another wonderful experience soon.

8/10 Buono

Ian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A reasonable hotel in downtown Buffalo, a city that has seen better days. The room was clean and the service excellent. The buffet breakfast was poor and expensive. The restaurant was OK but had a limited menu. Even the ajoining Starbucks was average. Could do better in the food department.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Ian, thank you for your feedback! We're delighted to hear that you found our accommodations clean and service outstanding at the Hyatt Regency Buffalo. Your suggestions concerning enhancements to our dining options, including diversity in our restaurant menu and breakfast buffet, are valuable and have been noted. We continuously strive to meet and exceed expectations and your insights are sincerely appreciated. We look forward to welcoming you back for an improved dining experience.

4/10 Scarso

Christopher

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The shower didn’t work in my room and it was very dated for a the price.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Christopher, we regret that your expectations weren't fully met during your recent visit. We take all feedback seriously and are disappointed to learn about your issues with the shower and the overall room aesthetics. We aim to blend luxury, comfort, and value, and we welcome the chance to redefine your perception in the future.

8/10 Buono

Amber

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Nice Entry, place to sit. Bar area is welcoming. Lamp on side table closest to the windows, switch was broken and the lamp didn't work. Couldn't charge my phone from there. There was another plug obviously in the room I could use.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Amber, thank you for the feedback. We are thrilled you found the public areas like the entrance and bar area to be pleasant at the Hyatt Regency Buffalo. We acknowledge your comments about the lamp and the inconvenience it caused. It's great to hear you could utilize another plug in the room. We value your inputs and they will certainly assist us in enhancing our guest experience. We hope to welcome you back in the future.

10/10 Eccellente

Catherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Catherine, thank you for choosing Hyatt Regency Buffalo for your recent stay. We're glad you had an excellent experience and we hope to see you again in the future!

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Mary, we're thrilled to see you had a five-star experience at Hyatt Regency Buffalo! Thank you for choosing us for your visit. We hope to see you return in the future for another splendid stay.

6/10 Soddisfacente

Kari

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We were a little disappointed regarding the cleanliness of the room and we had no hot water in our room(were told to have the water run 25-30 minutes to warm it up! That being said we did get some money back when we complained. Also was disappointed that the walkway from the hotel to the conference center was closed & we specifically picked that hotel for that convenience since we had an event at the conference center. Also, the elevators were not quick or reliable. The lobby was nice and the food at the restaurant was good. Also- added bonus- Starbucks in lobby. Overall, I wouldn’t stay there again in the future if we ever return to Buffalo.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Kari, we're sorry to hear about the difficulties you experienced during your stay, notably relating to room standards and the facilities available. It's unfortunate that the direct walkway to the conference center was inaccessible during your visit. We understand this would be less than convenient considering it was a key factor in your hotel selection. We appreciate your patience with the elevators and will take note to ensure a more reliable service.On a brighter note, your kind words about our lobby environment and restaurant cuisine are much valued. It's great to hear that the onsite Starbucks was a plus for you.We hope you would consider giving us another chance in the future should your travels bring you back to the area, as we believe we can deliver a far superior experience. Thanks for sharing your thoughts.

8/10 Buono

Ronald

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Hotel was good. Rooms were clean. Elevators and escalators were limited causing some delays
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Ronald, we're glad to hear that you appreciated the cleanliness of the rooms at Hyatt Regency Buffalo. We acknowledge your feedback regarding the limited availability of escalators and elevators causing some delays. Your experience is important to us and we are consistently working on improvements. We hope to welcome you back soon for an even smoother experience.

6/10 Soddisfacente

Edson Garibaldi

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Cleanliness and maintenance is required this hotel and location deserves more attention
Soggiorno di 6 notti a marzo 2024
Risposta di Customer Service, il giorno 5 apr 2024
Edson, we appreciate your input. It's unfortunate to hear that aspects of our upkeep did not meet your standards. We pride ourselves on keeping a high standard of cleanliness and remarkable premises for our guests to enjoy, and we are continuously striving to enhance our hotel's quality. Your feedback is valuable in our efforts towards this. Please consider us for future stays so we can ensure a superior experience.

10/10 Eccellente

Melissa, Livingston

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a pretty hotel with a delightful staff. It is also very convenient for an event we are attending at the convention center.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 apr 2024
Melissa, it's wonderful to know that you appreciated Hyatt Regency Buffalo's aesthetics and found our team members delightful. We're thrilled that our central location added convenience for your attendance at the convention center. We graciously welcome you back for future events or simply for a visit.

4/10 Scarso

Gail

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room on 12th floor was the hottest room I have ever stayed in. Turned off heat, there was zero AC and still the room never went below 70 for my entire stay. Got maybe 2 hours sleep had to use cold water on cloths to cool off. My rooms was almost across from the ice/vending area on 12ft floor - extremely noisy. 3 elevators, one out of service and they had digital elevator buttons and we got stuck in one where the digital buttons didn't work and we couldn't open doors or contact anyone. Thank god someone pressed a button on a different floor elsewise we would still be in that elevator. Told someone at front desk and they didn't seem to care at all. Staff at the valet parking were excellent!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Gail, it's regrettable to hear about your less-than-ideal experience. We're sorry that the temperature in your room was not comfortable and for the noise from the vending area. More so, the described experience with the elevator is certainly not typical and we apologize for the inconvenience. However, we're glad you found our valet team members excellent. Your feedback is appreciated and will be taken into consideration as we continuously strive to improve our guest experience.

10/10 Eccellente

Samuel

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 22 apr 2024
Samuel, thank you for choosing the Hyatt Regency Buffalo. We're thrilled to see the top rating and we're grateful for your feedback. Our team looks forward to serving you again in the future!

8/10 Buono

Derrick

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Location is good. Can't believe that the bar/restaurant facility was closed early in the evening. For the amount of people staying in the hotel for the hockey game. Had to leave hotel to get food and drink. A lot of lost revenue, as everyone I ran into said the same thing
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Derrick, we're pleased that you appreciated the convenient location of the Hyatt Regency Buffalo. We understand your concerns related to the availability of our dining options and we truly value your insight. Game nights can indeed attract a vibrant crowd and we're continually refining our service schedules to cater to our guests' preferences as best we can. We appreciate your feedback as it assists us in this endeavor. We trust despite this, your overall stay was enjoyable and we're looking forward to welcoming you back.

8/10 Buono

Ned

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 21 apr 2024
Thank you for the 4/5 rating, Ned!We are excited to see that you had an enjoyable experience at Hyatt Regency Buffalo. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Eccellente

Neil

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
Great hotel
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 2 apr 2024
Neil, thank you so much for sharing your experience. We're thrilled to hear that you enjoyed your stay at Hyatt Regency Buffalo. We aim to provide outstanding service and it's rewarding to know we achieved this during your visit. We're looking forward to welcoming you back on future travels.

8/10 Buono

jim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Jim, thank you for choosing to stay at the Hyatt Regency Buffalo and for leaving a 4-star review. We're pleased to know that you appeared to have had a great experience. Our team is keen to make your next visit even better!

4/10 Scarso

Elizabeth

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
When I walked into the room, there was a used shaver on the carpet, so I knew right away they had not vacuumed the place. I complained, and they vacuumed I think, and at the same time stole my brush for some reason. My room was very cold apparently because it was an old building, and it faced the wind side of the building. I requested an extra blanket but that never happened. I couldn’t change rooms because I need an accessible bathroom and that was the only room available. I went there because the building is attached to the convention centre where I was attending a recruitment fair. I have limited mobility , and there was nothing that could help me get from the hotel down long corridor and down along hallway to the exhibit hall The door between the two buildings was not wheelchair accessible so even with all of the stuff I was lugging, and my disability, there was no automatic door so either I had to ask for help or struggle to open the door myself. I mentioned this to the staff at the hotel, and they were very dismissive. If you are scent sensitive, you’re going to have a very tough time in the lobby. There is an overwhelming smell of deodorizer/perfume. The fair I was working at ended at 8 PM and the restaurant in the hotel closed soon after that so I had to order delivery. No option for room service. They have a small store where you can buy snacks if you’re willing to pay four dollars for a small bag of chips.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Elizabeth, it's regrettable to read about the experiences you encountered during your stay. The cleanliness issues you confronted are definitely not in line with our usual standards. Regarding the missing brush, we assure you that our team members hold the highest standards for guest property, and this will be looked into.We understand the inconvenience you experienced due to the room temperature and accessibility concerns. We're sorry if the additional blanket you requested was not delivered, and apologize for any difficulties experienced with access within our establishment. We take your observation about our team member's attitude very seriously as providing compassionate assistance is one of our main goals.Our in-house dining hours are designed to cater to most guests' schedules, and we apologize if they did not align with yours. We appreciate your feedback and will keep it in mind as we continually strive to improve the guest experience.

6/10 Soddisfacente

Patricia

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Patricia, thank you for your rating. It appears your experience was satisfactory, although there's room for us to improve. We'd love to hear more about your stay, so we can make it even better next time. We're looking forward to welcoming you back.

10/10 Eccellente

Natasha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was fabulous! Throughly enjoyed our stay!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 23 mar 2024
Natasha, it's delightful to hear you had such a fabulous experience at Hyatt Regency Buffalo! We're overjoyed that your stay was thoroughly enjoyable. Thank you for sharing and we eagerly await your return.

10/10 Eccellente

Mariam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It is a really good hotel, I highly recommend it
Soggiorno di 7 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Mariam, thank you for your high recommendation! The team at Hyatt Regency Buffalo strives to provide guests with a truly memorable experience, so we're delighted to hear that this was your case. We're looking forward to welcoming you back on your next visit.

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful Room; Friendly Front Desk Staff; Convenient to Concert Venue
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 18 mar 2024
Sandra, we're thrilled to hear that you enjoyed your stay at the Hyatt Regency Buffalo, the elegant room aesthetics and the convenience to the nearby concert venue. Your kind words about our accommodating front desk colleagues have been shared with them. Your satisfaction is our greatest reward. We cannot wait to welcome you back for your next visit.

8/10 Buono

Roxanne

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Roxanne, thank you for choosing Hyatt Regency Buffalo. We're delighted that your stay met your expectations and we value your rating. We're committed to improving our services for guests like you and we hope that you will consider us on your next trip to Buffalo.

6/10 Soddisfacente

Michelle

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 5 apr 2024
Michelle, thank you for taking the time to leave a rating. Your feedback is essential to us. If you wish to share any specifics about your stay in the future, we'd be eager to learn from them. Your insights can help us target areas for improvement and better meet guests' needs. Thank you once more, we hope you consider giving us another opportunity to serve you in the future.

6/10 Soddisfacente

Bertram T

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Thank you for taking the time to share your feedback, Bertram.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Eccellente

Reilly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 15 mar 2024
Reilly, thank you for your exceptional rating of Hyatt Regency Buffalo. We are thrilled to learn that your experience was a gratifying one. We hope to welcome you back on your next visit.

10/10 Eccellente

Madison

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved how close this was to the Key Bank Center. I was able to take the train which was safe, convenient, and free. Hotel had a lot to offer and was clean
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Madison, it's delightful to hear that you enjoyed your stay with us at Hyatt Regency Buffalo. We appreciate your acknowledgment of our prime location and good transportation connections. We're glad you found our hotel clean and well-equipped. Thank you for sharing your positive experience and we hope to see you again in the future.

8/10 Buono

Ryan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was kind of dated, parking was not ideal, but the location is great and the bar/restaurant was top level.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Ryan, it's fantastic to hear you valued our prime location and enjoyed our top-notch dining options in Hyatt Regency Buffalo. We appreciate your feedback regarding room aesthetics and parking, which we assure you are points of constant improvement. We can't wait to offer you an even more enjoyable stay next time.

10/10 Eccellente

Patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Patricia, it's delightful to hear you consider Hyatt Regency Buffalo a very nice place. We are pleased to have met your expectations and look forward to welcoming you back soon.

10/10 Eccellente

Jennifer

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient to key bank center. Check in was so easy! Staff was so polite
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Jennifer, it's wonderful to know you found check-in at Hyatt Regency Buffalo a breeze and appreciated our prime location. Our team members strive for politeness and it's gratifying that you recognized their efforts. We hope to welcome you again soon.

10/10 Eccellente

Jill

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 13 mar 2024
Thank you for the great rating, Jill!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Regency Buffalo! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 Scarso

Jillian

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
There are NO OUTLETS in the room. None next to the bed, walked around the room and only found one very inconvenient location. In this age, every hotel room I have ever stayed in for the last 10 years, always has outlets readily available next to the beds.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Jillian, we appreciate your candid feedback regarding the availability of power outlets in your room. A convenient layout is certainly something we aim for, so we're sorry to hear your experience fell short due to the placement of sockets. This is incredibly valuable feedback which we will take into account as we continually seek to improve our guests' stays. We hope to have the opportunity to serve you better in the future.

10/10 Eccellente

Tyler

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Tyler, we're thrilled to see that you've had a splendid experience at Hyatt Regency Buffalo. We strive to provide our guests with top-tier service and seeing your perfect rating absolutely makes our day. We hope to welcome you back in the near future.

2/10 Terribile

Curtis

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 23 mar 2024
We appreciate your feedback, Curtis.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Soddisfacente

Caroll

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Caroll, we appreciate you sharing your rating following your stay. Feedback is essential for us to understand the areas where we might improve. We'd love to have the chance to provide a more remarkable experience on your next visit.

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Room 919 the drain needs to be cleaned out. Toilet paper holder is broken.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 1 mar 2024
Jennifer, thank you for sharing these details. Regretfully, you experienced some maintenance matters in your room. It's pertinent issues like these that help us improve the overall stays for all guests. Your feedback has been noted and shared with our maintenance team members. We hope you'll give the Hyatt Regency Buffalo another chance on your next visit to Buffalo, giving us the opportunity to provide an enhanced experience.

10/10 Eccellente

Nicole

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in, very helpful staff. Maintaince man at night went above and beyond to help us
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 1 mar 2024
Nicole, thank you for sharing your excellent experience at the Hyatt Regency Buffalo. It's uplifting to know that our dedicated team members, including our night maintenance colleague, were able to go above and beyond to make your stay pleasant. Your kind words about the easy check-in process are also greatly appreciated. We look forward to welcoming you back on your next visit to Buffalo.

10/10 Eccellente

Jiaying

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great for bar exam takers! Even provide #2 pencils and sharpener! But lots of candidates will need to wait for the elevator every time start or finish the exams, if possible we can use the stairs
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 2 mar 2024
Jiaying, thank you for sharing your experience at Hyatt Regency Buffalo. We appreciate your understanding about the elevator wait times during peak hours. Our aim is to ensure every guest is well-prepared and comfortable, and we're glad that small details like providing pencils and sharpeners were helpful for you. We look forward to welcoming you back for your next visit.

10/10 Eccellente

Venkateswara

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 25 feb 2024
Venkateswara, thank you for sharing your review. We are thrilled to hear that your stay at Hyatt Regency Buffalo was good. Our team earnestly works towards delivering a top-notch experience for our guests and your feedback tells us we have succeeded. We look forward to welcoming you back again in the future.

6/10 Soddisfacente

Grace

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bathrooms do not have ceiling fans to minimize steam. Bathroom was covered in rust because of this. Rooms are in dire need to remodel
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 23 feb 2024
Grace, thank you for taking the time to share your experience with us. Recognizing the condition of the bathrooms and certain elements in rooms, we appreciate your insights. We constantly strive to maintain and improve our facilities. Your concerns are a valuable guide. Rest assured, our team is dedicated to ensuring comfortable stays and will be apprised of this. We hope you'll give us another chance to provide a more satisfactory visit.

8/10 Buono

Tracy

Viaggio di coppia
Great location!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Tracy, thank you for sharing your thoughts. It's wonderful to know that you appreciated the prime location of Hyatt Regency Buffalo. We aim to provide convenient and memorable stays for our guests and your review indicates we're succeeding in that regard. We hope to welcome you back for another enjoyable experience in the future.

4/10 Scarso

Cassandra

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This hotel has NO HEAT!!! My 2yr old and I ended up getting really sick on our trip because of it.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Cassandra, we regret to hear about the inconvenience you experienced regarding temperature control during your stay. The comfort and wellbeing of our guests are our utmost priorities. Your feedback will allow us to address this matter and take appropriate action to meet our guests' expectations more consistently. We hope to have an opportunity to better serve you in the future.

10/10 Eccellente

Josh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Josh, thank you for choosing Hyatt Regency Buffalo and taking the time to rate us. We take delight in ensuring an unforgettable stay, and it's a pleasure that it resonates with your experience. We eagerly await your return for more cherished moments. Safe travels!