8/10 Buono
Christopher
Viaggio di coppia
18 apr 2026
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was wonderful the property and food was top notch and the views are amazing. We really enjoyed our time but on our last day we had planned with a friend to pick us up from the resort and bring us to the airport I called and informed the front desk the night before and gave my friends information. Car model, name and plate . They said it was perfectly fine, we then checked out the next morning. Our friend arrived and the resort and staff at the gate proceeded to harass him and stopped him claiming to be an uber driver I walked over to the staff to inform them to check with the front desk and this is my friend . Around 5 resort staff at the gate circled his car and kind of intimidated him and kept claiming he’s an Uber. This lasted for 20-25 minutes in blistering heat with our luggage standing around with a flight to catch .. I can’t say anything bad about the resort but this last interaction left a really bad impression as they claimed we are liars. All this because they want you to use the taxi drivers they work with ( I don’t use taxi in Mexico because it’s a complete rip off) they eventually let us leave after arguing and circling the car and holding us at the gate. The resort staff was wonderful the whole trip and very kind .
Christopher
Soggiorno di 6 notti ad aprile 2026
