Hotel vicino a Caribbean Cinemas Metro - San Juan

“Personale estremamente gentile , stanza cozy e pulita . Acqua e caffè messi a disposizione gratuita degli ospiti .”

“Room was spotless, clean and very organized, great staff , excellent customer service and for me the security is always my top concern and it was very secure place, definitely this will be my home “mi casa” every time I go back home (PR). ”

“I love the wave and I am a regular client since 2014 but this time I regret to say the conditions of my room compared to the price asked were not fair at all. the room had a crazy humidity which forced to keep A/C on 24/24... it was not even possible to stand on your feet because of the slippery floor... furniture starts to get creepy because the few years ago renovation was cheap (like the table that was just painted...) ”

“Great. ”

“Had issues with the TV (not linked with the internet) & wanted me to go through settings and try to hook it up, eventually received new TV but took 2 days! The next day, came in from the beach to find the roof was leaking through the ceiling light. I tried to call the grounds but they shut their phone off and I had to go through Expedia to get any help. They were ignoring my text and phone calls. Eventually, when Expedia got in touch with them, the contacted me and moved me to another unit.”

“Casa Santurce è un posto ideale se volete sentirvi nello spirito di gruppo, il personale è molto accogliente ed attento ad ogni necessità degli ospiti e si crea un clima di inclusione molto piacevole sia che desideriate stare per conto vostro, sia che abbiate bisogno di un gruppo per fare esperienze insieme. La location è buona per raggiungere anche in autobus tutte le più importanti attrazioni intorno a San Juan, anche a piedi si reisce a visitare molti posti interessanti e ad accedere alle...

“Nice clean place close to all.”

“If you can go somewhere else, do it. Nobody works here. You are SOL if you need help. Our door was jammed multiple times and we couldn't get in. The parking lot is TINY & a huge liability if you're renting your car. They charged me hundreds extra when I paid for parking and an early check in. You can't get in touch with anybody. Don't waste your time here. Get a real hotel ”

“Very seamless process, nice quaint rooms for single or couples. Staff is friendly and everything is pretty nearby. Would recommend! ”

“Ok”

“Room was clean, staff are always very friendly. Hotel is short walking distance from everything in Condado but it’s not on the main road which is nice ”

“The unit was clean, cool and comfy. It's at the heart of Condado where almost every basic thing you need to get is just walking distance. The internet was slow with many interruptions, though. Our last night, the whole area didn't have power and there was no generator. A bit of a scare coz our phones were running out of juices. But the lights return on time around midnight just enough time to charge all our phones and electronic gadgets. Response to customer service call was quick but not all...

“Safe, comfortable ”

“I loved my stay here. Got there early for check in but I was able to leave my bag, change clothes and walk around the area. Every staff was amazing and helpful. Our room was perfect and clean”

“todo muy bien”

“Everything was amazing! ”