8/10 Buono
Vivienne
30 giu 2025
Mi è piaciuto: Pulizia e personale e servizio
I have mixed feelings on this property. I was very excited for the pool suite which was quite a bit of money to book. When we arrived, we noticed there are no windows for natural light within the room, so it was definitely something to get used to. We noticed housekeeping never visited our suite in the 5 days we were there. Certain lights didn’t work, and we had issues with our AC. Our shower was broken so we could only take extremely hot showers, and I mean boiling. After 3 days we finally had the issue fixed, but it was slightly inconvenient. We also had to ask for it to be fixed multiple times and tried explaining it was broken prior to us entering the room, but it seems as though we were looked at as the one who damaged it. The power also went out a few times which was scary since its pitch black with no windows. However, whoever helped us eventually correct the issue (may have been the owner) was quite friendly and accommodating. The staff also were pleasant to work with. It was beautiful decor inside and everything was well cleaned. Overall, we did enjoy our experience here, but hope in the future things are inspected and fixed prior to our stay. We hope to visit again in the future despite everything, as it was amazing to have our own pool in our suite!!! And the bed was comfy.
Vivienne
Soggiorno di 4 notti a giugno 2025