2/10 Terribile
Cher
Viaggio con la famiglia
21 nov 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checked in and right off the bat, the customer service was off. The clerk at the front (India nationality) was assisting another customer. Their exchange was really awkward as they weren’t talking to each other and the customer kept walking from away the counter so I assume he was a clerk but apparently he was being helped. If they had conversed with each other better, the situation wouldn’t be so awkward as it would clearly indicate to me that they were in the middle of a transaction. However, the customer was left to walk around. Kept staring at me. Told me to move back because the door kept moving where I stood. I got irritated so I just sat down until they finished. When I got up, there was no apologies, the clerk simply just asked for my id. Then ask if I was going to park. Then mumbled something. I couldn’t understand so I asked. He said a card for incidental. Omg! How hard is it to talk. Entered my card, he gave me my room card and that’s it. No mention of amenities, breakfast, nothing. Got to our room and it smells like smoke. Kids were tired so I did not bother trying to get another room. Overall, kinda disappointed in customer service as most reviews have been good.
Cher
Soggiorno di 1 notte a novembre 2025