2/10 Terribile
Lia, San Rafael
6 set 2025
Non mi è piaciuto: Pulizia
Ive stayed here few times without any problem except last night. At 2am somebody was trying to open my door forcefully from the outside. It woke me up and I thought theyd realize in a few mins that it was the wrong door. They kept at it until I called out to say they have the "wrong door". At that, they left running down the stairs..I peeped out the window to see 2 women walking towards their car. I went bk to sleep. 30mins later, they came back doing the same thing. At this point I reached for rhe hotel phone to call reception. To my disappointment, the line was dead, no dial tone at all. I had to search on my cell.phone for the hotel number to call them and alert them of what was happening.. At the same time, panicking because of the 2 women oustside pushing on my door. The guy on duty tokd me hed be up after he finishes checking a guest in....like no sense of urgency whatsoever!
Almost 45mins later, no security shows up and I call them again. He told me he had just gotten back and was going to call me....like Seriously! According to him, those 2 women Do Not stay at the hotel and were partying at another room....so he chased them from the property. They told him they thought the party was in my room....like really? When I called out to them the first time, they still came back a second time.
I will NOT go back to this hotel. Security is NOT on their priority list at ALL..
Lia
Soggiorno di 1 notte a settembre 2025