Hotel vicino a Crystal Ice Palace - San Antonio

“The room keys were not properly created and had to be reset. Housekeeping comes every second day, although this wasn’t communicated at check in. The person at the front desk was not overly accommodating. The hard surfaces on the hotel room floor were sticky and dirty. Never again will I stay at this property.”

“Beautiful hotel, great area, clean clean rooms, free great breakfast, and friendly staff! I was satisfied and will be returning. ”

“Awesome very good”

“Fine”

“Very old building needs an update and breakfast was not great, customer service was good but the buildings furniture was old and looked dirty”

“Camas bastante comodas”

“Windows have plastic mini blinds and do not keep the bright outside lights from disturbing sleep. The elevator does not work and I was given a room on the 4th floor, even though I reserved a handicap accessible room. After the 3rd day of complaining, I was moved to a handicap room on the first floor. The bed was so low to the ground (about 10 inches) there’s no way someone with limited mobility would be able to ambulate from bed to wheelchair or walker. Also, shower did not work at all. Only way...

“Breakfast was good and my room hasn't availble for my 2 extra party members, so we got transfered to 2 connected rooms and it was appreciated and more convenient!”

“Roaches In room hole in wall in bathroom ”

“Clean room and staff very welcoming ”

“Break”

“It's okay”

“Very good property and a good price close to six flags etc”

“The rooms very clean , breakfast and easy to parking”

“Dirty. Room was gross. Times in bathroom were loose and coming up, room had stains throughout, there was a leak when you enter the hallway inside that the water was being caught by a trash bin, some motor parts were tucked in a corner of the inside, smelled like weed in the hallways, the carpeted stairs and hallways were filthy, a dead roach was in the corner for the 2 days i was there. Will never stay there again. ”

“When they say breakfast, they actually mean stale Cheerios, and watered down coffee. When you finally get into your room, you get hit in the face with a wall of smoke smell, we had to run to the store to get deodorizer and Lysol because we were scared to sleep in the bed. We made sure to wipe down every surface when we got back into our room because every time we got back into our room, there was a roach crawling around either on the counter or the floor.”

“I loved the cleanliness of the room and the pool was awesome!!!!”

“Except for the super loud music from a close by venue /bar it was a great stay. The music didn’t bother us but it may bother others . I ask for an extension and was granted two more hours at no charge Very content”