Hotel vicino a Grand River Rocks - Kitchener

“great heritage gem in KW”

“The staff was very thoughtful and courteous. The room was clean and very practical.”

“Somehow my phone number got put as a forwarded number to other guests if they had issues. I got 10-20 calls from other guests asking for help within 48-hours after I checked out until the staff corrected the problem. But very scary on how that could even happen. Nothing like that has ever happened to me before.”

“The restaurant has unbelievably slow service. The food is good and the people are nice, but I have stayed here quite a few times and it’s always the same story with the restaurant.”

“Because we were there on a holiday Monday we assumed the breakfast would be open for weekend hours. We were down at 9:15 and told them that 13 more from our party were coming down. They said they closed breakfast at 9:30. But, the lovely lady in charge of breakfast hustled to add fresh food and set up tables. That was pretty incredible. Some of the clean up staff gave us side eye, but it worked out.”

“I booked the hotel based on location. The breakfast was average, not sure if the eggs were powdered eggs. The room was clean. The window screen was broken, luckily it was too early for bugs.”

“There was a prostitute in the hotel room next to me. Men coming to the room every 20 minutes. As a business woman travelling alone it was very unsettling. I did call to complain, they tried to resolve the situation but after the issue continued I requested to move rooms at 11pm. I was appreciative of them being able to accommodate me in a different room.”

“Missed it!”

“Good location, clean and comfortable rooms.”

“Fresh and replenished quick! Nice selection.”

“My best stay so far in the Waterloo area. Many other options in the same price range are clearly not as good.”

“The perfect small town home away from home, and so many wonderful places to check out nearby. The place was thoughtfully decorated, the bed was comfortable, the two nights sleep were incredibly peaceful. Both breakfasts, eggs Benny sandwich on croissant and French toast, were homemade and super fresh. They tasted gourmet and so perfectly seasoned. Kimmie and James were perfect hosts. We almost didn't want to check out our final morning. Can't wait for our next stay.”

“Bed was comfortable/ clean. Room had good air flow and temperature was comfortable. Bathroom set up was nice - sink outside the toilet/shower. My room had a kitchenette (without dishes) which was nice.”

“The property was terrible. The king bed in my room was partially broken, the carpets stained, and the furniture and couch were beaten and stained. The sliding door didn’t latch properly, and barely opened or closed. I wouldn’t EVER stay there again.”

“The bed hurt my back. I could not have a full night sleep.”

“Staff friendly. You can tell this super 8 has tried to do some updates but still feels dated. ”

“Used to be a great deal to stay at residences for ball tournaments very cheap, but knowing what you’re getting. Now they charge hotel prices without offering any hotel perks or conveniences. Single beds are garbage, paper thin walls and the tv picture and sound in every room for our team cut out and froze every 14 seconds. Really disappointed this time around. If we’re paying hotel prices, we will just stay at an actual hotel next time. Big positive was the lady at the front desk was fantastic...

“Room was great. Amenities were great. The breakfast was lacking. No bacon/coffee!!”

“Great place and location ”