Hotel vicino a Grandview Forest Park - Tacoma

“I booked the hotel and then canceled it. I called the front desk for the cancellation and they told me that they would cancel and refund with a penalty. Half month later, I noticed that I did not receive the refund. I called them and contacted Expedia. But, very surprisingly they said they would not refund anything. I explained again and again what happened and what the hotel had told me before. Finally they said ”

“Very clean room, nice location ”

“Breakfast was stale English muffin and luke warm coffee. Didn't bother to try it my second morning. Disappointed. ”

“A lot of noises the blankets itched the bathtub had no curtains ”

“Continental breakfast I don’t believe it qualifies to be called a continental breakfast. It’s a nice little snack, but far from my breakfast.”

“Rooms smelt bad & the room wasn’t cleaned properly. Otherwise okay hotel ”

“The room was clean but smelled VERY strongly of cleaning product chemicals when we arrived at 5pm. We left and returned at 9pm and the smell was still strong. It is directly across the street from EQC casino and a busy road so it is VERY loud. We could not sleep the entire night. They require a $60 in cash only deposit that you get back at check out. Just fyi. The parking was easy and close to the room. There were rooms designated on the bottom floor for people with disabilities that were...

“there check in took 3 hours and i had to come back the next dsy to get my cash deposit”

“The staff was nice and understanding helping me out when needed. ”

“Personale maleducatissimo! Non trovavano la nostra prenotazione e il ragazzo alla reception invece di cercare di risolvere il problema giocava col cellulare”

“Could not enter lobby. Had to do transaction through a "ticket window". Had to sign the back of a "paper". He said he needed that for expedia. Room was horrific soiled bedding, cigarette burns in bedding, etc. People walking on the outside of rooms looking in the windows. I went back to the window and told him I wouldn't stay there and that I wanted a refund. He said he would ask Expedia to refund it.I just wanted out of there. Actually very scared and uncomfortable.”

“Pictures are deceiving on website.. I paid for a jetred tub room-unable to use- no way to plug tub up.. fridge had loud hum all night, premises and hallways dirty, full of teash- due to the hotels.com website incorrect advertising- there is a Sunshine I and a Sunshine II.. Sunshine I took my money, but didnt have jetted room, stated they were unable to refund money- so sent me to Sunshine II.. who didntcallow dogs (I have a dog and paid extra deposit at Sunshine I). Manger made an 'exception'...

“I never received the instructions to get into the room and they have no responses to any messages. ”

“beautiful lobby area with fire place and bar, central to everything downtown, very attentive staff and a yummy restaurant on site ”

“Definitely one of the nicer courtyards we have visited ”

“The hotel needs a good cleaning. The staff were very standoff’ish and seemed to go out of their way to ignore everyone. Refreshment center was a mess, and no one seemed to be refreshing or restocking it !!!”

“After the recent remodel, this is a great, affordable option. The on site restaurant and bar is fantastic, and the rooms are fresh and comfortable. They did a great job updated this property and is now my go to hotel with an awesome location as well being close to bars and restaurants. ”

“The staff was excellent and very helpful. The room was clean. The breakfast was very good. ”