Hotel a Hazel Crest

“The staff was polite and welcoming upon arrival. The facilities appeared clean and reasonably well kept. The complimentary breakfast was extremely helpful and well done every morning. There is a place for customers to sit outside and even a place for customers to smoke in a different area outside away from the non-smokers that wanted to sit outside. There is ample parking and the place is about 2 minutes from the highway and a major truck stop which made it very easy to get to and it felt very...

“Friendly staff. Clean comfortable room, nothing exceptional, nothing bad. Construction next door as of 6/20/26”

“One of the better chain hotels we've stayed in. My husband finds it hard to sleep and he had the best night's sleep in years. The bathroom was a bit small but the bench space is big and so was the room. The staff were also very friendly. Highly recommended.”

“Staff was pleasant and helpful. Ice machine was down due to recent power outage from severe weather and staff obtained ice from kitchen for me (above and beyond effort).”

“The bedding could use an additional pillow top for comfort and the front desk could make a phone call to the guest after check in to see if there is anything they may need.”

“Clean space nice staff”

“The room and hotel were clean. The hotel was quiet. Breakfast was a little disappointing according to my teen son, but would still stay here again if passing through.”

“We checked in on a busy night with a fatigued staff but everyone was super positive and calm. Great breakfast. ”

“This hotel has a lot of potential, but my stay was unfortunately disappointing. The toilet didn't flush, the air conditioner was so weak that it did not cool the room, and the bed frame had a metal spike sticking out that actually took a chunk of skin off my leg. What frustrated me most was that the staff already knew about these issues. The front desk explained that they are actively replacing the air conditioners and have already started changing some of the bed frames because of similar...

“The front entrance was shut down due to construction and they are updating. This is very needed. Smoky all over. Only upside was the room, it was neat and clean. Casino had one very small area that was smoke free.”

“Great place to stay, near everything, friendly staff. Elevator was out of service for only half a day for maintenance.”

“Rooms were stinky not recommended”

“The hot tub faucets leaked and the towel rack in the bathroom was broken, and the room was very dark.”

“Tv’s aren’t equipped with apps or Bluetooth. So you’ll have to look at the guide the old fashion way. Other than that, everything was great!”

“I had 2 rooms, one was a king which was ok besides the toilet running all night, but the other was horrible. It was 2 double beds and the room smelled horrible. The TV was unplugged and it's not the type you can just plug in. The night stand had outlets built into it but as soon as we plugged in our charging cable for our phone it sparked so I had to unplug the whole table so nothing would catch fire. Everytime I would call to front desk he would tell me he was busy with a customer.”

“Stay here if you want to hear intimate moments of your neighbors waking you through the night. I'm not a prude. The walls and doors are paper thin. Dirty entry to building.Dirty halls, Dirty room. Moldy shower. Yellow gunk, hair and God knows what else thriving behind the bathroom door. The elevator cried with every move, beat up, wallpaper ripped, chunks of paint knocked off the sad walls. The whole place smelled like dog pee. This needs torn down or shut down and sanitized and rebuilt. Gross.”

“The pool is DANGEROUSLY over chlorinated. One of the children in our group actually had a reaction. You could not breathe and our eyes burned!!”

“Check your bed but other than that was good”

“When we got to the room we couldn’t use the TV. I had to throw away my food because the fridge stop working it was hot inside the fridge. so I didn’t think the food from Kentucky fried chicken was safer to eat. and the juices safe to drink after it was so warm in the fridge. I requested a late check the lady at the front desk said she could honor it. Until 1 pm, But I arrive back at about 12:15 and could not get in the room where all my things. I didn’t have a microwave in the room that was...