Beautiful hotel which was full of features and the decor was fantastic.
However, we were unfortunately in a room (10) next to some sort of service room, and there was a very annoying and loud humming noise which went on all night.
We complained to receptionist in the evening (they admitted it wasnt the first complaint they'd had about it) but they said unfortunately they were full so couldnt move us, but would sort something in the morning. After a terrible nights sleep, we checked out and the receptionist acknowledged the fact we'd complained about the noise, but said there was nothing they could do for compensation as we booked through Hotels.com. which didn't feel like great service. To be honest, they were pretty dismissive, which considering there had been previous complaints, feels poor.
Disappointing, as other than this the hotel was lovely, but being able to sleep is pretty much key!