Hotel vicino a Kelsey Park - Londra

“S”

“Lovely decor and clean room really enjoyed my stay ”

“our room was dirty and lacked all the amenities that were listed in the booking page. we didn’t care about not having a dryer or an iron (since we were only staying for 5 days) but we didn’t even have a hairdryer !!! we asked the staff to get us one multiple times but we got pretty much ignored since we never got it. it wasn’t even possible to check in at a different time even if they had it as an option in their booking page and even sent us an email asking us about our arrival time to adjust...

“The property was directly across street from main train station which takes you into London. Family room too small for family of four. No space to walk around bed. Expected 2 twin beds and a double bed but got one twin bed and a cot which was between the twin and double bed and you had to crawl across bottom of bed to stand on whatever space that was not occupied by suitcases. This should be a triple room rather than a quadruple family room ”

“Unable to check in and spent hours infront of property. Sent ID's to complete check in procedure only to be told no rooms available. Also address is not correct and you will be taken to an office and not an apartment. BE CAREFUL ”

“Ho prenotato un monolocale con una cucina. All'arrivo ci hanno dato una camera familiare con due letti singoli. La camera prenotata io dovrebbe avere un letto king size visto che eravamo due adulti. Ho spiegato al reception diverse volte e sempre loro risposta era we will inform management. Abbiamo soggiornato 3 giorni senza nessun soluzione e ultimo giorno ci hanno rimborsato 15 £. Pulizia della camera non è abbastanza. All'arrivo abbiamo trovato capelli in bagno e il pavimento non lavato....