Hotel a Kinasa

“This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.”

“極為親切且獨特的下午茶點與晚上的燒酒，一定不能錯過!”

“The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm. ”

“スタッフの対応が親切で素晴らしかったです。”

“This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.”

“Struttura molto completa, ricca di servizi di ogni genere, la camera era di una dimensione perfetta per due persone, molto consigliato per chi vuole esplorare Nagano e dintorni senza rinunciare al comfort ”

“Wonderful hot springs. ”

“The staff were very responsive and friendly. The hotel was also very warm and inviting - they lit the fireplace on some nights and there were fun amenities in the lobby like hammocks and a foosball table. My 9 year old daughter loved the kid's club and was there before dinner everyday. My husband and I also loved the gym - it was very clean and well equipped. The onsen was also wonderful, especially the outdoor section. The breakfast buffet selection was very wide and we needed a couple of days...

“Great location, very clean and great customer service!”

“とても清潔でスタッフの方々の笑顔がとても印象に残ってます。朝食のスタッフの方に、「ライブラリーから妙高山がとてもきれいなのでコーヒーをお持ちになってどうぞ」と仰って頂き、おもてなしの心を感じました。”

“Bellissimo hotel in centro, a pochi minuti dalla stazione. Stanza moderna, ampia e pulita. Beauty kit fantastico. Staffa accogliente che parla inglese. Colazione con vista spettacolare sulel montagne, di qualità eccellente”

“The room was very clean and staff very nice. ”

“温泉もよくゆっくり出来ました。”

“Everything perfect, the breakfast was included at an incredible price! ”

“Great hotel”

“Spacious room, good breakfast, good location.”

“Un moment merveilleux en famille dans cette auberge traditionnelle très bien situé à seulement quelques pas du temple. Le couple qui tiens l'auberge est charmant et très accueillant. Les Onsen sont très propre. Pour une expérience authentique, nous recommandons ”

“Perfecto. Magnífica ubicación. Muy buena atención por parte de los anfitriones. Se respira tradición desde el primer minuto. ”

“Excellent service, clean room, good facilities and lovely location.”

“Clean room and nice amenities”