Hotel a Lansing

“Front desk associates all very nice and accommodating”

“I rarely leave negative reviews, but this hotel was so disgusting that I feel obligated to warn other travelers. From the moment we walked through the front doors, I was horrified. The carpet in the lobby and hallways was absolutely filthy. I have never seen hotel carpet in such poor condition. It looked like it hadn't been cleaned in years and made an awful first impression. Unfortunately, the room was even worse. Everything was outdated, worn out, and visibly dirty. There were stains on the...

“Check in was fast and the staff were friendly and helpful. Breakfast was okay, standard food, they had a pancake maker.”

“Very dirty”

“The hallways were really dirty, but the security guard said they were remodeling the second floor...still the first floor could have at least been vacuumed during that time”

“I have stayed at other Sonesta locations, but this property did not appear to be ready for guests. There were areas where chunks of paint were missing or just not covered, among other things and it made the room look dirty. There was mold in the shower. The elevator smelled. There was water dripping from the lights behind the front desk. Also, there was a storm this night, so it knocked out the power in the entire hotel, so the room got hot because there was no AC. I understand that is out of...

“I booked a smoking room and got a non smoking room then I had made.food for me.and my partner to save in good cost and couldn't even use the microwave because it was broken had no tables or chairs to sit at no coffee pot couldn't watch TV because you had to pay to watch the TV and the place had roaches and I was not able to get my money refunded as I couldn't stay there it was that unpleasant”

“Well the only problem was the showers. We only stayed one night traveling through. I just wanted a bed and shower. The bed was great the shower was cold. I stop to let them know on the way out the shower was cold. He said oh yeah the whole second floor has trouble with the shower settings lol. He said you have to barely turn the handl on to get the hot water. If you go by the past the blue to the red it's cold. I tried multiple locations on the valve just not barely on. I would have gladly...

“Erin is best employee and the the real kind younger dude with glasses. Everyone is ignorant.”

“I liked the staff. The breakfast had staff always present which was nice, because the pancake machine wasn’t working right. The toaster was too small for the bread. It would only toast half of it at a time and then you had to reinsert the other end(only 1/2 fit). I stayed there two nights and the pool was NEVER available! I feel like there should be someway to notify members. I don’t like paying the same amount for a room that doesn’t have that available as that is a primary reason I...

“I will not be returning.”

“Do not stay there. Bunch of Drunk Hispanics and they canceled my booking and did a reversal that’s gonna take days to get and put me and my kids out to accommodate other guest. Taking legal action. The management/Indians are rude as sh!t also. I’ll never go back.”

“Hotel room was disgusting, sheets had stains bathroom not clean… front desk staff was VERY nice though. We ended up leaving and getting a refund”

“Convenience”

“Vale il prezzo che si paga. Nel mio viaggio itinerante nel Midwest, ho alloggiato in hotel di categoria superiore (e di catene molto note) con un livello di pulizia decisamente inferiore. Si trova vicino a una buona steak house. Check-in e check-out molto veloci. Consigliato, se si è in zona”

“The pool area gets super hot/ humid in the summer. The area could benefit from an a/c system or an exhaust system to control the chlorine fumes and uncomfortable temp. Not bad when you're swimming, but if you are watching the kiddios it's not a great guest experiences.”

“Check in was smooth and easy. The room was clean with nice amenities and features including a fridge, microwave and conveniently located plugs for charging your devices”