Hotel a Lansing

“Front desk associates all very nice and accommodating”

“Very dirty”

“Decent rooms”

“I rarely leave negative reviews, but this hotel was so disgusting that I feel obligated to warn other travelers. From the moment we walked through the front doors, I was horrified. The carpet in the lobby and hallways was absolutely filthy. I have never seen hotel carpet in such poor condition. It looked like it hadn't been cleaned in years and made an awful first impression. Unfortunately, the room was even worse. Everything was outdated, worn out, and visibly dirty. There were stains on the...

“I booked a smoking room and got a non smoking room then I had made.food for me.and my partner to save in good cost and couldn't even use the microwave because it was broken had no tables or chairs to sit at no coffee pot couldn't watch TV because you had to pay to watch the TV and the place had roaches and I was not able to get my money refunded as I couldn't stay there it was that unpleasant”

“I have stayed at other Sonesta locations, but this property did not appear to be ready for guests. There were areas where chunks of paint were missing or just not covered, among other things and it made the room look dirty. There was mold in the shower. The elevator smelled. There was water dripping from the lights behind the front desk. Also, there was a storm this night, so it knocked out the power in the entire hotel, so the room got hot because there was no AC. I understand that is out of...

“Check in was fast and the staff were friendly and helpful. Breakfast was okay, standard food, they had a pancake maker.”

“Well the only problem was the showers. We only stayed one night traveling through. I just wanted a bed and shower. The bed was great the shower was cold. I stop to let them know on the way out the shower was cold. He said oh yeah the whole second floor has trouble with the shower settings lol. He said you have to barely turn the handl on to get the hot water. If you go by the past the blue to the red it's cold. I tried multiple locations on the valve just not barely on. I would have gladly...

“The room was dirty they left us 0 wash clothes, 2 towels, there was pubic hair on the shower wall, door jams rusted out, the shower head was dirty, we had 1 bar of soap, no shampoo, no conditioner, sheets were stained, the floors were unswept and coming apart, the ceiling had stains and cracks, and the fire alarm went off at 11 pm with no inconvenience discount”

“Ok”

“Hotel room was disgusting, sheets had stains bathroom not clean… front desk staff was VERY nice though. We ended up leaving and getting a refund”

“This place is a dump. Trash everywhere. Room dirty & insects inside. Do not stay at this place”

“Horrible Customer Service”

“Vending machines were not working. Also the sausage and egg option for breakfast was not very appealing. Room was very clean and the air conditioning worked great!”

“All was excellent except I couldn't get the thermostat to work. It kept cooling and the only way that I could stop it was by turning it off. I reported it to the front desk but they couldn't fix it either. I will still stay there in the future.”

“Vale il prezzo che si paga. Nel mio viaggio itinerante nel Midwest, ho alloggiato in hotel di categoria superiore (e di catene molto note) con un livello di pulizia decisamente inferiore. Si trova vicino a una buona steak house. Check-in e check-out molto veloci. Consigliato, se si è in zona”

“Was very quiet and comfortable and had the best shower!”

“Excellent service from Erica”

“La struttura è sicuramente una delle migliori della zona di Chinatown. L’albergo è pulito e ben tenuto a 300 metri dalla fermata Red della metropolitana (3/4 fermate dal Loop). Ottimo rapporto qualità prezzo. I dintorni non sono il massimo e occorre prendere i mezzi per arrivare al centro ”