Esterni
Controlla disponibilità

Recensioni per Grand Sapphire Hotel & Banqueting

3 out of 5
Grand Sapphire Hotel & Banqueting
45 Imperial Way, Croydon, England

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 246 su 692 recensioni" "
Valutazione di 8 - Buono. 218 su 692 recensioni" "
Valutazione di 6 - Soddisfacente. 103 su 692 recensioni" "
Valutazione di 4 - Scarso. 65 su 692 recensioni" "
Valutazione di 2 - Terribile. 60 su 692 recensioni" "

8,2/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Florasol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Reservations, il giorno 11 dic 2019
Dear Florasol, thank you for sharing your feedback on Expedia after your recent stay. Thank you so much for the perfect rating. This will be shared with the team, who will be thrilled. We look forward to welcoming you back to Grand Sapphire soon. Kind regards, Reservations.

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Recently renovated, the hotel provided my family of 4 with a quiet, spacious, and safe place to spend the weekend. The staff was friendly and accommodating. The complimentary breakfast was great and the secure/free parking was appreciated. Would stay here again, thanks!
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Roger

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic staff; Hotel situated in Industrial estate .Company next to hotel moving skips around .I had zero view from my room window due to a huge stack of skips.Breakfast ok.Parking provided by hotel excellent .My room was compact with all expected facilities.check in/out no problem.Hotel generally in good condition and clean and well maintained.
Soggiorno di 1 notte ad aprile 2024
Risposta di Reservations , il giorno 29 apr 2024
Dear Roger,thank you for your review, we're glad you had a great experience with us and hope to welcome you back soon!Kind regards, Reservations

2/10 Terribile

Meagan

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia e personale e servizio
We booked through Expedia, but first called the hotel to ensure it was pet-friendly, as it was listed so on this website, but not specified on their own. We were assured it was, and proceeded to book. We then took a pricey cab ride from the airport to this hotel, and were checked in while holding our dog; when we went to get into the elevator, the front desk attendant said we couldn't bring our dog with us... as if we should leave him somewhere? It turns out the hotel is not pet friendly, and when I explained to the front desk that we checked ahead of time, she called a manager, and neither were concerned about the misinformation, just told us we couldn't stay, and said "there's other hotels around". After 30 mins of us sitting in the lobby with our suitcases and dog, we found other accommodations, and asked if they would mind calling us a taxi. It was now a new front desk attendant, and he said he would call and that they'd cover the taxi fare, we'd just have to submit a receipt to the manager's email. We moved to our new location, emailed the receipt, received an email back that we'd hear from them soon, and then did not. After following up again, we still haven't heard anything from the managers, and it's clear they don't see a problem with how any of this was handled. Really disappointed in the lack of service here, but glad we found something better.
Soggiorno di 7 notti ad aprile 2024

8/10 Buono

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Breakfast was bland , room was cold and damp
Soggiorno di 1 notte ad aprile 2024
Risposta di Reservations , il giorno 28 apr 2024
Dear Michael,,thank you for taking the time to post your review, we hope to welcome you back again.Kind regards, Guest Relations

10/10 Eccellente

Theresa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
lovely hotel, nice and quiet and peaceful, staff is really helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Reservations , il giorno 8 apr 2024
Dear Theresa, thank you so much for your review, we're delighted you had a great experience with us and look forward to welcoming you back soon!Have a lovely weekend!Kind regards,Reservations

8/10 Buono

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good Shower, - within walking distance of a Retail Park with places to eat. - Good early Breakfast - Reasonably Secure Parking -
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 8 apr 2024
Dear Kevin ,thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon!Kind regards, Guest Relations

6/10 Soddisfacente

Zeby, Triangle

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Around nosy day time
Soggiorno di 4 notti ad aprile 2024
Risposta di Reservations , il giorno 7 apr 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 Soddisfacente

Zeby, Triangle

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a marzo 2024
Risposta di Reservations , il giorno 8 apr 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 Buono

Nancy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our second time around. Staff are attentive and with good service. Complimentary breakfast is most vital, thank you and parking is free, so good.
Soggiorno di 4 notti ad aprile 2024
Risposta di Reservations , il giorno 7 apr 2024
Dear Nancy, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Buono

Nicola

Mi è piaciuto: Pulizia, personale e servizio, servizi
Booked suddenly due to family issues, as a single female I felt very safe at this hotel. It had a late check in and a later check out up to 11am with express checkout which I used. I liked : Gated free parking with night time security -value for money double room -complimentary bottled water as well as tea, cofffee, shower gel, shampoo -small fridge in the room -blackout curtains -lovely hot shower -do not disturb / please make up my room options -guessing 32 inch TV with satellite channels so screen big enough to comfortably view from bed My only negative critisms were -stain on one of the towels -string smell from the kitchen permeated the room of curry whilst not unpleasant it made my clothes smell the same after just 1 night and also being neuro-diverse with ADHD and Autism, I have a tendency to avoid strong smells so was hard to sleep
Soggiorno di 2 notti ad aprile 2024
Risposta di Reservations , il giorno 7 apr 2024
Dear Nicola, thank you so much for leaving such positive feedback regarding your recent stay and we look forward to welcoming you back very soon. Kind regards, Guest Relations

6/10 Soddisfacente

Michael

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Breakfast buffet options were more limited than other free breakfast buffets around the area,quality was lower aswell which was unfortunate The hotel staff were great and very accommodating Rooms were clean and tidy
Soggiorno di 2 notti a marzo 2024
Risposta di Reservations , il giorno 2 apr 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

2/10 Terribile

Zeby, Triangle

Viaggio di gruppo
No have privacy in room . They can open any time open room without permission.
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 2 apr 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

6/10 Soddisfacente

Albert

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 2 apr 2024
Dear Albert, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Buono

Graham

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Noisy workmen outside until 2300.. Neighbouring clients noisy until 1am. But otherwise comfortable and good value for money.
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 2 apr 2024
Dear Guest, thank you for your feedback and I am sorry that your stay was disturbed by the noise in the local area. I want to assure you that, what was experienced on your recent stay with Grand Sapphire is not the norm and I sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Eccellente

aadam

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean hotel, friendly staff especially Zamin. I would definitely visit again.
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 25 mar 2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

6/10 Soddisfacente

Leon

Non mi è piaciuto: Personale e servizio
The room in my view is standard (it was supposedly executive). Not exactly what the pictures look like, but similar minusing a few things. Very cheap bedding and pillows. Hot water in the shower did not come on. Greasy headboard. Tap water in the bottle of water provided. The recpection area and hallways are nicely decorated. However, what i didnt like the most was, whilst checking in I was randomly told there is a £100 deposit for the room, refundable depending on damages. I initially thought that was weird as I never saw any clear mention of this whilst making my reservation and felt more singled out then an official requirement. Plus the room really had nothing of that value to break. What i did notice in the room was a sign that says there is a £100 fine if you smoke in the room. Apon checking out i thought they would want to check the room before returning my deposit. This wasn't the case and it was returned immediately. Therefore i can only assume the £100 deposit was not for damages but a pre assumption that because of my skin colour/appearance that i would smoke in the room. I did not appreciate that. You need to be very clear in why you are taking money from your visitor's.
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 25 mar 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Buono

inder

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Cannot lock doors
Soggiorno di 2 notti a marzo 2024
Risposta di Reservations , il giorno 25 mar 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

4/10 Scarso

MONIQUE

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Firstly the hotel does not respond to any emails or messages previous to check in. The room did not have an iron or hangers or enough towels, and no refrigerator. We had to ask for all of the above. The sink was cracked and the shower had mold. I wouldn't suggest staying here for more than a day If you are looking for comfort. The linens on the bed was simply a duvet and a top sheet not even a fitted sheet. Breakfast was ok, it consisted of boiled or fried eggs, yogurt, toast, cereal, mini hotdogs and beans. Supplies ran low after the first hour and wasn't replenished and you had to ask. The staff was extremely polite to their credit but I wouldn't stay there again.
Soggiorno di 4 notti a marzo 2024
Risposta di Reservations , il giorno 25 mar 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Eccellente

labib

Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 12 apr 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Buono

colin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Functional midweek accommodation, complimentary breakfast just average
Soggiorno di 1 notte a marzo 2024
Risposta di Reservations , il giorno 18 mar 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Worth a stay in this hotel. Friendly and approachable staff (Zamin). Complimentary basic stuff are provided. Clean and lovely hotel.
Soggiorno di 3 notti a marzo 2024
Risposta di Reservations , il giorno 8 mar 2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

10/10 Eccellente

Isha

Soggiorno di 2 notti a febbraio 2024
Risposta di Reservations , il giorno 25 mar 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Eccellente

Tony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was Excellent
Soggiorno di 1 notte a febbraio 2024
Risposta di Reservations , il giorno 23 feb 2024
Dear guest, thank you for your feedback, we're glad you enjoyed your stay with us and hope to welcome you back soon! Kind regards

8/10 Buono

Simon

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations , il giorno 20 feb 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 Buono

Mr C

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Basic comfortable hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di Reservations , il giorno 20 feb 2024
Dear Chris, thank you for taking the time to post your review, we hope to welcome you back soon! Kind regards

10/10 Eccellente

Sebastiano

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really friendly and helpful receptionist and staff ever, lovely and great first impression of the hotel Everything was exceptional. It was clean, stylish, roomy with excellent service. I really enjoyed staying at the Grand Sapphire Hotel, I highly recommend it and I will come back for sure
Soggiorno di 1 notte a febbraio 2024
Risposta di Reservations , il giorno 12 feb 2024
Dear Sebastiano, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards,

10/10 Eccellente

Ernest

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing stay always. Quiet and easy and free parking.
Soggiorno di 2 notti a gennaio 2024
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 Soddisfacente

Daniel

Soggiorno di 1 notte a gennaio 2024
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 Eccellente

Shebl

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

10/10 Eccellente

Lakeeta

Soggiorno di 2 notti a novembre 2023
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

4/10 Scarso

Glenn

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Adequate when heavily discounted.
Parking was virtually impossible when I turned up. Just a couple of badly parked cars that had left enough of a gap to squeeze into with barely an inch to spare. Check in was a bit of a chore with some insistence on the provision of a photo ID which I don’t carry habitually, something about it being in the terms but when booking through the Hotels.com App I hadn’t been aware of. The room was in need of refurbishment. No side tables by the bed despite having sockets either side of the bed which meant having devices charging up on the floor. The breakfast was really poor. A solitary dried up egg on offer. So I grabbed a couple of slices of curled up bread to toast and had with a coffee made from a packet of instant coffee by the kettle. No proper coffee. The juice wasn’t really juice, just some sort of squash, very watery and unpleasant. Overall the hotel looks the part until you scratch the surface and then you can see how cheap and nasty everything really is.
Soggiorno di 1 notte a gennaio 2024
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was a good time at the hotel. More can be done with the breakfast to ensure that everyone gets the same quality and quantity during the breakfast time frame.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay. Your feedback has been noted and will be used, where possible, for improvements to be made. Kind Regards, Guest Relations

8/10 Buono

Jacqueline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 8 gen 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

6/10 Soddisfacente

Shebl

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 8 gen 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 Eccellente

Sophia

Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 26 dic 2023
Dear Sophia, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

2/10 Terribile

Chris

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Disappointing stay
The room had a light which kept coming on at random points of the night, no logical reason to why it would flicker on but it was very disturbing. Twice, once in the evening and once at 6.30am a very loud fire alarm went off in my room waking me up. Again no logical reason to why it went off, there was definitely no fire though. I was made to pay a £100 deposit on arrival and one week later I am still waiting for this to be returned. If I hadn’t checked a bank statement I’d imagine this would have gone unnoticed.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 24 dic 2023
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Eccellente

jackie

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 20 dic 2023
Dear Jackie, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Eccellente

Ernest

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel
Stay here is amazing, less traffic noise, easy and free parking and friendly and efficient customer service.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 20 dic 2023
Dear Ernest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Eccellente

Lewis J

Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 19 dic 2023
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards

6/10 Soddisfacente

Anthony

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di Reservations, il giorno 16 dic 2023
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Eccellente

Mustakali

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 2 notti a dicembre 2023
Risposta di Reservations, il giorno 16 dic 2023
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 Soddisfacente

Corey

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Somewhat disappointed.
Me and my partner finally managed to book the deluxe double en-suite(executive) room the most expensive room there , it wasn’t as it had been shown in the pictures unfortunately, the tv screen was all blue and couldn’t be changed much even in the settings , the door to the room wouldn’t close properly, there always seemed to be a draft coming from one of the windows even when closed , some of the furniture and furnishings was dusty and dirty for example the sofa looked like it had never been cleaned it had a lot of stains on it and the closet door was really dusty , also part of the flooring on the left side of the bed looking at it was missing a part and which you could definitely hurt yourself in and or trip on but the positives are that the staff was nice and friendly ,they was quick and responsive with some issues we had , the overall design of the room and layout was pleasant . We have stayed in this hotel a few times now and have had a great experience but for some reason this room we had been looking forward to and was trying to book for sometime was unfortunately disappointing, the executive double room en-suite we normally get is great and hadn’t had any issues what so ever.
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 10 dic 2023
Dear Corey, thank you for taking the time to review us. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We hope we have the opportunity to welcome you back to Grand Sapphire in the future. Kind regards, Guest Relations.

10/10 Eccellente

Everton

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I thought the staff was very friendly…the room was vey cosy and warm. I would definitely stay there again. Martina, was a friendly staff member who helped me stay in my room for an additional night
Soggiorno di 4 notti a novembre 2023
Risposta di Reservations, il giorno 16 dic 2023
Dear Everton, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the kind words to our staff. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

6/10 Soddisfacente

Eyrún Lilja

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e comfort della camera
Fair price
The room was dirty. They were stains everywhere in the room on the curtains, bed and floor. The bathroom was fine, but the beds were really uncomfortable. The staff was really friendly and nice.
Soggiorno di 6 notti a novembre 2023
Risposta di Reservations, il giorno 10 dic 2023
Dear Eyrún, Thank you for taking the time to give your feedback following your recent stay with us. I am sorry to read we did not fully meet your expectations while you stayed with us. Your feedback has been noted and will be used, where possible, for improvements to be made. Our guests' satisfaction is very important to us. Kind regards, Guest Relations.

10/10 Eccellente

Adeela

Soggiorno di 1 notte a novembre 2023
Risposta di Reservations, il giorno 10 dic 2023
Dear Adeela, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

6/10 Soddisfacente

jackie

Viaggio di lavoro
Non mi è piaciuto: Servizi
Did not like room, really uncomfortable mattress and the light in the bathroom couldn’t be switched off so bright light the whole night, furniture in room really scuffed and needs updating for the price and this was supposed to be executive suite
Soggiorno di 1 notte a dicembre 2023
Risposta di Reservations, il giorno 10 dic 2023
Dear Jackie, Thank you for taking the time to give your feedback following your recent stay with us. I am sorry to read we did not fully meet your expectations while you stayed with us. Your feedback has been noted and will be used, where possible, for improvements to be made. Our guests' satisfaction is very important to us. Kind regards, Guest Relations.

8/10 Buono

Fareed

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Reservations , il giorno 29 gen 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations