Esterni

Recensioni per ibis budget London Hounslow

3 out of 5
ibis budget London Hounslow
20-28 Staines Road, Hounslow, England

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 241 su 1002 recensioni" "
Valutazione di 8 - Buono. 344 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 215 su 1002 recensioni" "
Valutazione di 4 - Scarso. 92 su 1002 recensioni" "
Valutazione di 2 - Terribile. 110 su 1002 recensioni" "

7,2/10

Pulizia

7,8/10

Personale e servizio

6,4/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Francesco

Soggiorno di 4 notti a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 mar 2024
Dear Francesco,Thank you for taking the time to leave a positive review of your recent stay with us. We are delighted to hear that you had a wonderful experience at our hotel.Your satisfaction is our top priority, and we are thrilled that you found everything to your liking during your time with us. If you have any further feedback or if there is anything else we can do to enhance your future stays, please feel free to let us know.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Best regards,

2/10 Terribile

ILARIA

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Struttura che per il prezzo pagato e la posizione a Londra non meriterebbe nemmeno una stella. Camera per 3 persone che non raggiunge il livello di accettabile. Purtroppo siamo stati costretti, causa perdita di una coincidenza, a soggiornare una notte a Londra, con altre strutture piu comode e migliori tutte "full". Unica nota positiva la gentilezza del personale e la colazione piuttosto varia ad un prezzo accettabile. Sucuramente da non consigliare dove non intendiamo assolutamente tornare.
Soggiorno di 1 notte a luglio 2023
Risposta di Ramona - Receptionist , il giorno 19 lug 2023
Thank you for your feedback , Ilaria . We do apologies for any inconvenience cause !

8/10 Buono

Carlo

Mi è piaciuto: Pulizia e personale e servizio
E’ al centro di Hounslow vicino a negozi e servizi. Di basso prezzo per Londra, gradevole, non rumorosa. La stanza è piccolina ed il bagno separato dalla doccia e col lavandino in camera possono rappresentare un problema. Personale cortese e disponibile. Colazione continentale buona.
Soggiorno di 5 notti a ottobre 2021

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Soggiorno di 4 notti a febbraio 2020
Risposta di Kishor SHIMPI, il giorno 19 feb 2020
Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you in the near future. Kind Regards, Kishor SHIMPI Assistant General Manager

6/10 Soddisfacente

jgiuseppe, living in italy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room comfortable and clean. Close to underground and buses. All staff friendly and helpfull. Only bad thing is the constant noise of the planes flying right above the hotel,but fortunatly not during the night hours. Was my 3rd stay,and will use it again. Good value for money .
Soggiorno di 3 notti a dicembre 2019
Risposta di Kishor SHIMPI, il giorno 10 gen 2020
Thank you for the review ! We do apologies that our hotel did not meet your expectations and we hope to see you back soon ! Kind Regards, Kishor SHIMPI Assistant General Manager

6/10 Soddisfacente

Simmaco, Marcianise (Caserta)

Viaggio con la famiglia
Camera soddisfacente, unico neo il lavandino, in camera e molto piccolo. Doccia e wc ok.
Soggiorno di 2 notti a dicembre 2019
Risposta di Kishor SHIMPI, il giorno 31 gen 2020
Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you in the near future. Kind Regards, Kishor SHIMPI Assistant General Manager

8/10 Buono

Fabiana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a ottobre 2019
Risposta di Kishor SHIMPI, il giorno 4 nov 2019
Thank you very much for the fantastic review. I am so delighted that generally you had a great stay with us. Hope to see you again soon. Kind Regards, Kishor SHIMPI Assistant General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2019
Risposta di Kishor SHIMPI, il giorno 23 ott 2019
Thank you for rating us We are glad that you had a generally good stay with us and we hope to see you back soon ! Kind Regards, Kishor SHIMPI Assistant General Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Il prezzo è sicuramente la cosa che più mi è piaciuto, ma la pulizia no! Unica nota posivita le ragazze gentili alla reception e la colazione! Anche l'esterno al hotel è molto poco pulito . Ah la camera è veramente troppo piccola
Soggiorno di 8 notti a luglio 2019
Risposta di Kishor , il giorno 19 lug 2019
Thank you for rating us We do apologies if our hotel did not meet your expectations Hope to see you back soon Kind Regards, Kishor SHIMPI Assistant General Manager

10/10 Eccellente

Anita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comodità al giusto prezzo!
L'hotel si trova in ottima posizione ( zona 4 x chi utilizza oistercard) x visitare il centro di Londra ; la metro dista 2 minuti a piedi ed è diretta senza cambi verso le maggiori attrazioni della città. Davanti c è la fermata dell'autobus,mentre l'aeroporto di Heathrow dista solo due fermate di metro. Intorno all hotel si trova tutto dal supermercato al centro commerciale a bar e ristoranti. Camere pulite e silenziose. Ottimo compromesso tra comodità e prezzo. Staff gentile e sempre presente.
Soggiorno di 3 notti a luglio 2019
Risposta di Kishor, il giorno 19 lug 2019
Thank you very much for the fantastic review. I am glad to see that you had a great experience with our hotel and It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Hope to see you back again very soon with another great experience. Kind Regards, Kishor SHIMPI Assistant General Manager

8/10 Buono

Rodrigo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
amazing breakfast, specially thanks to Ms. Serviia for attention
Soggiorno di 2 notti a maggio 2019
Risposta di Kishor SHIMPI, il giorno 3 giu 2019
Thank you for the review Hope to see you back soon with another great stay Kind Regards, Kishor SHIMPI, Assistant General Manager

10/10 Eccellente

Heather

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were very friendly and accommodating to me after a long series of delayed flights. I was put in quiet rooms
Soggiorno di 3 notti a maggio 2024

6/10 Soddisfacente

Jude

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 mag 2024
Dear Jude,Thank you for taking the time to share your feedback. We appreciate your honest review and are sorry to hear that your experience was just average.We strive to provide the best possible service and accommodations for our guests, and we would love to understand more about what we could have done to improve your stay. Please feel free to contact us directly at so we can discuss your concerns and work towards enhancing our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,

4/10 Scarso

Temitayo

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 mag 2024
Dear Temitayo,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about the issues you encountered during your stay. Please feel free to contact us directly at [your contact information] so we can address your concerns and work towards improving our services.Your feedback is important to us, and we hope to have the chance to provide you with a better experience in the future.Best regards,

4/10 Scarso

Stuart

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I wouldn’t stay again. Bed very uncomfortable, mattress saggy and misshaped, pillows were as puffy as a towel. Very basic, very cheap looking, needs redecorated,
Soggiorno di 1 notte a maggio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 9 mag 2024
Here's a professional response for the provided review:Dear Stuart,Thank you for taking the time to share your feedback about your recent stay with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any discomfort you experienced with the bed and pillows. Your comments about the condition of the mattress and pillows are concerning, and we will address this matter with our housekeeping and maintenance teams to ensure that all bedding meets our standards of comfort and quality.Additionally, we appreciate your feedback regarding the overall appearance of our accommodations. We continuously strive to maintain high standards of cleanliness and comfort for our guests, and we'll take your comments into consideration as we work towards improvements.We understand your decision not to stay with us again, but we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.If you would like to discuss your experience further or provide any additional feedback, please feel free to contact us directly.Best regards,

4/10 Scarso

Jonathan

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Old, rundown hotel, needs some work. This also works to show a lot of the grime/dirt in the hotel. Closes to Heathroow by subway though
Soggiorno di 1 notte a maggio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 3 mag 2024
Thank you for your feedback, Jonathan. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address them with our team to ensure improvements are made where necessary. If you have any further details or suggestions you'd like to share, please feel free to let us know.

10/10 Eccellente

TOSHIO

Soggiorno di 1 notte ad aprile 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 mag 2024
Here's a professional response for TOSHIO's review:Dear TOSHIO,Thank you for your fantastic review and perfect rating! We are delighted to hear that you had an excellent experience with us.Your positive feedback is greatly appreciated, and we are glad to know that we met your expectations. We look forward to welcoming you back on your next visit.Best regards,

10/10 Eccellente

Sharaf

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Ramona - Ibis Budget Team , il giorno 29 apr 2024
Dear Sharaf,Thank you for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay at Ibis Budget Hounslow.Your positive feedback means a lot to us, and we're delighted that you enjoyed your time with us. If you have any further comments or suggestions you'd like to share, please feel free to reach out.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

8/10 Buono

Dionne

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 apr 2024
Dear Dionne,Thank you for taking the time to leave us a positive rating on Expedia. We are delighted to see that you had a good experience during your stay at Ibis Budget Hounslow.If there is anything specific that you particularly enjoyed or any suggestions you have for improvement, please feel free to share them with us. Your feedback is invaluable as we strive to provide the best possible experience for our guests.We look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 Eccellente

Usman

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 apr 2024
Dear Usman,Thank you for leaving us a perfect 5-star rating on Expedia. We are thrilled to hear that you enjoyed your stay at Ibis Budget Hounslow, particularly our convenient location.We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Best regards,

8/10 Buono

Oana, Boston

Soggiorno di 5 notti a marzo 2024
Risposta di Ramona - Ibis Budget Team , il giorno 2 mag 2024
Thank you for your feedback , Oana . We really appreciate it .

8/10 Buono

silvio

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
it is close to a subway station (zone four). but it is 45 minutes away from London downtown and the subway can be very crowded. for the price and what it offers, it is a good investment.
Soggiorno di 5 notti a marzo 2024
Risposta di Ramona - Ibis Budget Team , il giorno 3 apr 2024
Dear Silvio,Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel to be conveniently located near a subway station, despite being in zone four. We understand that the commute to central London may be a bit longer, but we appreciate your understanding.Your comment about the subway being crowded at times is duly noted, and we apologize for any inconvenience this may have caused. We're constantly working to provide the best possible experience for our guests, and we'll continue to monitor the situation to ensure that our guests' journeys are as comfortable as possible.We're pleased that you found our hotel to be a good investment for the price and amenities offered. Providing value for money is important to us, and we're glad that you felt your stay met your expectations in this regard.Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Eccellente

Marcelo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best costumer service around.
Soggiorno di 1 notte a marzo 2024
Risposta di Ramona Ibis Budget Team, il giorno 25 mar 2024
Dear Marcelo,Thank you for your kind review! We are thrilled to hear that you had a positive experience with our customer service team. Providing excellent service is always our top priority, and we're delighted that we could meet your expectations.If you have any further feedback or if there is anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,

10/10 Eccellente

Jonathan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not far from tube station
Soggiorno di 1 notte a marzo 2024
Risposta di Ramona - Ibis Budget Team , il giorno 24 mar 2024
Dear Jonathan,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay and found our hotel conveniently located near the tube station.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another excellent experience in the future!Best regards,

6/10 Soddisfacente

Fang

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
easy to reach tube station. a supermarket right next it. room is extrema tiny, bear minimal .
Soggiorno di 1 notte a marzo 2024
Risposta di Ramona - Ibis Budget Team , il giorno 24 mar 2024
Dear Fang,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel conveniently located near the tube station and appreciated the proximity to the supermarket.We apologize for any inconvenience caused by the size of the room. We understand that space can be limited in budget accommodations, but we strive to ensure that all our guests have a comfortable stay. Your comments will be shared with our team for further consideration.If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

8/10 Buono

Frank

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It had the bare essentials. Clean bed, sink, shower and a loo.
Soggiorno di 14 notti a febbraio 2024
Risposta di Said, il giorno 14 mar 2024
Dear Frank,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to have the essentials you needed for your stay.Ensuring a clean and comfortable environment for our guests is our top priority, and we're pleased to know that you found our accommodations satisfactory in this regard.If there's anything specific you believe we could improve upon to earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback helps us to continuously enhance our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Warm regards,

6/10 Soddisfacente

Jonathan

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
You get what you pay for. It was ok. Cheap, clean and near the airport. The staff did a good job in a busy hotel. Fire alarm going off at 2am was an unexpected early morning alarm call....
Soggiorno di 1 notte a marzo 2024
Risposta di Ramona - Ibis Budget Team , il giorno 13 mar 2024
Dear Jonathan,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest assessment and the opportunity to address your concerns.We're glad to hear that you found our hotel to be cheap, clean, and conveniently located near the airport. We apologize for any inconvenience caused by the unexpected fire alarm at 2 am. Your safety is our top priority, and we're sorry for any disturbance this may have caused during your stay.We appreciate your recognition of our staff's efforts in maintaining a high level of service, especially in a busy environment.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

10/10 Eccellente

Raymond

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff was very friendly and went out of their way to help us. Great experience.
Soggiorno di 1 notte a marzo 2024
Risposta di Ramona - Ibis Budget Team , il giorno 4 mar 2024
Dear Raymond,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent service.Providing friendly and helpful service to our guests is a top priority for us, and we're thrilled that our team went out of their way to assist you during your time with us.We truly appreciate your kind words and your perfect rating. It means a lot to us to know that we were able to make your stay memorable.We hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything else we can do to further enhance your stay, please don't hesitate to let us know.

2/10 Terribile

Kim Wing

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 3 mar 2024
Dear Kim Wing,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations, as indicated by your rating.We value your input and would like to understand more about what aspects of your stay didn't meet your needs. Your satisfaction is important to us, and we strive to provide excellent service to all our guests.If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards addressing any issues. Please feel free to reach out to our team directly so that we can better understand your experience and make improvements where needed.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 Soddisfacente

Maik

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 1 mar 2024
Thank you, Maik, for your feedback. We appreciate you taking the time to share your thoughts with us.We're sorry to hear that your experience with us fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about what aspects of your stay didn't meet your needs.If you're open to it, we would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to our team directly so that we can address any issues and work towards making improvements.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

6/10 Soddisfacente

Ian

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Constantly noisy from landing flights passing over the hotel. A security spotlight was illuminating the window of my room. Preventing me from using daylight to wake. Pretty disorienting. The computer (*phone) system went down causing problems for room entry systems Very poor internet.
Soggiorno di 5 notti a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 1 mar 2024
Dear Ian,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short in meeting your expectations.We understand that noise disturbances from landing flights and the security spotlight's illumination caused disruptions to your sleep and comfort. We will certainly look into ways to minimize such disturbances in the future to ensure a more peaceful environment for our guests.Additionally, we apologize for the issues with our computer system and the poor internet connection. We are actively working to address these technical issues to prevent any future disruptions to our guests' experiences.We appreciate your valuable feedback, as it helps us identify areas for improvement. Please know that we take your concerns seriously and will use them to enhance our services for all guests.If you have any further comments or if there's anything else we can do to assist you, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Buono

Jason

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
A shame it doesn’t match others with tea and coffee making facilities in the rooms booked
Soggiorno di 4 notti a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 19 feb 2024
Thank you for your feedback, Jason. We apologize for any inconvenience caused by the lack of tea and coffee making facilities in your room. We understand that these amenities are important for our guests' comfort and convenience, and we will take your comments into consideration for future improvements. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your input and hope to welcome you back again in the future.

10/10 Eccellente

Jason

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff and clean rooms
Early check in, no issues. Good spot to walk to Twickers. Very friendly staff on the desk. Rooms are clean. Rooms are small but if youre after nothing more than a place to put your head down, ticks the box. Spoons round the corner for breakfast
Soggiorno di 1 notte a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 19 feb 2024
Thank you for your positive review, Jason! We're glad to hear that you had a pleasant experience with us and that our staff provided friendly service. We appreciate your understanding regarding the size of the rooms and are pleased that you found them clean and suitable for your needs. We hope you enjoyed your visit to Twickenham and that you had a great breakfast at Spoons. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Eccellente

Alan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 14 feb 2024
Thank you for your excellent rating, Alan! We appreciate your feedback and are delighted to hear that you had a perfect stay with us. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the future!

10/10 Eccellente

Lorna

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 14 feb 2024
Thank you for your excellent rating, Lorna! We appreciate your feedback and are delighted to hear that you had a perfect stay with us. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the future!

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e comfort della camera
2/10 - Noisey, Hot and Uncomfortable
Walls were like paper, constant noise all night and barely slept. Room was boiling and air con didn't work. Could hear every car driving past in the street, then planes. Appreciate this is an ibis budget, but would not be staying here again. Very poor all around.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 14 feb 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take your comments seriously. We will address the issues you mentioned regarding noise levels, room temperature, and air conditioning with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we regret that we fell short of meeting your expectations. If you would like to discuss your experience further or if there's anything else we can do to assist you, please feel free to contact us directly.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 14 feb 2024
Thank you for your feedback. We appreciate your rating and are glad to hear that you had a positive experience during your stay with us. If there are any specific areas where we can improve or if you have any additional comments, please don't hesitate to let us know. We value your input and strive to provide excellent service to all our guests. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Soddisfacente

Paul

Mi è piaciuto: Personale e servizio
Basic but clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 14 feb 2024
Thank you for sharing your feedback, Paul. We're glad to hear that you found the hotel to be clean during your stay. We're always striving to improve, so if there are any specific areas where you think we could do better, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 Terribile

brian, Stockbridge

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Sewer smell very very strong had to keep the window open. Hair all over the rooms dirty sheets and pillows even after switching rooms still didn’t make any difference. Couldn’t wait to get another hotel the next morning. Stay away I promise you will be sorry or possibly get sick. Nasty stinky place.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 10 feb 2024
We're deeply sorry to hear about your disappointing experience, Brian. Your feedback is concerning, and we take it seriously. We will address these issues immediately to ensure that they do not occur in the future. Please accept our sincerest apologies for any inconvenience caused. If there is anything further we can do to rectify the situation, please do not hesitate to reach out to us directly.

10/10 Eccellente

Dmitri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 10 feb 2024
We're delighted to hear that you had a wonderful experience, Dmitri! Thank you for taking the time to share your positive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect
Soggiorno di 1 notte a gennaio 2024
Risposta di EZ, il giorno 6 feb 2024
Dear John,Thank you for taking the time to share your feedback after your recent stay at Ibis Budget Hounslow.We appreciate your positive rating and hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,EdithIbis Budget Hounslow Team Member

2/10 Terribile

Walid

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The bathroom was not clean at all. Aside from the condition of the room. I can understand that it is budget hotel, but having a clean room should basic thing especially the bathroom.
Soggiorno di 1 notte a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 30 gen 2024
Dear Walid,Thank you for sharing your feedback about your recent stay at ibis budget London Hounslow. We sincerely apologize for the disappointment you experienced with the cleanliness of the bathroom and the overall condition of the room.Maintaining a clean and comfortable environment is indeed a fundamental expectation, and we regret that we fell short of meeting these standards during your visit. Please be assured that your comments have been noted, and we will take immediate steps to address and rectify these issues to enhance the overall guest experience.We appreciate your honesty, and we hope to have the opportunity to regain your trust in the future. If there is anything specific you would like to share or discuss further, please feel free to contact us directly.

6/10 Soddisfacente

Roger

Soggiorno di 1 notte a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 30 gen 2024
Thank you for your feedback, Roger. We really appreciate it. We apologies for any inconvenience !

4/10 Scarso

Joanne Alice

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hotel has gone downhill
Tge hotel on the fourth fooor had a lot of refugees staying there paid for by the home office . Lots of bags rubbish in the corridors containing beer bottles and cans Nice room and staff have improved a lot from being ablest and transphobic from my last stay
Room 423
Outside of the hotel
Room 423
Room 423
Soggiorno di 1 notte a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 27 gen 2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

8/10 Buono

Christina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and friendly hotel.
First hotel with no carpets in the rooms, no kettle/ drinks making facilities in your room but machine in reception that you may pay for. Room toilet felt clostrophobic and the shower is in the bedroom. Room was clean but basic.
Soggiorno di 2 notti a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 27 gen 2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

10/10 Eccellente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Does exactly what it says on the tin - well
Soggiorno di 1 notte a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 22 gen 2024
Thank you foor your feedback, Chris. We really appreciate it .

10/10 Eccellente

Lorna

Soggiorno di 2 notti a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 gen 2024
Thank you for your feedback , Lorna. We really appreciate it.

6/10 Soddisfacente

Peter

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
the used condom draped over the shower soap dispenser was a little offputting but the bed was clean and the staff were welcoming
Soggiorno di 1 notte a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 gen 2024
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Soddisfacente

Baburao

Soggiorno di 1 notte a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 gen 2024
Thank you for your feedback, Baburao. We apologies for any inconvenience.

6/10 Soddisfacente

Michele

Non mi è piaciuto: Condizioni e dotazioni della struttura
Decent for the price and proximity to Heathrow.
Soggiorno di 1 notte a gennaio 2024
Risposta di Ramona - Ibis Budget Team , il giorno 21 gen 2024
Thank you for your feedback, Michele. We apologies for any inconvenience!