Lobby lounge

Recensioni per Thistle London Heathrow Terminal 5

3.5 out of 5
Thistle London Heathrow Terminal 5
Bath Road, Longford, West Drayton, England

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 523 su 1551 recensioni" "
Valutazione di 8 - Buono. 571 su 1551 recensioni" "
Valutazione di 6 - Soddisfacente. 235 su 1551 recensioni" "
Valutazione di 4 - Scarso. 118 su 1551 recensioni" "
Valutazione di 2 - Terribile. 104 su 1551 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,0/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Ellen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff very kind
Soggiorno di 1 notte a giugno 2023
Risposta di Guest Relations Team, il giorno 22 giu 2023
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

8/10 Buono

Giuseppe

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
A comfortable stay from a night on your layover.
The coolest thing about this hotel is that you can take the pod straight from the terminal 5 to reach it. It does cost a lot (7 pound) but it's still cheaper than a taxi, and the ride is exciting. The hotel looks old, both from the outside and the inside, that doesn't mean is not well maintained. The design is not very modern, but the room was clean and comfortable, with the nice extra touch of the tea and kettle which I love. Large and comfortable bed, and a nice medium size Samsung TV. All in all, a very comfortable stay for one night of layover.
Soggiorno di 1 notte a marzo 2023
Risposta di Guest Relations Team Member, il giorno 29 mag 2023
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

8/10 Buono

Francesca

Soggiorno di 1 notte a marzo 2023
Risposta di Guest Relations Team Member, il giorno 30 mar 2023
Thank you so much for your feedback. I am sure my team will be as delighted as I am to read your kind review. We hope to welcome you back in the near future.Kind Regards.

8/10 Buono

Claudia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel basically at Heathrow you can get to through Pod which allows you to get to and from Terminal 5 in a driverless, electric vehicle in just six minutes. Hotel really useful if you have a flight, good restaurant.
Risposta di Guest Relations, il giorno 17 dic 2022
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

8/10 Buono

Lorenzo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ottimo albergo se si deve dormire vicino all'aeroporto di Heatrow. Camera doppia spaziosa e ben arredata. Buon rapporto qualità prezzo. La stanza che mi hanno dato era un po' rumorosa (vicino alla strada)
Soggiorno di 1 notte ad agosto 2022
Risposta di Ray, il giorno 5 set 2022
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.Kind Regards

10/10 Eccellente

Lizbeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved it
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team, il giorno 3 mag 2024
Dear Lizbeth. Thanks for staying with us. We appreciate your feedback! kind regards

10/10 Eccellente

Christine

Viaggio con la famiglia
Good place to stay for departures from Heathrow Terminal5
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team Member., il giorno 2 mag 2024
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards,Guest Relations Team Member.

8/10 Buono

josephine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Near terminal 5 convenient on late arrival
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 2 mag 2024
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards

4/10 Scarso

Anthony

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There is a simple way to get to the airport but noone offers that.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 2 mag 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Transportation services to T5*The public TFL bus starting at 03:51am just on the main road outside the hotel, 1.75 per person (timetable available at reception). The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi. The price starts from 25.00 and can be booked at reception.Transportation services to T2&3&4*Taxi.Transportation services from T5 to the hotel*The public TFL bus from Bus stand No.6 and stops at the main road outside the hotel. The price is 1.75pp/each way. The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi.Transport options from Heathrow T2&3*Taxi.

2/10 Terribile

Stephen

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Desperately needs refreshing. I have never seen carpets so worn in a hotel. Furniture looks like it’s from the 70’s. It took 3 requests for bottled water to be given to us although it was supposed to be in the room from the start. Staff are lovely !
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 1 mag 2024
Thank you for your review, We are working hard to improve the standard of the rooms and the facilities. Your feedback is of utmost importance to us, and I want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future to demonstrate better experience.Kind regards

10/10 Eccellente

Rajeswari, cardiff

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Getting here via the pod was convenient. The beds were so comfy. Clean facilities. Would recommend this property
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 28 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

6/10 Soddisfacente

Maria

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was positives finde ich nur dass der Hotel in der Nähe von Flughafen ist,das Zimmer ist klimatisiert die reinigungskräfte sind sehr freundlich.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest relation team member, il giorno 29 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We look forward to welcoming you back in the not too distant future to demonstrate better experience.Kind Regards

8/10 Buono

Roger

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was excellently planned with facilities for the traveler. Freshly refurbished and good value. The Restaurant was good with professional and friendly service with good food.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 28 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

2/10 Terribile

Sarah

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 29 apr 2024
Thank you for your review, I sincerely apologize for the unfortunate experience you had during your recent stay at our hotel, Your feedback is of utmost importance to us, and we want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future Kind regards

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient for T5 and the Pod an excellent way to get there
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 30 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We are glad to hear that you found the location of the hotel convenient for easy transport to the airport. We always strive to deliver the best experience to our guests and It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

8/10 Buono

Carlos

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Es muy recomendable para estar cerca del aeropuerto, ya sea una escala o trasladarse para llegar temprano al mismo. El precio está bien comparando con los que se tiene en Londres.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 26 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front desk very helpful with info, directions
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 26 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future.Kind Regards

8/10 Buono

Ehab

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 26 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport . We do hope to welcome you back to the hotel again in the future.Kind Regards

6/10 Soddisfacente

Yvette

Viaggio di gruppo
Location close to airport. Easy access to public transportation. POD ride from Airport to Hotel. Real futuristic
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 25 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport via the Pod. We do hope to welcome you back to the hotel again in the future.Kind Regards

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 24 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

6/10 Soddisfacente

Pamela

Viaggio di coppia
Rooms very small, they are updating the lobby which is great
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 24 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We are working hard to improve the standard of the rooms, facilities and service. We do hope to welcome you back to the hotel again in the future.Kind Regards

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ideal for my purpose to take photos of the Aircraft.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest relation team member, il giorno 23 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
There was no lift, or Portor at 79 with bad knees It was most difficult to move our luggage up one flight of stairs
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Team, il giorno 21 apr 2024
Dear John Thank you for taking the time to share your experience. We take all feedback seriously, and we appreciate your honest feedback,

6/10 Soddisfacente

Tracy, New York

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
If you want a basic place to spend the night before an early flight or after a late one then this is it. Pod direct from Terminal 5 ( £8). Wafer thin walls meant I didn’t get the best night’s sleep but it all depends on how noisy your neighbors are. Had to lug my case upstairs because there’s no lift.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team, il giorno 21 apr 2024
Dear Tracy Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback

2/10 Terribile

Terry, Burbank

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Didnt like anything. Big mistake.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team, il giorno 21 apr 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback

8/10 Buono

radhika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team, il giorno 21 apr 2024
Dear Radhika ,Thank you for taking the time to leave the review, we really appreciate it and looking forward to welcome you backkind regards

10/10 Eccellente

Yan Rong, Vancouver

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
POD system is very convenient, but maybe perfect if it costs lower ! Thanks!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team, il giorno 20 apr 2024
Dear Yan Thank you for your feedback . It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future

8/10 Buono

Aneesuddin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good one and enjoyed
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Team, il giorno 19 apr 2024
Thank you for your feedback . It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards

10/10 Eccellente

Nick

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Good refurbed restaurant
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team, il giorno 20 apr 2024
Dear Nick Thank you for your feedback . It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future

10/10 Eccellente

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Although the hotel looks very basic, it was fully stocked and the staff were very friendly and welcoming. I would definitely stay here again
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Team, il giorno 13 apr 2024
Thank you for the feedback We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future. Kind Regards

10/10 Eccellente

Kamel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Team, il giorno 13 apr 2024
Thank you for the feedback We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future. Kind Regards

10/10 Eccellente

Eric

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 1 mag 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

10/10 Eccellente

Darryl, Shawnigan Lake

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just an overnighter before flight. Helpful & friendly staff in both hotel and restaurant. Could not figure the transport to hotel from T5, but cab was easy.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 12 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future.Kind Regards

6/10 Soddisfacente

Vanessa

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Dated, noisy, uncomfortable beds,light pollution
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 9 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We look forward to welcoming you back in the not too distant future to demonstrate better experience.Kind Regards

8/10 Buono

Rob

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Team Member, il giorno 26 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport . We do hope to welcome you back to the hotel again in the future.Kind Regards

8/10 Buono

sandra, Poole

Mi è piaciuto: Servizi
Very close to airport and the pods
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 5 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

4/10 Scarso

Dawn

Viaggio di coppia
Mi è piaciuto: Personale e servizio
A cheap hotel for staying night before. Its outdated and needs a good refurbishment. Extremely noisy. Thin walls, banging doors. Bars expensive so we went across the road to Premier inn The shop is ludicrous..Charges £3 for a standard chocolate bar. Just goto the garage if needed. Plus point the pod access. Won't be staying again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 4 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.Kind Regards

6/10 Soddisfacente

Mel

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 4 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

8/10 Buono

Julian

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was exceptionally hot when first entering. No openable windows. Had to quickly work out the air con to make it bearable. Slight smell in room which was enhanced by the heat.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 3 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We look forward to welcoming you back in the not too distant future.Kind Regards

10/10 Eccellente

Derek

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quick trip from T5 via the pods. Very fast check in.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest relation team member, il giorno 3 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

10/10 Eccellente

Anthony, Cleveland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not great
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 3 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

6/10 Soddisfacente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Dated property
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Team, il giorno 1 apr 2024
Dear Robert, We appreciate you taking the time to share your feedback on your recent stay with us.We are constantly working to improve our bedroom and hotel standards. We genuinely appreciate your feedback, as it helps us identify areas for improvement

8/10 Buono

gavin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It is no great shakes as a posh modern hotel, but it is very homely and the staff are friendly
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 31 mar 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

10/10 Eccellente

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The complimentary pod
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 30 mar 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

10/10 Eccellente

Robin

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Team, il giorno 19 apr 2024
Thank you for your feedback . It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards

6/10 Soddisfacente

Tara

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
We had to move twice due to no water to our room. Inconvenient at 9:00 at night. Rooms are a bit tired and the property exterior could use a refresh. But, staff at checkin were able to accommodate our early arrival and were very pleasant. Very convenient to go to terminal 5. Will stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 27 mar 2024
Thank you for your review, I sincerely apologize for the unfortunate experience you had during your recent stay at our hotel, Your feedback is of utmost importance to us, and we want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future Kind regards

6/10 Soddisfacente

Claudine

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 29 mar 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.

10/10 Eccellente

Jules

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Team Member, il giorno 15 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport We do hope to welcome you back to the hotel again in the future.Kind Regards

10/10 Eccellente

Philip

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ideal for trip
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 27 mar 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

8/10 Buono

Larry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only issue I had was charging to get through the gate to use the pod to get to the airport.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest relation team member, il giorno 27 mar 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards