Hotel vicino a Lords Park Zoo - Elgin

“The bathroom switch didnt work, the vent in the bathroom was falling out of the ceiling, the fridge was not working and smelled like rancid food, the hallways wreaked of cigarettes and garbage, the outlets in the room were loose, the ac would kick on and off and was not maintaining room temperature, the sheets had holes in them and some of the towels smelled mildewy. Great place to check in for prostitution or drugs I guess. They make you give them a $60 cash deposit while checking in, which I...

“⭐⭐⭐⭐⭐ Excellent stay! The hotel was very clean, comfortable, and well-maintained. The staff provided outstanding service and were friendly, welcoming, and helpful throughout our stay. One of the highlights was the breakfast. There was a great variety of food, everything was fresh, and it was delicious. It was the perfect way to start the day. I highly recommend this hotel to anyone looking for a clean place to stay with great customer service and an excellent breakfast. We would definitely...

“Great place to stay. Great Pool and Hot tub, However the flooring by the pool/Hot tub was very slippery. My suggestion don't use the tile that is in there but a pool side rougher material. So you do not end up with a lawsuit from someone slipping. Other than that, we really were pleased with our stay.”

“That's terrible service and staff”

“Great experience in a fairly new hotel”

“Overall this place is just a wreck: elevator broken, water fountain broken, exposed screws in bathroom, no outside doors locked, dirty hallways and stairs. It’s a Quality Inn, so manage your expectations.”

“Dirty and smelly and broken”

“Was very noisy, between the constant walking around in the room above us, and from what sounded like laundry machines going at night. Staff at front desk was very friendly and helpful though. Updated older building.”

“Friendly staff very nice place to stay”

“Ebreeting”

“the staff was very friendly and helpful. The facility and rooms were clean and comfortable.”

“Clean property had lots of food places around. Sadly the AC unit had issues and was very difficult to sleep. . Management knew apologized and tried to rectify the problem sadly it continued and no solution. If AC was working as intended would have given 5 stars. Bang for buck it was okay. Maybe if I go another time my luck might be better.”

“Very clean. Staff was helpful”

“Charge me $190 for a room that the jacuzzi didn't even work oh didn't even work and then will help me told me I couldn't get my money back for the cheaper price for the regular King cuz the jacuzzi didn't work I hated that hotel please don't never send me back here again”

“Don’t waste money for the upgraded internet the worst WiFi had to use my hotspot to work the whole stay super bad”

“The room was more or less okay, although some things just didn't work, but the entire building feels like it's only halfway finished. Lots of work being done, the common area is filled with boxes of things, and one other resident referred to the elevator as "ghetto" as the floor isn't done and there's a tarp or something hanging over the walls. The staff seemed alright though, probably just trying to manage as best they can, not superb but I've definitely had worse. Just know that this is a...