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Recensioni per Comfort Inn & Suites near Ontario Airport

2.5 out of 5
Comfort Inn & Suites near Ontario Airport
3333 Shelby St, Ontario, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 503 su 1002 recensioni" "
Valutazione di 8 - Buono. 205 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 103 su 1002 recensioni" "
Valutazione di 4 - Scarso. 77 su 1002 recensioni" "
Valutazione di 2 - Terribile. 114 su 1002 recensioni" "

8,0/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean spacious and comfortable
Soggiorno di 1 notte a maggio 2024
Risposta di FOM, il giorno 23 mag 2024
Thank you for your review. We are glad that you enjoyed your stay with us and great to hear that you had a comfortable experience during you stay. We hope to see you again on your next visit. We love having you here!

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall had a great stay
Soggiorno di 1 notte a maggio 2024
Risposta di FD, il giorno 21 mag 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us. we look forward in seeing you again on your next visit. We love having you here!

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di FD, il giorno 21 mag 2024
Thank you for your review. We are glad that you enjoyed your stay. we look forward in seeing you again on your next visit. We love having you here!

10/10 Eccellente

MARY

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a nice hotel, rooms are nice and clean, we used the pool and I liked that is heated! Loved the pool area! Is very convenient and literally right there from the LAX airport! I recommend to pay valet parking like we did because they don’t have a parking space for guest, you have to go to one in the back but you have to pay every time you get in to park for example if you wanna go to the store and come back you have to pay again. Valet is more convenient! Definitely staying here next time!
Soggiorno di 3 notti a maggio 2024
Risposta di FD, il giorno 17 mag 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us and great to see that our service we provided was excellent throughout your stay. We hope to see you again soon. We love having you here!

10/10 Eccellente

Michelle

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The tile is on need of updating
Soggiorno di 1 notte a maggio 2024
Risposta di FD, il giorno 12 mag 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We will share your comments to our team to ensure proper procedures are in place. We appreciate the feedback and we hope to see you again soon. We love having you here!

6/10 Soddisfacente

Jake

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti ad aprile 2024
Risposta di FD, il giorno 7 mag 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our city. We love having you here!

10/10 Eccellente

Priscilla

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to concert venues
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

Whisper

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was disgusting. Hair everywhere, dirty floors, walls and baseboards. The refrigerator stopped working. Toilet started leaking from the floor. There were people smoking cigarettes everywhere, it stunk so bad our room smelled. I will never stay there again.
Soggiorno di 2 notti a maggio 2024
Risposta di FOM, il giorno 3 mag 2024
Thank you for your review, we do appreciate the feedback. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Eccellente

Rafael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Tremell

Mi è piaciuto: Pulizia e servizi
The staff was professional
Soggiorno di 1 notte ad aprile 2024
Risposta di FOM, il giorno 1 mag 2024
Thank you for your review. We are glad that you enjoyed your stay with us and great to hear that our staff provided you with excellent service throughout your stay. We look forward in seeing you again. We love having you here!

10/10 Eccellente

Melvin, Boulder

Soggiorno di 4 notti ad aprile 2024
Risposta di FD, il giorno 17 mag 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us and great to know that our service we provided was excellent throughout your stay. We hope to see you again soon. We love having you here!

4/10 Scarso

caroline

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Looks old inside. Walls worn and sterile looking. Worn looking. Bathroom shower leaked on floor. Had to clean this up daily. Stay for a week but told it was not standard to have room cleaned and this would need to be requested. If customer staying for that long, it should be a given the room would be cleaned.
Soggiorno di 4 notti ad aprile 2024
Risposta di FOM, il giorno 27 apr 2024
Thank you for your review. We would like to apologize for the inconvenience you experienced during your stay; especially, for not having any housekeeping service throughout your stay. We will share your comments to our team to ensure proper procedures are in place. We appreciate the feedback and we hope to see you again soon. We love having you here!

8/10 Buono

Ginger

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff. Clean rooms and surroundings. Need transportation to get to restaurants. Breakfast was nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di FOM, il giorno 26 apr 2024
Thank you for your review, we do appreciate the feedback. We are glad to hear that enjoyed your stay with us and great to hear that our service and accommodations you experienced were excellent throughout your stay. We hope to see you again soon. We love having you here!

2/10 Terribile

Felipe

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The air conditioner in the room did not work Nor did the light switch for the lights. Also the tank lid for the toilet was not the right size as you can see the inside of the tank
Soggiorno di 1 notte ad aprile 2024
Risposta di FOM, il giorno 24 apr 2024
Thank you for your review, we do appreciate the feedback. We would like to apologize for the inconvenience you experienced during your stay with us; especially, with the condition of the room. We will share your comments to our maintenance team to ensure proper inspection. We hope the next time you visit us, this incident does not occur again. We love having you here!

10/10 Eccellente

Sandy, Huntington Park

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Everything was great!
Soggiorno di 1 notte ad aprile 2024
Risposta di FD, il giorno 21 apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

10/10 Eccellente

RANDY

Mi è piaciuto: Condizioni e dotazioni della struttura
Alway stay here
Soggiorno di 2 notti ad aprile 2024
Risposta di FD, il giorno 19 apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

10/10 Eccellente

desiree

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great. Room size, quietness, staff quickness.
Soggiorno di 1 notte ad aprile 2024
Risposta di FOM, il giorno 19 apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us and great to hear that our accommodations and our staff were excellent. We hope to see you again on your next visit. We love having you here!

2/10 Terribile

Suzette

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not recommend this inn. The restroom is dim no exhaust fan it has but not working. When we check in there’s alot of excuses the room is not ready yet. It needs to be approve by the supervisor first, so forth and so on..to much alibi. The front desk is not accommodating.
Soggiorno di 1 notte ad aprile 2024
Risposta di FD, il giorno 14 apr 2024
Thank you for your review, your feedback is very important to us. We would like to apologize for the inconvenience you experienced during your stay; especially with your room not being ready upon arrival. We have shared your comments with our team to better handle these types of situations differently in the future. We hope the next time you stay with us, this incident does not occur again. We love having you here!

10/10 Eccellente

SHADI

Soggiorno di 1 notte ad aprile 2024
Risposta di FOM, il giorno 3 mag 2024
Thank you for your review. We are glad that you enjoyed your stay with us and we look forward in welcoming you back on your next visit. We love having you here!

10/10 Eccellente

Marcos

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Definitely appreciate how clean everything was. It was a very comfortable stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di FD, il giorno 12 apr 2024
Thank you for your review. We are glad to know you had a comfortable stay with. We look forward in seeing again on your next visit. We love having you here!

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Good location close to airport. Bed was great and slept well. Could use a renovation, especially the bathroom.
Soggiorno di 3 notti ad aprile 2024
Risposta di FD, il giorno 9 apr 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We look forward in seeing you again on your next visit. We love having you here!

8/10 Buono

Ereca

Soggiorno di 1 notte a marzo 2024
Risposta di FD, il giorno 22 apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

6/10 Soddisfacente

Jacqueline

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Place could have been more cleaner definitely more updates are needed but overall not to bad it’s a good stay for a quick weekend
Soggiorno di 3 notti a marzo 2024
Risposta di FD, il giorno 31 mar 2024
Thank you for your review, your feedback is very important to us. We would like to apologize for the inconvenience you experienced during your stay; especially with the condition of the room. We have shared your comments with our team to better handle these types of situations differently in the future. We hope the next time you stay with us, this incident does not occur again. We love having you here!

10/10 Eccellente

Attila

Viaggio di lavoro
Friendly staff Clean room All around great place
Soggiorno di 1 notte a marzo 2024
Risposta di FD, il giorno 30 mar 2024
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon. We love having you here!

8/10 Buono

Jose Adan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
like everything
Soggiorno di 4 notti a marzo 2024
Risposta di FOM, il giorno 28 mar 2024
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us and great to hear that the service you received was excellent. We hope to see you again soon. We love having you here!

4/10 Scarso

KURT

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My room was not very nice. I had a hole in my closet door looked like someone punched it. my room would flood from the shower so I would have to build a towel damn to prevent it. bed was okay.
Soggiorno di 2 notti a marzo 2024
Risposta di FOM, il giorno 22 mar 2024
Thank you for your review, your feedback is very important to us. We would like to apologize for the inconvenience you experienced during your stay; especially, the hole on the closet door and the overflooding. We will share your comments to our maintenance team to ensure proper preventative maintenance is in place to ensure all mentioned items are being inspected prior to arrival. We hope the next time you stay with us, this incident does not occur again. We love having you here!

2/10 Terribile

Zelda

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not very clean, wifi didn't work.
Soggiorno di 1 notte a marzo 2024
Risposta di FD, il giorno 19 mar 2024
Thank you for your review. We apologize to hear you had issues with our Wifi service during your stay, We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit.

10/10 Eccellente

HEC

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice, quite, safe and peaceful
Soggiorno di 2 notti a marzo 2024
Risposta di FD, il giorno 18 mar 2024
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Eccellente

Manuel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy bien
Soggiorno di 1 notte a marzo 2024
Risposta di FD, il giorno 18 mar 2024
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Eccellente

Shani

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our say everything was clean. It was very quiet, and we would come here again.
Soggiorno di 2 notti a marzo 2024
Risposta di FD, il giorno 18 mar 2024
Thank you Shani, for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Eccellente

Dean

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice size rooms extended stay
Soggiorno di 2 notti a marzo 2024
Risposta di FD, il giorno 14 mar 2024
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Eccellente

RANDY

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I come in town about every five or six weeks love staying there close to where my business is and just convenient always clean wonderful beds
Soggiorno di 2 notti a marzo 2024
Risposta di FOM, il giorno 7 mar 2024
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us and great to see you again; we do value your continuous loyalty with us. We look forward in seeing you again soon. We love having you here!

6/10 Soddisfacente

BILLIE, Kapolei

Soggiorno di 1 notte a febbraio 2024
Risposta di FD, il giorno 23 mar 2024
Thank you for your review, we are glad to hear you enjoyed your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

2/10 Terribile

Cristina

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Front desk was rude, I didn’t realize check in was at 3pm, when I went to check in at around 1:30pm the young woman at the front desk said she didn’t know what time a room like mine would become available with no additional information I asked - ok, but there will be one close to bed time?? She said check in is at 3pm, I thanked her and left. Thats all she should have said from the beginning.
Soggiorno di 1 notte a febbraio 2024
Risposta di FD, il giorno 2 mar 2024
Thank you Cristina, for your review and feedback.Allow me to apologize on behalf of our hotel for failing to accommodate your early check in. Please know we value your time and effort, and that we'll do our best to ensure a smooth check in process on your next visit with us. Thank you for your review we hope to see you soon!

6/10 Soddisfacente

Chelsea

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Stayed two nights in two rooms. One room the toilet bowl was leaking a consistent drip and the other room the toilet wouldn't flush. Pool was not heated but the hot tub was hot.
Soggiorno di 2 notti a febbraio 2024
Risposta di FD, il giorno 27 feb 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We have shared your comments with our maintenance team to better handle these types of situations differently in the future. We hope to see you back soon!

10/10 Eccellente

Florence

Soggiorno di 4 notti a febbraio 2024
Risposta di FD, il giorno 22 mar 2024
Thank you for your review. We hope that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

8/10 Buono

Tailynn, Las Vegas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Large rooms that would be amazing with some updating. We were able to spread out and not be on top of each other. Room could use remodeling especially the couch in the livingroom, it was a disgrace! For the price it served it's purpose. Parking late night was not ideal. Not enough parking spaces for the amount of rooms and you are told to "just park in the yellow" right in fromt of the lobby doors. If we don't want to wake up early to move the vehicle then what happens? They would be knocking on our door so we waited around for 15 minutes as someone left and took that space. The area is nice and quiet. We would stay again for a short trip with the kids.
Soggiorno di 3 notti a febbraio 2024
Risposta di FD, il giorno 24 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit. We love having you here!

4/10 Scarso

Eduardo

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not clean and halls had a mad odor .
Soggiorno di 3 notti a febbraio 2024
Risposta di FD, il giorno 24 feb 2024
Thank you Eduardo, for your review and feedback. We are sorry to hear we failed to meet your expectations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We hope to see you soon!

10/10 Eccellente

Ilene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Kind of tucked away from the traffic very quiet
Soggiorno di 4 notti a febbraio 2024
Risposta di FOM, il giorno 22 feb 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with and we look forward in seeing you again on your next visit. We love having you here!

6/10 Soddisfacente

Darcy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The room was in disrepair. Shower head broke off mid shower. Messy, gross, loud. The peephole was permanently obscured.
Soggiorno di 1 notte a febbraio 2024
Risposta di FD, il giorno 19 feb 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. I have shared your feedback with maintenance to better handle these types of situations differently in the future. We hope to see you back soon!

10/10 Eccellente

Jesus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo estaba bien
Soggiorno di 1 notte a febbraio 2024
Risposta di FD, il giorno 18 feb 2024
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Eccellente

sylvia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di FD, il giorno 18 feb 2024
Thank you Sylvia, for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

6/10 Soddisfacente

Rebecca

Soggiorno di 4 notti a febbraio 2024
Risposta di FD, il giorno 18 feb 2024
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again soon. We love having you here!

6/10 Soddisfacente

yuritza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di FD, il giorno 18 feb 2024
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again soon. We love having you here!

10/10 Eccellente

Johnny

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you so much! My boyfriend and I really enjoyed our stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di FOM, il giorno 16 feb 2024
Thank you for your review, we do appreciate the feedback. We are glad that you and you your boyfriend enjoyed your stay with us and great to hear that we provide you with excellent service. We hope to see you again soon. We love having you here!

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Stay again
There was a little confusion on check in. The person who worked with us was new and not sure what to do. She was absolutely willing and very pleasant. She got us into a room. All the staff I interacted with were polite and pleasant. Will absolutely stay here again.
Soggiorno di 2 notti a febbraio 2024
Risposta di FD, il giorno 13 feb 2024
Thank you Elizabeth for your review, We are glad that you enjoyed your stay with us and great to hear that we provided with excellent service. It was a pleasure having your here we hope to see you again soon!

10/10 Eccellente

yuself

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was nice and clean.
Soggiorno di 2 notti a febbraio 2024
Risposta di FD, il giorno 13 feb 2024
Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here

10/10 Eccellente

Elizabeth

Soggiorno di 4 notti a febbraio 2024
Risposta di FOM, il giorno 15 feb 2024
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again soon. We love having you here!

8/10 Buono

Kyjana

Soggiorno di 1 notte a febbraio 2024
Risposta di FOM, il giorno 22 mar 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

6/10 Soddisfacente

Richard

Viaggio con la famiglia
My room had a terrible leak Water puddles were on the wooden floor which damaged the floor I reported it to the desk They were going to get back to me for a refund but didn’t
Soggiorno di 1 notte a febbraio 2024
Risposta di FD, il giorno 13 feb 2024
Thank for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit.I have shared your feedback with maintenance to better handle these types of situations differently in the future. We hope to see you back soon!