Esterni

Recensioni per Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Recensioni

6,0
Valutazione di 10 - Eccellente. 1284 su 5749 recensioni" "
Valutazione di 8 - Buono. 1031 su 5749 recensioni" "
Valutazione di 6 - Soddisfacente. 1088 su 5749 recensioni" "
Valutazione di 4 - Scarso. 1018 su 5749 recensioni" "
Valutazione di 2 - Terribile. 1328 su 5749 recensioni" "

6,4/10

Pulizia

6,8/10

Personale e servizio

6,0/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

4/10 Scarso

Carlo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty is say less. I had changed room twice. Warm water not working. Switching to shower broken.
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 5 dic 2023
Carlo, we regret to hear about the inconveniences you experienced during your stay. It's unfortunate l that aspects of the room didn't meet your needs or expectations. We understand the importance of a well-functioning bathroom and we apologize if you experienced any discomfort related to the shower and water temperature. Please know that our team members work tirelessly to maintain high standards of cleanliness throughout the hotel. Your feedback is vital, and we thank you for bringing these matters to our attention. We remain committed to improving your experience should you give us another opportunity in the future.

4/10 Scarso

Maurizio

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Il solo dato positivo è la vicinanza all’aeroporto,il resto è da dimenticare…
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 26 ago 2023
Maurizio, siamo sinceramente dispiaciuti di apprendere che la tua esperienza con noi non ha soddisfatto le tue aspettative, fatta eccezione per la comodità della vicinanza al nostro aeroporto. Cerchiamo sempre di migliorare e il tuo feedback ci fornisce i mezzi per farlo. Apprezzeremmo la possibilità di ospitarvi nuovamente in futuro e mostrarvi il nostro impegno per il vostro comfort.

4/10 Scarso

PONY, INZAGO

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Struttura vecchia con arredi della camera usurati. Posizione ottima in quanto a 7 minuti dall aeroporto. Solo per questo ci siamo appoggiati a questi hotel. Per essere della catena Sheraton dovrebbero rinnovarlo.
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 10 ago 2023
Ciao Pony,Apprezziamo il tuo feedback e comprendiamo le preoccupazioni che hai condiviso sulle condizioni dei mobili. La nostra struttura lavora continuamente per migliorare la soddisfazione degli ospiti. La tua nota sulla nostra vicinanza all'aeroporto è molto apprezzata.Per quanto riguarda i tuoi commenti sul rinnovamento dei nostri interni, stiamo attivamente prendendo in considerazione aggiornamenti per riflettere meglio la qualità attesa dal nostro marchio.Grazie ancora per il tuo feedback. Ci aiuta a concentrarci su ciò che conta di più per i nostri ospiti.

4/10 Scarso

Valte

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
They refuse to say how much they will charge my credit card despite I have a firm reservation and give me a receipt only at check out Check in very late and check out quite early (but they were both stated on the condition It’s a very old obsolete building , possibly if the 60’ with little or no any renovation The only friendly staff was the bell captain for the luggage Receptionist not at the level of even a 3stars hotel!!
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 19 lug 2023
Hello Valte,Your recent feedback regarding your stay is seriously concerning, and we deeply regret that you didn't have the experience you should have had. It is our duty to ensure all our guests are content, completely comfortable, and confident in the transparency of our dealings, so it is disheartening to hear about your dissatisfaction.Starting from the supposed ambiguity with the financial information related to your stay, we agree, that your experience was not up to standard. Rest assured, we are making a concerted effort to ensure all monetary transactions and charges are clearly communicated to our guests from the moment of reservation to check-out.Moreover, we understand that the late check-in and early check-out times might not have been convenient owing to your specific needs and preferences. It is important to note that these timings are in place to ensure a seamless transition for all our guests. That said, we will aim to provide greater flexibility, where possible, for exceptional situations.The comments about the building's age and the perceived lack of renovations are fundamentally important. We want to clarify that we believe in maintaining the character of our hotel, while also ensuring it is up-to-date and comfortable for our guests. We will utilize your feedback to reassess the need for upgrades, having noted your specific concerns.Valte, it is indeed regrettable that your stay did not meet your expectations and we thank you for your constructive feedback that will help us improve the overall guest experience. We do hope you will give us another opportunity to host you, allowing us to demonstrate our commitment to exemplary service and hospitality.

6/10 Soddisfacente

Francesco

Good for one night close to LAX
From pictures everything appeared a bit nicer. The hotel was a bit old and not too well maintained, overall. There was no breakfast available but just an overly priced grab-n-go. At check-in they didn't accept Amex. Toilet products such as soap and shampoo were in dispensers, not high-end. Convenient shuttle from LAX.
Soggiorno di 1 notte ad agosto 2022
Risposta di Customer Service, il giorno 22 ago 2022
We appreciate that you took the time to share your feedback, Francesco.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 Eccellente

Marco, Marcallo con Casone

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comodo perché Vicino all’aeroporto
Soggiorno di 1 notte ad agosto 2022
Risposta di Customer Service, il giorno 8 ago 2022
Grazie per l'ottima recensione, Marco! Siamo entusiasti di sapere che hai trascorso un ottimo soggiorno al Four Points Los Angeles International Airport! È meraviglioso che tu abbia amato così tanto la nostra posizione centrale! Ci piacerebbe rivederti presto per condividere con te un'esperienza ancora più positiva. Per favore, torna a trovarci presto!

2/10 Terribile

Wilmer

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel 👎 pessimo. Vergogna
Mi sono presentato in Hotel e al momento che sono andato in camera non era stata pulita,sono tornato in reception e non potevano pulirla,mi hanno dato le lenzuola e me la sono cambiata io… tutto questo perché era già 01.00 di notte
Soggiorno di 1 notte a giugno 2022
Risposta di Customer Service, il giorno 8 lug 2022
Grazie per aver dedicato del tempo per condividere il tuo feedback, Wilmer. Siamo scoraggiati nell'apprendere delle sfide che hai vissuto durante il tuo tempo con noi. Ci dispiace che il nostro team non sia andato ben oltre per soddisfare le tue esigenze o per farti sentire apprezzato. Ci atteniamo a uno standard più elevato, quindi affronteremo le tue preoccupazioni con il nostro team che va avanti. Speriamo di ospitarvi di nuovo presto in modo da poter dimostrare il servizio di alto livello che siamo abituati a condividere con i nostri ospiti.

10/10 Eccellente

Cristina Ileana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2022
Risposta di Customer Service, il giorno 22 giu 2022
Thanks for the fantastic rating, Cristina! It's outstanding we could exceed your expectations during your stay at Four Points Los Angeles International Airport. We're all looking forward to your next stay with us.

10/10 Eccellente

Cristina Ileana

Soggiorno di 1 notte a maggio 2022
Risposta di Customer Service, il giorno 29 mag 2022
Thanks, Cristina! It's outstanding your time at Four Points Los Angeles International Airport was fantastic. We can't wait until your next visit!

8/10 Buono

Juan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Internet is not easy to use
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Whitney

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
❤️
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best stay ever no complaints
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Elizabeth

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Horrible experience. Supervisor was the worst and didn’t even give me a refund. Never going again.
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Precious

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Just not what was showed on the internet.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Mohammad

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
FYI
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Jeremiah

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024

4/10 Scarso

javier manuel

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Parking lot too expensive $55 per day. Keys to open the Room not work properly.
Soggiorno di 4 notti ad aprile 2024

2/10 Terribile

cindy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024

6/10 Soddisfacente

Valarie

Viaggio con la famiglia
Non mi è piaciuto: Servizi
The property was older and looked like it might have been a motel at one time and they enclosed the outdoor walk areas into hall ways. The sink didn't drain and the hot water in the shower wasn't very hot , the globe on the bathroom light was missing and there wasn't a hairdryer. Needs to be updated , in need of TLC. The linens and the beds were nice though.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Valarie, thank you for taking the time to share your experience. It seems you've noted some elements of the architecture that perhaps add a unique charm, yet we understand if it was not to your preference. We're sorry to hear about the challenges you encountered in your bathroom, it is certainly not the standard we aspire to. We appreciate your feedback on the room needing more care, and your positive note about our comfortable beds and linens. Your inputs will certainly assist in improving our guests' experiences.

4/10 Scarso

Samuel

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The hotel is old and in need of updates and repairs. The daily rate for parking is atrocious. The pictures posted is clearly from years ago when the hotel just opened.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Samuel, it's disappointing to hear that your stay didn't meet your expectations. We acknowledge your feedback regarding the condition and facilities of the hotel. Regular upgrades and refurbishments are part of our ongoing commitment to provide a comfortable stay for our guests. On the topic of parking fees, they align with the typical rates within the area. We regret any misunderstanding regarding the photos provided. Your comments are essential for improvements, and we appreciate you sharing them. It is our hope that we'll have a chance to serve you better in the future.

4/10 Scarso

Anthony

Viaggio di gruppo
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Extremely disappointed. Would not have expected such an outdated, dirty hotel from the Sheraton brand. The room was very old and outdated except the bathroom. But the shower head was visibly moldy. The beds were really itchy, the carpet ugly, old, dirty and smelly. Elevator was dirty. Staff was lack luster. Upon checkout the front desk held her hand out assuming I was checking out not asking anything. She was just expecting me to hand over the room keys. Then preceded to say nothing else is owed you are good to go. No salutations or thanks for staying. The breakfast buffet is a complete scam $25 for powdered eggs, frozen pancakes and questionable bacon. Felt more like a motel than hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Anthony, we always value feedback from guests and we're concerned to hear your experience. It's disappointing to hear that the room decor and cleanliness didn't meet your expectations. Mold is a serious matter we don't take lightly, rest assured we follow strict guidelines to address such issues. It seems that our team members' service at checkout didn't deliver the standard of courtesy we aim for. We're also sorry to hear that our breakfast offering didn't impress. While we make an effort to provide a variety of options, it seems we fell short. We hope to have the opportunity to better serve you in the future, ensuring a more positive experience.

2/10 Terribile

Rudy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s not a great hotel Parking to expensive
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Kenneth

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No hot water for bathing.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Kenneth, we regret to hear about the inconvenience you faced with the water temperature during your stay. Rest assured, this isn't reflective of the experience we aim to provide. We've taken note of your feedback and we appreciate you bringing this to our attention so we can ensure it doesn't happen in the future. Nonetheless, we are glad that this did not overshadow your overall positive experience at Four Points Los Angeles International Airport. Thank you for the 4-star rating!

10/10 Eccellente

Samuel

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024

8/10 Buono

Scott

Mi è piaciuto: Pulizia e personale e servizio
Stayed here for 1 night before an early flight home. Convenient to airport. This place is usually affordable and I would say "fine" in terms of comfort and cleanliness. Overall the property and rooms are just getting kind of "dated."
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Scott, it's rewarding to hear that you find our location convenient and our pricing affordable at Four Points Los Angeles International Airport. We appreciate your feedback and understand you feel improvements could be made regarding the interiors. We're continually working on upgrading our facilities to offer a better guest experience. Thank you for choosing us for your stay and for your feedback. We hope to welcome you back in the future.

6/10 Soddisfacente

Akhil

Price was expensive for the property and parking was not included, no breakfast, outdated.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Akhil, we appreciate your constructive feedback. It's important for guests to perceive value in their stay with us. We understand your concerns about the additional costs and improvements to the ambiance you suggested might be necessary. We'll be reevaluating our amenities to address these concerns. Your perspective will certainly contribute to enhancing our guest experience for the future. We trust your next visit will meet your expectations.

2/10 Terribile

Eiichi

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Worst experience ever. Overpriced parking horrible condition rooms, terrible experience all around. Not a 4 points sheraton... Worst than a motor inn or motel
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Eiichi, we regret that your recent stay didn't align with your expectations. It's disappointing to know about the issues you encountered, particularly in the room conditions and parking. Despite your experience, we hope you'll consider giving us another opportunity to improve your perception.

6/10 Soddisfacente

Erwin

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff are very friendly and assisted with questions and guidance. Hotel in building need updated heating in my room sid not wirk and shower need too be update is look like old and bed was not to bed but I thing can do better the hotel.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Erwin, we appreciate your feedback on your recent stay with us. We're glad to hear that our team members were friendly and helpful. Your comments regarding the upgrades needed in certain amenities and room features are duly noted. We continually strive to improve our guest experience and your feedback is valuable in this endeavor. Please know that we are currently working on enhancements and we hope to have you back to experience those improvements.

4/10 Scarso

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Conditioner dispenser missing. Shower head difficult to use and it soaked the shower curtain and bathroom floor. Hand towels smelled foul, bath towels were roughy, felt like a burlap bag. Jose the bartender was awesome, friendly, prompt and skillful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Anthony, we regret to hear about the inconveniences you experienced with the bathroom facilities and the quality of towels during your stay. Keeping our guest's satisfaction at the forefront, we will look into these matters. We appreciate you highlighting Jose's great service - it's always heartening to hear that our team members are making a positive impact. Thank you for your valuable feedback and we sincerely hope for another chance to deliver a better experience.

6/10 Soddisfacente

Anthony

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
need to work on customer service and shuttle schedule. It is 40 people waiting for shuttles bus came in going on break. It was 8:30 AM. Had to take a Uber to the airport.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Anthony, we appreciate you sharing your thoughts about your experience. We understand how critical timeliness and efficient transportation are, especially when catching a flight. Our team is committed to ensuring smooth coordination with our shuttle services. We apologize for any inconvenience you might have encountered in this regard. Your comments will be shared with our team for further review and improvements. Thank you for choosing us for your stay and we hope for an opportunity to serve you better in the future.

6/10 Soddisfacente

Akemi, Kailua

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Akemi, we have noticed your rating and appreciate you taking the time to provide us with feedback. We are constantly looking for ways to improve and every input, like yours, helps us tremendously. We hope to have the opportunity to serve you better in the future.

6/10 Soddisfacente

Alex

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I thought the rooms were a little bigger, but I was surprised to see they were small and dated. When looking for my shoe under the bed I noticed a piece of bread. So cleaning was not done correctly. I did not park my vehicle because of the $55 overnight fee, which is ridiculous if you ask me. Also they put a hold on your card for $320, way more than any hotels I've ever stayed at. Now here is the big problem I had when reviewing my statement. They had changed $12.72 for, "Local Ordinance fee" this was not discussed at check-in or check-out. I had just received an email with the statement stating the charge and am not happy with this extra charge. At this point, I will never again stay at this hotel.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Marcie

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like all the amenities it offers and the initial appearance looked appealing until you find that many things comes with an additional price tag that is not disclosed upon viewing. We were not given the wifi information without asking, the parking is a separate fee and the scan option to pay by phone was confusing. Our bathtub was dirty and there was no kleenex in the tissue box. Called for additonal towels but never received. I will not recommend this facility to anyone.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Marcie, we regret to hear about your experience and apologize for any lack of transparency. Our aim is to make all hotel charges clear to our guests. Moreover, the cleanliness and convenience of our amenities is important to us, so it's unfortunate to hear you encountered some challenges. Furthermore, we apologize for any misunderstanding with the wifi, parking arrangements, and any issues related to room service. We understand you might be hesitant, but we do hope you give us another opportunity to show you our true standards.

2/10 Terribile

Malavor

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Lies and hidden charges, I was left on hold 3 different times for over 10 minutes.Never got it resolved
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

LaTanya, Pearland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
I would stay there again
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
LaTanya, thank you for sharing your positive experience at the Four Points Los Angeles International Airport. We're glad that you would consider staying with us again in the future. Looking forward to welcoming you back!

6/10 Soddisfacente

Yui

ありがとうございました。
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Yuiさん、ご評価いただきありがとうございました。クチコミを大切にして参考にしますが、何か困ったことがあれば、ぜひお知らせください。次のご利用をお待ちしております。

2/10 Terribile

Victor

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I honestly didn't like anything about my stay at 4 Points Sheraton. First and foremost, there were protests going on outside, whom I believed to be the very staff members of the place itself. I'm for workers rights, but I also didn't want to stay in a hotel with protesters with drums and megaphones eaking us up between 6am and 7am, and then continuing to protest off and on throughout the day. I had to process a request refund with both Expedia and The hotel manager to even get a refund. I was aiming to get a refund for the whole stay, but the Sheraton at the very least refunded the 2 days I didnt stay, and 1 day that I did. In the end I was only charge for 1 of the 2 days. Still, the stay the was horrible despite the protests. The matress was yellow, and had stains everywhere, there needed to be touch up jobs through the walls and furnishings, and I foudn I lot of food crumbs under one of the dressers. The bed felt uneven and lump. The area feels empty and gray, because it's by the airport. Oh, and their breakfast was awful. Poor selection of food and the waffles were as hard as rock. You could tell they don't throw food out and just reheat it for the next day. Just don't stay here. For our last 2 days we stayed at a Days In; a notoriously cheap hotel, and it was much better, cleaner, and had more resturants around it.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Victor, it's quite disappointing to read about the aspects of your stay that didn't meet expectations. The unintended disturbance you experienced due to external events is regrettable. We continually aim to provide an enjoyable experience for all our guests. Your feedback on the mattress, cleanliness and decor are appreciated and will be considered in our ongoing improvement efforts. We always want our meal offerings to be enjoyable as well, so your comments about breakfast will be noted. Despite your recent experience, we hope you'd consider giving us another chance to provide a better stay.

4/10 Scarso

Edualys

Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
We appreciate the feedback, Edualys.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 Terribile

Zamir

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Thank you for sharing your feedback, Zamir.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

6/10 Soddisfacente

Damaris

Viaggio con la famiglia
This hotel charges $50 a night for parking. If you have a car, take that into account when you are budgeting.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Damaris, thank you for sharing your feedback. We acknowledge that the parking fee is a consideration for our guests who drive. It's worth noting that these charges help us maintain and secure our parking facilities. We value your input and the chance to improve. Thank you for staying with us.

2/10 Terribile

Amaury

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Es una porquería como un hotel puede cobrar $350 dólares de un depósito por una reserva de $90. No asistí, no permitiré ese abuso
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Amaury, lamentamos profundamente escuchar tus frustraciones con respecto al depósito de reserva. Nuestras políticas están diseñadas para garantizar una estadía perfecta para nuestros huéspedes. No obstante, entendemos que diferentes circunstancias podrían requerir flexibilidad. Valoramos sus comentarios y los discutiremos internamente. Si desea conversar más, no dude en contactarnos. Gracias por compartir tus preocupaciones.

10/10 Eccellente

Thomas

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very nice accommodation
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thomas, we're thrilled to hear your positive feedback about the Four Points Los Angeles International Airport. It's rewarding to know that you found our accommodations to be superb. Looking forward to welcoming you back soon.

4/10 Scarso

Roshanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I didn't like the fact that they gave me a room that belong to someone else. When i entered the room it had already been occupiedby someone else and i had to wslk all the back down to get a new room key but other than thst once i received the correct room key and entered my room finally it was neat and clean bed felt like heaven I slept peaceful
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Roshanda, we regret to hear about the confusion regarding your initial room allocation. We can understand how inconvenient it must have been for you. It's good to know that once the situation was rectified, you found your room clean and snug, and your sleep experience enjoyable. Your feedback helps us improve, and we'll strive to ensure such situations are avoided in the future.

2/10 Terribile

Esteban

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
When we opened the door to the room, someone was already asleep in the bed. We were very scared. and we had to wait for them to give us another room. In addition, it charges other hidden charges. Our experience was terrible. I do not recommend at all. Also, parking is very expensive for that type of hotel.
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Tomofusa

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
We appreciate you sharing this positive rating, Tomofusa!The comfort of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport. We want to share an even more enjoyable experience with you next time.

4/10 Scarso

Ryan

Non mi è piaciuto: Condizioni e dotazioni della struttura
I don’t usually give poor ratings but this stay was probably the worst I’ve experienced in years. Extra large security hold fees, limited parking I had to pay for and wasn’t informed of before booking, apparently their workers were on strike and me being on the 7th floor could still hear their chants for hours over the television, and the room door did not close properly. I had to slam it shut if I wanted it closed. We have a local 4 Points and it is nothing near as disappointing as this one was.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Ryan, it's unfortunate to hear about your recent experiences. Addressing your concerns, we ensure all costs are detailed beforehand and remain transparent about any changes. During your visit, we were managing an unforeseen situation which might have led to increased noise levels. Your room door issue is regrettable and we'll certainly take a closer look at it to prevent such instances in the future. Thanks for choosing our hotel before, and we hope future stays will reflect a more typical guest experience.

10/10 Eccellente

Ludin

Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Ludin, we are thrilled to note your top rating for the Four Points Los Angeles International Airport. Our goal is always to provide a wonderful stay that pleases our guests. We hope to welcome you back soon for another excellent experience.

8/10 Buono

Azucena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for taking the time to share your review with us, Azucena!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Four Points Los Angeles International Airport. Thank you and have a wonderful day!

10/10 Eccellente

Fabiola

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Fabiola, it's wonderful to know you found your stay at Four Points Los Angeles International Airport to be excellent. We appreciate the positive feedback and hope to welcome you back soon.

2/10 Terribile

Erica

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We were woken up at 6am by a gather of people chanting, yelling and making loud noises outside our hotel room. The Four Points hotel staff were in strike…. Once we thought it stopped, they even came inside the hotel while we were eating breakfast. We could not even speak to eachother it was so loud. Very obsurd, loud and not an enjoyable stay.
Soggiorno di 1 notte ad aprile 2024