2/10 Terribile
Sameh, Fort Mcmurray
Viaggio di coppia
23 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awful place; Upon checking in, we found that the room smelled strongly of mold and harsh chemicals. We immediately went to the front desk to request another room, as we were booked for six nights and did not feel it was safe or reasonable to stay in those conditions, especially given my health concerns which i had to explain !
The front desk agent questioned my claim, stating she would “come and check herself,” which implied she did not believe me. After inspecting the room, she said we could “upgrade” to another room for an additional $20 per day. I explained that I would not pay extra, especially since we had already lost one night of our stay due to a flight delay and had been refused a refund for that night. And we didn’t want a fancy room, just non smelly! She then claimed there were no rooms available to upgrade us, only after realizing we would not agree to the additional charges.
I expressed my frustration, at which point the employee became emotional, made a scene, and even demanded that we apologize to her and we did, despite the unprofessional and inappropriate nature of her behavior. But no one apologized to us for the way we were treated or for the unacceptable state of the room.
we were moved to another room but still the room was extremely small, unclean, and poorly maintained, the bathroom had flying bugs in there. The place lacked the most basic and simple amenities you expect to find in a hotel. Parking was charged at $20 per day & 5 mins walk !
Sameh
Soggiorno di 7 notti ad agosto 2025