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Recensioni per Hampton Inn by Hilton Los Angeles Airport

2.5 out of 5
Hampton Inn by Hilton Los Angeles Airport
10300 S La Cienega Blvd, Inglewood, CA

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 15 su 31 recensioni" "
Valutazione di 8 - Buono. 4 su 31 recensioni" "
Valutazione di 6 - Soddisfacente. 6 su 31 recensioni" "
Valutazione di 4 - Scarso. 2 su 31 recensioni" "
Valutazione di 2 - Terribile. 4 su 31 recensioni" "

7,6/10

Pulizia

7,8/10

Personale e servizio

6,0/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

2/10 Terribile

Nora

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Worse stay starting with someone trying to get into my room at 4:30 am to them calling early on my check out day to say the water would be shut down and it never did. The “General Manager” has 0 customer service skills and not once did he apologize or do anything to make it right. Was by far my worst experience ever at a hotel. Motel 6 probably had better service.
Soggiorno di 3 notti ad aprile 2024
Risposta di Leslie, il giorno 1 mag 2024
I am deeply sorry to hear about the series of issues you experienced during your stay with us.Please know that we take your feedback seriously and will address these issues internally to ensure they do not happen again in the future.We understand that your experience fell far below expectations and apologize for any inconvenience this may have caused. We would like the opportunity to make it right and regain your trust. Please reach out to our management team directly so we can discuss your stay further and work towards a resolution. Thank you for bringing these issues to our attention.

8/10 Buono

Raymond

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Limited parking area Great staff, breakfast, room
Soggiorno di 1 notte ad aprile 2024
Risposta di Leslie, il giorno 1 mag 2024
Thank you for your feedback! We're glad to hear that you enjoyed our staff, breakfast, and room during your stay. We apologize for any inconvenience caused by our limited parking area and appreciate your understanding. We hope to welcome you back for another great experience soon.

6/10 Soddisfacente

Steve

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Credit Card Machine broke down as we were registering. Tried 3 different cards and none worked and it took 15-20 minutes to register. Front desk clerk, Tanya was, however, a gem. She took care of us all weekend. Also, when we were trying to leave to make it to the airport for a flight, a staff member had allowed someone to park overnight on the ramp out of the underground garage, completely blocking our exit. Had to call an Uber to pick up my friend or he would have missed his flight. Tanya, again, was tremendous and took the parking charge off of our bill for the inconvenience.
Soggiorno di 2 notti ad aprile 2024
Risposta di Leslie, il giorno 1 mag 2024
Thank you for taking the time to leave a review. We're glad to hear that Tanya was able to make your stay enjoyable despite the initial inconvenience with the credit card machine and the parking situation. We understand how frustrating those experiences can be and we sincerely apologize for the inconvenience caused. We will use your feedback to improve our processes and ensure a more seamless experience for all of our guests in the future. We hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel.

6/10 Soddisfacente

Laura

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It's less than basic, but this will do if you are looking for something close to LAX. Also, expired yogurt and brown bananas are just a glimpse of how awful their breakfast is.
Soggiorno di 1 notte a marzo 2024
Risposta di Leslie, il giorno 1 mag 2024
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had with our breakfast offerings. We take your comments seriously and will address this issue with our team to ensure that our guests receive fresh and quality food options. We hope that you will give us another chance in the future to provide you with a more positive stay. Thank you for choosing to stay with us.

10/10 Eccellente

Antionette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love it there I’m have to come back 😍😍😍😍
Soggiorno di 1 notte a marzo 2024
Risposta di Leslie, il giorno 1 mag 2024
We are thrilled to hear that you loved your experience with us and that you are planning to come back! We can't wait to welcome you back and provide you with another fantastic stay. Thank you for choosing our hotel and for taking the time to share your feedback. We look forward to having you with us again soon!

2/10 Terribile

Eric

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Didn't like difficulty/lack of obtaining room service, fire alarm going off in the early morning. Desk attendant Marty was extremely courteous and helpful during our stay. Please commend him.
Soggiorno di 2 notti a marzo 2024
Risposta di Leslie, il giorno 21 mar 2024
We sincerely apologize for the inconvenience you experienced during your stay with difficulty obtaining room service and the fire alarm going off in the early morning. We will certainly look into ways to improve in these areas to ensure a better guest experience in the future.We are glad to hear that desk attendant Marty was able to provide you with exceptional service during your stay. We will make sure to commend him for his courteous and helpful demeanor. We appreciate your feedback and hope to welcome you back for a more enjoyable stay. Thank you for your review.

10/10 Eccellente

Kelsea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing staff super convenient location
Soggiorno di 1 notte a marzo 2024
Risposta di Leslie, il giorno 21 mar 2024
Thank you for your kind words about our staff and location! We strive to provide exceptional service and a convenient experience for all our guests. We hope to welcome you back to our hotel again soon.

4/10 Scarso

Eric

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ants were in the breakfast area and in our room all over the floor.
Soggiorno di 2 notti a marzo 2024
Risposta di Leslie, il giorno 21 mar 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. We take cleanliness and pest control very seriously and have already addressed this issue with our housekeeping staff and pest control team to ensure it does not happen again. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and enjoyable stay in the future.

8/10 Buono

Yuriko

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Mark

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Construction site, under restoration
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Taneira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

John

Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Victoria

Mi è piaciuto: Pulizia, personale e servizio, servizi
There were no soap in any of the dispensers, the cable was weird, the parking was a bit uneasy the property was under construction but the man working front desk was a sweetheart💁‍♀️
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 28 dic 2023
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 Eccellente

Wendy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 28 dic 2023
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 Eccellente

Anthony

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best place
Always a good stay when me and my girl stay here
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Brandi

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Love it!
We LOVE this place! We took a chance despite of the bad reviews, and they have to be people who are competing or something , because we’ve always gotten the best service, they’re quick to handle any issue, they’re all super friendly, quiet hotel, the parking isn’t all that great but it depends on the day and time, that’s really the only thing negative I have to ever say about this place!
Soggiorno di 6 notti a ottobre 2023

2/10 Terribile

Blanca

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Deplorable, unsafe, disgusting and sketchy
Hotel was extremely run down, had a terrible odor in common areas and rooms. Carpets were filthy and staff was not very helpful. My room faced the freeway and was very noisy. We slept maybe 2 hours at best. The other family I was with checked out immediately due to the very poor condition of the hotel. I called the front desk to ask if all rooms were in this condition and they said “yea, pretty much”. The only reason I did not check out is because I was without transportation it was late in a shady neighborhood and my daughter was falling asleep. Please beware of this place. The only positive I can give is the shuttle ride to LAX. The driver was timely, courteous and had a very clean vehicle. I should mention that as we were waiting for the shuttle two guest were outside smoking marijuana and another patron was being arrested in the parking lot. You can make this stuff up!!
Soggiorno di 1 notte a giugno 2021