Hall

Recensioni per Redac Gateway Hotel In Torrance

3.5 out of 5
Redac Gateway Hotel In Torrance
20801 S Western Ave, Torrance, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 437 su 1002 recensioni" "
Valutazione di 8 - Buono. 285 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 127 su 1002 recensioni" "
Valutazione di 4 - Scarso. 73 su 1002 recensioni" "
Valutazione di 2 - Terribile. 80 su 1002 recensioni" "

8,2/10

Pulizia

8,2/10

Personale e servizio

7,6/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good hotel only bed thing not so close to Los Angeles
Soggiorno di 3 notti a marzo 2020
Risposta di Hotel Management, il giorno 11 mar 2020
Dear guest. Thank you for your review and for choosing our hotel. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Luogo curato con parcheggio auto sempre disponibile.
Soggiorno di 11 notti a gennaio 2020
Risposta di Redac Gateway Hotel, il giorno 17 gen 2020
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Buono

Simone

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Consiglio vivamente
Massima pulizia massimo confort e ottima colazione e parcheggio. Zona centrale per tutto. Consiglio
Soggiorno di 1 notte ad agosto 2019
Risposta di Redac Gateway Hotel, il giorno 20 ago 2019
Dear Simone. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Enjoyed my night
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Jaylene

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Robert

It was very clean and nice.
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Catherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Redac Gateway Hotel Management, il giorno 30 apr 2024
Dear Catherine,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Best Regards,Redac Gateway Hotel Management

8/10 Buono

Hiroyuki

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
夜幹線道路の車の音が少し気になったが、リーズナブルで良いホテルです
Soggiorno di 2 notti ad aprile 2024
Risposta di Redac Gateway Hotel Management, il giorno 26 apr 2024
Dear Hiroyuki,Thank you for your feedback. We're glad to hear that you found our hotel to be good and reasonably priced. However, we apologize for any inconvenience caused by the noise from the main road at night. We understand how this can be bothersome and will look into ways to minimize the disturbance for our guests. If there's anything else we can do to improve your stay or if you have any further comments, please don't hesitate to let us know.Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Carlos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buena ubicación
Soggiorno di 1 notte ad aprile 2024
Risposta di Redac Gateway Hotel Management, il giorno 24 apr 2024
Dear Carlos,We're glad you found our location convenient! Being situated in a good location is vital, and we're pleased it met your needs. Thank you for staying with us, and we hope to welcome you back again soon!Best Regards,Redac Gateway Hotel Management

8/10 Buono

KOSUKE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
広くてキレイな部屋でした。 上の部屋の足音が気になりました。 従業員さんは感じが良かったです。
Soggiorno di 1 notte ad aprile 2024
Risposta di Redac Gateway Hotel Management, il giorno 25 apr 2024
Dear Griselda,Thank You for giving us a perfect rating and recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

?

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Redac Gateway Hotel Management, il giorno 19 apr 2024
Dear Guest,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hotel Aura many more times.Best Regards,Redac Gateway Hotel Management

6/10 Soddisfacente

Billy, San Gabriel

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Many noises from other rooms and the street traffic.
Soggiorno di 1 notte ad aprile 2024
Risposta di Redac Gateway Hotel Management, il giorno 16 apr 2024
Dear Billy,We're sorry to hear that noises from other rooms and street traffic disturbed you during your stay. Your comfort is important to us, and we apologize for any inconvenience. Please don't hesitate to reach out to our staff if you encounter any issues during your stay, as we're always here to assist and ensure you have a pleasant experience. We appreciate your feedback and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely,Redac Gateway Hotel Management

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Redac Gateway Hotel Management, il giorno 4 apr 2024
Dear Michael,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Naoto

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were big, clean, perfect temperature, plenty of parking, great service, etc. I'm definetly staying here again!
Soggiorno di 1 notte a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 27 mar 2024
Dear Naoto,We're thrilled to hear that you had such a positive experience during your stay with us!  Providing spacious, clean rooms, comfortable temperatures, ample parking, and great service are all priorities for us, and we're delighted that we could exceed your expectations.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!  If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please don't hesitate to let us know.  We're here to ensure you have a wonderful experience every time.Best Regards,Redac Gateway Hotel Management

8/10 Buono

Sandi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel a bit dated but the location was convenient and the bed was comfortable.
Soggiorno di 2 notti a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 27 mar 2024
Dear Sandi,Thank you for sharing your feedback with us.  We're glad to hear that you found our location convenient and that you enjoyed a comfortable night's sleep in our beds.  We appreciate your understanding regarding the dated aspects of our hotel, and we are continually working to improve our facilities to provide a more modern experience for our guests.  Your satisfaction is important to us, and we hope to welcome you back for another stay.  Please let us know if there's anything specific we could improve upon.  We're here to ensure you have a pleasant experience with us.Best Regards,Redac Gateway Hotel Management

8/10 Buono

Samae'

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and easy check in/out
Soggiorno di 2 notti a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 20 mar 2024
Dear Samae,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Best Regards,Redac Gateway Hotel Management

2/10 Terribile

Robert, San Diego

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was not professional,
Soggiorno di 1 notte a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 27 mar 2024
Dear Robert,We're sincerely sorry to hear about your experience with our staff.  Providing professional and courteous service is our top priority, and we sincerely apologize for falling short of your expectations.  Your feedback is invaluable, and we take it seriously.  Please don't worry; we will address this matter with our team to ensure that all guests receive the high level of service they deserve.  We appreciate your honesty and hope to have the opportunity to make things right during any future stays with us.  If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to us directly.  Thank you for bringing this to our attention.Sincerely,Redac Gateway Hotel Management

2/10 Terribile

Aidan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They would not take cash or cash app for a deposit but I was not informed of this I’m until after I had purchased the room. Then they would not refund my room. So I paid for a room that they would not let me stay in. Pretty lousy business practices.
Soggiorno di 1 notte a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 27 mar 2024
Dear Aidan,I'm genuinely sorry to hear about the inconvenience and frustration you experienced with our payment policies.  We value guests' full and upfront communication of our procedures, and it's clear we fell short in this regard.  Your feedback is precious, and we will review our procedures to ensure they are straightforward to all guests in the future.I understand your disappointment regarding the refund.  We strive to provide fair and reasonable solutions in situations like these, and I'm sorry that we were unable to accommodate your request.  Please remember that we take your concerns seriously and will use them to improve our services moving forward.If there's anything else we can do to address your concerns or assist you further, please don't hesitate to contact us directly.  We appreciate your understanding and hope to have the opportunity to make things right in the future.Sincerely,Redac Gateway Hotel Management

10/10 Eccellente

Erik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very helpful.
Soggiorno di 4 notti a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 14 mar 2024
Dear Erik,We're glad to hear that you found our staff helpful during your stay!   Providing excellent service and assistance to our guests is always our goal.   If there's anything else we can do to enhance your experience or if you have any feedback to share, please don't hesitate to let us know.  We appreciate your feedback and hope to welcome you back again soon!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Laurel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This may be the cleanest hotel room I've ever stayed in. Check in was fast and easy. The hotel was busy but we never heard our neighbors and had a great 2 night stay.
Risposta di Redac Gateway Hotel Management, il giorno 14 mar 2024
Dear Laurel,We're delighted to hear that you had such a positive experience during your stay!  Providing a clean and comfortable environment for our guests is a top priority, and we're thrilled that you found the room to be exceptionally clean.  It's also great to know that your check-in process was smooth and that you enjoyed a peaceful stay despite the hotel's busyness.  Thank you for choosing us, and we hope to welcome you back for another excellent stay in the future!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Marcus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 14 mar 2024
Dear Marcus,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

4/10 Scarso

Rodney

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
Noisey. Poor service
Soggiorno di 2 notti a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 12 mar 2024
Dear Rodney,We apologize for the noise disturbance and any shortcomings in our service during your stay.  Please know that providing a peaceful environment and attentive service are our priorities, and we regret falling short of your expectations.  Your feedback is valuable to us, and we will take steps to address the noise issues and improve our service delivery.  We appreciate your patience and understanding and hope to have the opportunity to better serve you in the future.Sincerely,Redac Gateway Hotel Management

6/10 Soddisfacente

DESIRE

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The water was shut off for a period of time and there was hardly any notice provided. Also housekeeping's hours are minimal I had to change my own sheets and ask for fresh towels.
Soggiorno di 3 notti a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 12 mar 2024
Dear Desire,We sincerely apologize for the inconvenience you experienced with the water shut-off and the limited housekeeping hours.  Your feedback is valuable to us, and we will address these issues to ensure that they are rectified promptly.  Please rest assured that we will take the necessary steps to improve our communication regarding any maintenance disruptions and ensure that our housekeeping services meet our guests' expectations.  Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Redac Gateway Hotel Management

10/10 Eccellente

Takeshi

Soggiorno di 1 notte a marzo 2024
Risposta di Redac Gateway Hotel Management, il giorno 27 mar 2024
Dear Takeshi,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Yasuhiko

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
This is a good hotel. I can recommend it
Soggiorno di 3 notti a dicembre 2023
Risposta di Redac Gateway Hotel Management, il giorno 6 mar 2024
Dear Yasuhiko,Thank you for sharing your positive feedback about the hotel!  It's great to hear that you had a good experience and would recommend it to others.  If there's anything specific you liked about the hotel or if you have any additional comments, feel free to share them.Best Regards,Redac Gateway Hotel Management

4/10 Scarso

Emi

Non mi è piaciuto: Condizioni e dotazioni della struttura
Not bad but not good
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 4 mar 2024
Dear Emi,Thank you for choosing to stay with us and for taking the time to share your feedback.  We are sorry to hear that your experience was not as positive as we would have hoped.  We strive to provide our guests with a comfortable and enjoyable stay, and we apologize if we fell short of your expectations.  We appreciate your feedback and will use it to improve our services for future guests.  We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Redac Gateway Hotel Management

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean facility, friendly staff.
Soggiorno di 3 notti a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 1 mar 2024
Dear Jose,Thank you for your feedback.  We're glad to hear that you found our facility to be clean and our staff to be friendly.  Providing a comfortable and welcoming environment for our guests is our top priority, and we're pleased to hear that we met your expectations.  If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.  We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Best Regards,Redac Gateway Hotel Management

8/10 Buono

Paul Yoshio, Jonesboro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Restaurant was unfortunately limited in hours of operation for weekend guests
Soggiorno di 2 notti a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 29 feb 2024
Dear Paul,Thank you for your feedback.  We apologize for any inconvenience caused by the limited hours of operation for our restaurant during the weekend.  We understand that this may have impacted your dining experience, and we will consider your comments as we continue to improve our services.  We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Redac Gateway Hotel Management

2/10 Terribile

Eliseo

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Restaurant/coffee bar is closed Saturdays and sundays No cable tv No hot water on the shower
Soggiorno di 2 notti a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 28 feb 2024
Dear Eliseo,We sincerely apologize for the inconvenience you experienced during your stay.  It's disheartening to hear about the closure of our restaurant/coffee bar on Saturdays and Sundays, the lack of cable TV, and the issue with hot water in the shower.  Your comfort and satisfaction are important to us, and we take your feedback seriously.Rest assured, we will address these issues promptly to ensure they are resolved for future guests.  Additionally, we appreciate your patience and understanding as we work to improve our services.If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team.  We value your feedback and hope to have the opportunity to exceed your expectations on a future visit.  Thank you for bringing these matters to our attention.Sincerely,Redac Gateway Hotel Management

6/10 Soddisfacente

Roberto

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 27 feb 2024
Dear Roberto,Thank you for leaving us a rating of your stay with us at Redac Gateway Hotel. We work tirelessly to ensure our guests experience the best hospitality in Redac Gateway Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Best Regards,Redac Gateway Hotel Management

2/10 Terribile

Monica Jean

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No notification/communication of the construction that would be taking place at the facility. We stayed in room 304 and there were multiple nails sticking sharp side up lining the door to our room. Very unsafe.
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 26 feb 2024
Dear Monica,Thank you for bringing this to our attention.  We sincerely apologize for any inconvenience caused by the lack of communication regarding the construction and the safety hazard you encountered in your room.  This is certainly not the experience we aim to provide for our guests.  Rest assured, we are addressing these issues immediately to ensure the safety and comfort of all our guests.  Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.  If there's anything else we can assist you with, please don't hesitate to reach out to our management team.Sincerely,Redac Gateway Hotel Management

10/10 Eccellente

maeva

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I recommend with my eyes closed
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 22 feb 2024
Dear Maeva,Thank you for your recommendation!  We're delighted to hear that you had a pleasant stay with us and that you would recommend our hotel.  We strive to provide excellent service and comfortable accommodations for all our guests, and we're glad to know that we met your expectations.  We look forward to welcoming you back again in the future!Best Regards,Redac Gateway Hotel Management

4/10 Scarso

Matthew

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Whole 2nd floor was under construction with exposed nails and rug ripped up. No warning that this was the case and dangerous to walk around without shoes on even just outside your door.
Soggiorno di 3 notti a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 21 feb 2024
Dear Matthew,Thank you for bringing this matter to our attention.  We sincerely apologize for any inconvenience or safety concerns caused by the construction work on the second floor of our hotel during your stay.  Your feedback is crucial, and we regret that we failed to provide adequate warning about the ongoing renovations.Please rest assured that we take your comments seriously, and we are addressing this issue with our team to ensure that future guests are properly informed and that necessary precautions are taken to maintain a safe environment.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Redac Gateway Hotel Management

8/10 Buono

Jimmy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good experience
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 21 feb 2024
Dear Jimmy,Thank you for sharing your positive experience with us!  We're thrilled to hear that you had a good stay at our hotel.  Providing exceptional service and ensuring our guests have a pleasant experience is our top priority, and we're delighted that we succeeded in meeting your expectations.Your feedback means a lot to us, and we truly appreciate your kind words.  We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Ludesha

Soggiorno di 2 notti a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 22 mar 2024
Dear Ludesha,Thank You for giving us a perfect rating and recommending our hotel to other travelers.  I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Take care!Best Regards,Redac Gateway Hotel Management

8/10 Buono

Mariela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best place to relax.
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 20 feb 2024
Dear Mariela, Thank you for your kind words! We're delighted to hear that you found our hotel to be the best place to relax. We look forward to welcoming you back for another peaceful stay in the future.Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

??

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 14 feb 2024
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Redac Gateway Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Redac Gateway Hotel hotel soon!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Sheila

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a couple of problems but staff was there right away to fix immediately
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 9 feb 2024
Dear Sheila,Thank you for sharing your experience. We apologize for any inconvenience you encountered. We're glad our staff could promptly address them for you. Your feedback helps us improve, and we hope to exceed your expectations on your next visit. We look forward to welcoming you back soon.Best Regards,Redac Gateway Hotel Management

8/10 Buono

Hitomi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
日本人のフロントスタッフもおり、安心して泊まることができました。
Soggiorno di 6 notti a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 8 feb 2024
Dear Hitomi,We're glad to hear you felt at ease during your stay with our Japanese front staff. Ensuring a welcoming and comfortable experience for all our guests is essential to us. Your peace of mind is our priority, and we're delighted to have met your expectations in this regard. We hope to have the pleasure of hosting you again soon. Arigatou gozaimasu!Best Regards,Redac Gateway Hotel Management

6/10 Soddisfacente

Cesar

It’s a good place for what they charge. Would recommend if you are on a budget.
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 8 feb 2024
Dear Cesar,Thank you for your review! We're delighted you found value in our accommodations. Providing affordable comfort is our priority. We're thrilled to have met your expectations and appreciate your recommendation. Should your travels bring you back, we look forward to welcoming you again for another budget-friendly stay. Safe travels!Best Regards,Redac Gateway Hotel Management

6/10 Soddisfacente

Hyu

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Heater got noisy all night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 7 feb 2024
Dear Hyu,We apologize for the disturbance caused by the noisy heater. Please know that your comfort is our top priority, and we're taking immediate steps to address this issue. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more peaceful stay in the future.Best Regards,Redac Gateway Hotel Management

8/10 Buono

Rosydel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When I did the reservation said free breakfast, but when we arrived they say that is not available on weekends 😑 And we chose these place for the breakfast included :( fortunately they are restaurants to close. For the rest, everything was good, cleaning and bath and body works, wco friendly and quantity 👍
Soggiorno di 1 notte a febbraio 2024
Risposta di Redac Gateway Hotel Management, il giorno 6 feb 2024
Dear Rosydel,We apologize for the inconvenience regarding the breakfast discrepancy. Your feedback is valuable, and we appreciate your understanding. We're glad to hear you enjoyed our clean and eco-friendly amenities. Our team is committed to enhancing your experience, and we hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing our hotel.Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Vanessa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I always stay here when i need a hotel. Staff is always friendly, everyone minds their business, and the rooms have always been clean. They offer laye checkout at 12pm if you ask (without a fee)
Soggiorno di 1 notte a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 2 feb 2024
Dear Vanessa,Thank you for your glowing review! We're delighted to be your go-to hotel. Our friendly staff takes pride in ensuring a clean and comfortable stay. We appreciate your mention of our hassle-free late checkout policy until 12 pm, a service we provide with pleasure. Looking forward to welcoming you back for another outstanding experience!Best Regards,Redac Gateway Hotel Management

8/10 Buono

KIMIHITO

Soggiorno di 1 notte a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 22 mar 2024
Dear KIMIHITO,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Erik

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 31 gen 2024
Dear Erik,Thank you for your kind words! We're delighted that you had a great experience with us. Our team strives to create exceptional memories for our guests. We appreciate your feedback and can't wait to host you again for another wonderful stay. Safe travels, and see you soon!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value.
Soggiorno di 7 notti a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 31 gen 2024
Dear William,Thank you for choosing our hotel. We're thrilled to hear you found our accommodations to be of good value. Our commitment is to provide exceptional service and comfort at affordable prices. Your positive feedback motivates our team to continue delivering excellent experiences. We look forward to welcoming you back for more memorable stays. Safe travels!Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Froilan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 30 gen 2024
Dear Froilan,Thank you for a Perfect Score Rating on your stay at Redac Gateway Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Evelyn

Soggiorno di 1 notte a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 30 gen 2024
Dear Evelyn,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Redac Gateway Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Redac Gateway Hotel hotel soon!Best Regards,Redac Gateway Hotel Management

4/10 Scarso

Michael

Soggiorno di 3 notti a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 30 gen 2024
Dear Michael,We would love to know how we could have improved your stay.  Once again, we are sorry for any inconvenience you faced.  Our goal at Redac Gateway Hotel is to provide the best lodging experience in Redac Gateway Hotel, and it looks like we failed to meet that mark.  It would be constructive if you could contact us and provide more context and feedback so we can improve.Best Regards,Redac Gateway Hotel Management

10/10 Eccellente

Julio

Soggiorno di 4 notti a gennaio 2024
Risposta di Redac Gateway Hotel Management, il giorno 22 mar 2024
Dear Julio,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management